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Coinbase

1.5

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Coinbase Reviews Summary

Coinbase has a rating of 1.5 stars from 824 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Coinbase most frequently mention customer service, bank account and phone number. Coinbase ranks 58th among Centralized Exchange sites.

service
346
value
313
quality
301
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Washington
2 reviews
10 helpful votes
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This service is very dangerous. If you make a typo in your transaction your funds are not recoverable. In the instructions it says that any unclaimed funds will be transferred back to the originating account in 30 days. THIS IS NOT TRUE. When you try to contact customer service you will get a canned response. If you email them, they will send a note back a week later telling you that they cannot help. They will just tell you that you should have tried to send a small amount of funds to test the waters before sending any more. This is not a reputable service and you should stay far away if you don't want to be ripped off.

Date of experience: March 4, 2020
South Carolina
1 review
16 helpful votes
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These f'ers locked me out of my account. I sent a ticket, they said all was resolved, but it wasn't. I go to log in - same garbage. I sent another ticket, they said all was resolved again, and again it was not. Now I login and it takes me to an "oops there must be a bug please report it"' page where it is an endless loop. These bast@#ds are worse than paypal. I have a lot of money they STOLE from me. F COINBASE!

Date of experience: March 4, 2020
Nigeria
2 reviews
0 helpful votes
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Bitcoin and CryptoCurrency are the future. If you don't get in now you'll be sorry. Just like computers and the internet, at first only nerds had them now everyone has them. The only different is that you have a chance to truly become rich with cryptocurrency Contact Mr Kent Diectly on whatsApp:: *******243 if you're interested to trade and be successful in life

Date of experience: March 2, 2020
New Zealand
1 review
16 helpful votes
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I've tried writing them emails regarding the issues I've had only to get an email reply a week later saying the issue has been resolved, when they never even addressed the issue. You try calling and the automaton gives you a "this number is not valid" or "this is not the number you registered your account with us" which is exactly the problem they will not help me with. I would definitely not suggest using them. They have a small amount of my money that apparently I'll never see again

Date of experience: February 19, 2020
GB
1 review
28 helpful votes
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Coinbase utterly useless at support. I sent a Stirling transfer and they lost it. Raised an issue but no reply other than Boilerplate email acknowledgment. Contacted them by email, through their site and on twitter but always ignored. Not interested when things go wrong even when they have your money.
Don't expect any help if a transaction goes wrong.

Date of experience: February 14, 2020
Pennsylvania
1 review
6 helpful votes
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The platform is clean and easy to use.
Login takes days - every time. Customer service is cut and pasted responses emailed to you. It will take days to get the right info or have someone actually look into your issue. I am currently unable to login and will close the account as soon as I figure out how to get in again... ( I use Etrade daily with no verification issues and even my small local bank has figured out verified login processes) I am starting to think that the issues I have had may be strategic and I no longer trust Coinbase.

Date of experience: February 7, 2020
GB
6 reviews
36 helpful votes
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Trustworthy
January 12, 2020

Coinbase is a licenced exchange that can be trusted. I lost a little above 74,000 on the platform but after receiving a refund through fintrack. Org, i was made to realize that i fell victim to a fraudulent broker that isn't with the coinbase company.

Date of experience: January 9, 2020
North Dakota
1 review
6 helpful votes
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HORRIBLE company, no support works, all avenues. January 2020, the answer to may question (transfer to paypal) was it would be available in December of 2018.

Date of experience: January 7, 2020
New York
1 review
3 helpful votes
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DO NOT LOSE? CHANGE your device or number, because you will regret it for ever! The frustrating site is so damn 'secure' it won't even take the upload or the id verification from my web came I've been trying for 2 years now and today for 5 hours! This beyond infuriating site won't go past the blank 'processing ' screen in the front I'd picture scan, iv tried to upload pics but it won't even take it passed upload here screen, and even if I choose the ID pictures IT DOESNOT GO ANYWERE ALL I WANT is to change my damn phone number to cash out because at this point I'm not having it! THE APP OH BOY DOESNT SUPPORT THE ID VERIFICATION PROCESS AT ALL! I bought minimal damage amount, way back when and still haven't been able to use it! Don't call the pretend phone line! You will only to get machine tell you got to do a request online, DO THE REQUEST ONLINE AND I WON"T EVeN SUBMIT Had TO REFRESH AND REDO THE FORM LIKE 15 TIMES TO FINALLY GET IT TO GO THROUGH! All this to change my number folks. STAY AWAY! WHY HAVE COST-us-MORE service if its a machine with same bs unhelpful mssage, even the chat bot online says its busy got to call to speak with a human, Sweetheart there are none! The phone lists a whole bunch of things but none the issue im having and all say the same thing can't help at this time, or submit a request/ticket online. ITS ALL BS! THERE IS NO WAY IN ALL THE LEVEL OF HELL THAT I AM GOING TO CONTINUE WITH THIS JOE OF A SCAMING SITE. OVER IT ALL! ATAY AWAY!

