Coinbase is good when nothing happened. Unfortunatelly without real customer service it is tough...

They locked me outta my crypto for 24 hours because i got a new phone but spent all day with phone company just to keep number so i could use coinbase. They are so stupid when i used there app on my phone they would send a code to that same phone im sending from to verify its me. Didnt they ever think if someone stole my phone and is using it to send crypto that they would get the code on that same phone which brings me to this amazing next event. So i get a new phone and go to send crypto and it says this is a new device and security blah blah blah we are holding your cyrpto for 24 hours. Read that agian and wrap your brain around that. All the sudden it knows that its a different phone but doesnt send a code locks me out and they refuse to free my funds for 24 hours no matter what i do. Heres my full conversation with support... enjoy these people are stupid and need to rethink there whole plan to secure your funds they are the biggest threat to your funds...Hey Marc Bradley! I'm the Coinbase Assistant.

10:49 PM
Select a topic or ask me a question, like "How do I use 2FA?" or "I have fraud concerns."

10:49 PM
Agent

10:49 PM
Please select a topic first, this helps Coinbase support identify your issue if a transfer is needed.

10:49 PM
Send/receive crypto

10:49 PM
What issue are you experiencing?

'Sending crypto' is sometimes referred to as 'transferring crypto'

10:49 PM
Can't send

10:49 PM
To learn how to send or transfer crypto, check out these step-by-step instructions in this Help Center article.

10:49 PM
Did this help?

10:49 PM
No agent

10:49 PM
I see. I'm still learning, how can I improve?

10:49 PM
Agent

10:50 PM
Just a moment.

10:50 PM
One of our dedicated support agents will be with you shortly.

10:50 PM
Connecting you to the next available agent

Jay entered the chat

Your support agent is ready to assist you

Jay entered the chat

10:50 PM

Hi! I'm Jay. I've reviewed your conversation so far, and it looks like you need some more assistance with sending crypto. Is that correct?

10:50 PM
This is messed up i get a new phone and ii try to send crypto and you freeze my cryptoi for 24 hrs\

10:51 PM
I was trying to use your app i could of sent it on my com like i did 5 minutes ago

10:51 PM
Your app dosent even know when im sending from my phone and makes me wait for a code on the phone im using so i get a new phone use the app and im locked out of my assets when i nedd to send]

10:53 PM
What up with that

10:53 PM

Okay. May you confirm if you are using a VPN connection?

10:54 PM
No vpn

10:54 PM

I see. Have you tried to reset your password from an unknown or a new device?

10:55 PM
I got a new phone same number just new phone and it said i cant send 24 hrs but yet when i used the sme number on the phone i had two days ago it sends me a code while usingf the app on the phone this makes no sense at all

10:56 PM
No

10:56 PM
I was just trying to send to pay an invoice]\

10:56 PM

Alright. Please bear with me within 3-5 minutes as I check. Just a heads up, I am handling multiple chats at the same time and may not be able to respond to you promptly. Thanks for your understanding.

10:58 PM
How come it cant tell that im using the app before and sends me a code that i get on the same phone im sending from makes no sense then i buy a new phone go to send it says doesnt recognise device well did it recognise it before then why even ask for a code? Ok ill be here

10:59 PM
And it says i cant send or recieve i have to send and im expecting to recieve i need this to work i have important things to do with my kids tomorrow

11:01 PM
If i knew id be penalized if thats the right word for buying a new phone or using your app i would have never used it

11:03 PM

Alright. I've checked your account and it appears that sending is disabled for 24 hours. This restriction was placed on 2023-04-11,22:46:17 PDT and will be lifted after 24 hours.

Do not worry, though, rest assured that this will be lifted after the said time frame.

11:04 PM
I went through a bunch of crap all day getting my original number put on this phone just to use you guys wheres your supervisor

11:05 PM
I have my kids counting on me tomorrow you cant do this\

11:05 PM
I can cam take pics of me my id whatever

11:06 PM

I understand that, Marc. Please be advised that the Coinbase customer support team can't expedite this process.

In the meantime, if you would like to send crypto, you must first convert the crypto to fiat and then withdraw the fiat funds to a verified bank account. You can still withdraw, buy, deposit, sell, and trade.

11:06 PM
Holding my so i can cash out and use my coinbase card

11:07 PM
Im losing money doing this but i can right

11:08 PM
This is not right after everything i went through i literally sent bitcoin 20 min ago

11:09 PM
I wanted to use your app so i could just scan the qr code and your burning me for doing it

11:09 PM
It says i cant recieve either and im expecting a payment

11:10 PM
Why didnt you just say wait on the phone and still let me use com you gave me no warning and i dont think thats right thats b.s.

11:11 PM
How can i trust you

11:11 PM
To be reliable

11:12 PM
Im reliable to my people now im letting them down because of you guy sdoing this

11:12 PM

I understand that the funds are the most important here, Marc. However, we cannot expedite the process. All we have to do now is to wait after 24 hours so that you can send crypto again.

Furthermore, if you are using a VPN connection I suggest you stop using it because it can also trigger you not to send crypto.

11:12 PM
Yes you can

11:12 PM
Can i speak to someone eklse

11:13 PM
You guys are the ones doing this you can fix it

11:13 PM
What you think that im not marc howard

11:14 PM?

11:14 PM
This is totally messing up my day now your making me a liar to my kids

11:15 PM
I can prove its me i know every detail i have id ill take a selfie what ever i can verify its me

11:15 PM
The only threat to my funds is you guys it seems

11:16 PM
Come on man

11:17 PM

I have already provided you with all the information to address your concern. However, if you would like to talk to a support agent through a phone call. I can arrange a callback for you. Please note that I can assist you right now, whereas callbacks may take several hours. Would you still like me to arrange a callback?

11:17 PM
Whats the number

11:17 PM

Would you still like me to arrange a callback?

11:17 PM
When will they call back

11:18 PM
This is so messed up

11:18 PM
So your saying im not me f me basically you cant have your funds

11:19 PM
You cant even recieve them either

11:19 PM
Because you used the app on a new phone even after i spent all day getting my number put on the new phone just so could access my funds

11:20 PM
When the app couldnt even tell i was on my own phone and sends a 2 step verifacation to the exact phone im sending from

11:21 PM

Please note that I can assist you right now, whereas callbacks may take several hours. Would you still like me to arrange a callback?

11:22 PM
This makes no sense at all why even have security it makes no sense if your trying to make sure its me sending it why would you send a verifacation to the device im sending from then it breaks i get a replacement and it says i cant send or recieve because new device does that make any sense at all

11:23 PM
It allmost midnite u want me to wait hours to get a call at 3 in the morning

11:24 PM
Whats the number

11:25 PM
Im sorry man but come on

11:25 PM

Can you provide the best phone number in which we can reach you?

11:25 PM
Yes the same damn number i always use what... calm down breath

11:25 PM
How does this happen

11:26 PM
Your going to lock me out because a new device with same number ive always used here but you dont know it

11:27 PM
Im sorry this is amazing though

11:27 PM
Not trying to give you a hard time jay

11:27 PM

I know this can be frustrating, Marc. Can you please provide the phone number please so that I can arrange a call back for you?

11:28 PM
Im just so irritated because this is well iratating i never said anything but always thought if im sending from the app and you send a code to verify how does that let you know im really me because if someone stole my phone and was sending from the app they would get the code

11:29 PM
Then i get a new phone and instead of sending a code it freezes my biz

11:30 PM
And says oh a new device this is mind boggling

11:30 PM
All the sudden it cares about the device when it was sending a code to a device i was using before this makes no sense its anti security

11:31 PM
And im paying for it

11:31 PM
So its not really my crypto its yours until you decide i can have it

11:32 PM
I thought this was support

11:32 PM
And you help customers when they need you\

11:33 PM
Why even have support

11:33 PM
Of course im going to be mad

11:33 PM
This isnt right

11:34 PM

May I know if you still want me to arrange a call back?