Date of experience: January 2, 2020
NL
5 reviews
3 helpful votes
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Stop dealing with this company. I invested my whole savings and couldn't withdraw it.
All thanks to the funds recovery expert that helped me get my $23,000 back in less than one week.
You can reach him via email or WhatsApp
Visit them: https :// parhdaservices. Wixsite. Com /parhda
Email: Parhdaservices@ outlook. Com
Telephone: +1 *******783

Date of experience: December 11, 2019
France
2 reviews
6 helpful votes
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I am happy with Coinbase
December 7, 2019

I am surprised to see this amount of complaints about the coinbase. This is the best and one of the safest place to exchange the cryptos.

Sometimes it takes a bit of a time to process the request but still I am using it more than an year and had no major issue with it.

Date of experience: December 6, 2019
Delaware
1 review
3 helpful votes
Follow M A.
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I purchased bitcoin sold it and the company (cionbase) is making me go through hell to get the money from the sale.
DO NOT USE THIS COMPANY FOR ANYTHING!

Date of experience: December 5, 2019
Italy
4 reviews
3 helpful votes
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È un ottimo sito affidabile ed è stato uno dei miei primi siti di wallet Exchange PS se avete un account vi faccio un regalo 10 dollari di xml e 10 di EOS ecco qua i link:

https://coinbase.com/earn/xlm/invite/g90rz6yc

https://coinbase.com/earn/eos/invite/r23dv7m0

PS non me.ne vogliate solo i primi 4 che cliccano sui link ottengono le crypto buona fortuna!

Date of experience: November 18, 2019
Louisiana
2 reviews
7 helpful votes
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So poorly managed
November 15, 2019

God forbid you have an issue that needs customer support with Coinbase... plan to waste enormous amounts of time and lose years off your life from stress and frustration. The platform is nice, the fees are not nice, but the CS / lack of humans... enough that I'm moving my account elsewhere.

Date of experience: November 15, 2019
GB
1 review
6 helpful votes
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SCAM
November 12, 2019

This website is legal but you could get your hard-earned money TRAPPED because they wouldn't pass your ID verification no matter how many times you've gone through it, this is to stop you from taking money out of your account today they wrote me another email to do the verification for the 5th time and it took them a MONTH to write this

Date of experience: November 12, 2019
Virginia
1 review
2 helpful votes
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Really shocking
October 30, 2019

Its really amazing to be using coinbase as a wallet, I have invested too much in bitcoins and I was trying to withdraw my funds but it was locked down on some other wallet. I had to contact Ari. Matan@ gmx. Com to help me recover all my locked and stolen bitcoins. I use coinbase now and am sure if the same thing should repeat it self. I will just consult Ari.

Date of experience: October 30, 2019
Indiana
1 review
3 helpful votes
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It would take me a book to write about the hassles this company has put me through and to date I still have not recovered my funds. When my phone died and had to be reset, I lost my 2 factor authentication app, when I downloaded it, I needed my key, which I can not remember where I wrote it down. The long and short of it, multiple emails and phone calls and now there is no live phone representative to talk with, they are no longer sending automated emails to my email messages and at the time of getting locked out, I had over 7K in my account. I am at wits end and considering legal action. They are the most non customer oriented company EVER, and when I joined in 2017, They were touted as one of the easiest to do business with. All I get is the runaround, saying we need to make sure you're not a hacker. WTF I have tax documents and everything else to prove I am who I am.

Date of experience: September 20, 2019
Louisiana
1 review
6 helpful votes
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Absolutely TERRIBLE
September 13, 2019

Waited over a week to have $10,000 deposited only to find out I'm not eligible to buy. I did nothing wrong and they won't let me purchase. Their customer service sucks and I cannot believe they are ranked number one in crypto Trading. I will never find out why I am an eligible to purchase. They will not tell me. Never use coinbase

Date of experience: September 12, 2019
South Carolina
1 review
5 helpful votes
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Coinbase Sucks
September 12, 2019

Coinbase sucks. They place ridiculously long holds on purchases. If you ever contact customer support, they only reply with policy quotes, they never actually answer questions. Coinbase is just a terrible service.

Date of experience: September 12, 2019
Sweden
2 reviews
4 helpful votes
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I've lost about 28,500$ trading with this particular binary option broker. Fortunately for me, I stumbled on a forum that advised everyone who has lost money to different kinds of online investment to recover their lost funds by contacting recoverybymingyue at yandex, com To cut the story short, I did as the forum instructed &I was able to recover all the lost funds with the help of Assured Recover, I recommend this recovery service.

Date of experience: September 7, 2019

From the business

Coinbase is a secure online platform for buying, selling, transferring, and storing digital currency.


coinbase.com
Founded in 2012
San Francisco, California, United States
+153
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