11:34 PM
Dude ill call whats the digits

11:34 PM
I dont want to be up all night just to be able to have my stuff i pay you to hold

11:35 PM
Thats the whole point of bitcoin so this stuff doesnt happen

11:35 PM

No, Marc. We are not able to provide that information. Please note that we are the one who will call you after I arrange you a call back. Can you provide the best phone number in which we can reach you?

11:35 PM
Its not mine if you can just take it away

11:36 PM
Your saying you guys dont know my phone number even?

11:36 PM
You knew my number heck you new i had a neew phone and blocked my account you have my number

11:37 PM
The only number i ever used here

11:37 PM
This cant be really happening

11:37 PM
*** *** ****

11:37 PM
It blocked my number i typed it '

11:38 PM
I see stars what the hell

11:38 PM
Is this a joke

11:38 PM

We highly need your cooperation regarding this matter, Marc. If you would like me to arrange a call back then I can arrange you with it. However, I'll be needing you to confirm your phone number so that we can reach you out through that number.

11:38 PM
I typed it

11:38 PM
**********

11:38 PM
See

11:38 PM
Wth

11:38 PM

Please put a "#" first before you type, Marc.

11:39 PM
#*******335

11:39 PM
This is amazing you didnt even look it up

11:39 PM
How conveinant

11:40 PM
Now i get a call at 3am and probobly be up all nite to be told oh cant do it when im expecting funds and need to send you guys have let me down enormously

11:41 PM

The issue is here
https://www.reddit.com/r/CoinBase/comments/rhp5jj/your_order_form_has_been_submittedgood_luck/
Coinbase has a problem on their side and THERE IS NO SUPPORT AT ALL.
There is no customer support, and it is nearly impossible to send any message to the staff.
After 4 attempts, I tried with reddit, but in the end is about the same.

They are avoiding and delaying solving the issues, with no emails and no schedules. There is no commitment, no responses.

It's your call.

You caNNOT SELL YOUR COIN WEN PRICES GO WILD WHICH IS THE ONLY TIME YOU WANT TO SELL BECAUSE THE SERVER IS AWLAYS DOWN!

Good gioog goof googsd ofovbofopbfskobdfao gdbod[pa gtib hhyuds dddrtunujnungsas'.
How the frudsyu xcdgrudhu fualjeuiehvd

Friendly is the base. Nma moyuz lahir d cicalengka kab Bandung selamat berteman semoga sehat selalu

And I had 2 part verification... hackers got around it somehow and stole $200, sent it to 0xbbc2f10dd3a5c8f6695a8ccba*******c******* Nothing I can do. No number to call on coinbase, no recourse. No way crypto currencies gain acceptance given the hacking - scaming nature with no recourse. I'll stick to hard money for now on.

Stay Away! Horrible customer support high fees slow everything $#*!ed
TOS and pointless to use.

THEY STOLE MONEY FROM ME THEN CLOSSED MY ACCOUNT BECAUSE i CALLED THEM ON IT IS THERE ANY RECORSE?

This is a MOB.

"Caution is strongly advised when dealing with Coinbase."
Posted on February 20,2013 by nagarajhubli5

Trading Bitcoin Privacy For Banking Convenience

"This is just like buying bitcoins from your bank – or from the Internal Revenue Service. If a bank offered a bitcoin purchasing option from its website, it would look like Coinbase. If Coinbase cut them in on the commission, it could probably white-label the service directly to banks."

Read full article: http://www.paymentssource.com/news/swapping-bitcoin-privacy-for-banking-convenience-*******-1.html?zkPrintable=1&nopagination=1

Read more at http://www.maxkeiser.com/2013/02/caution-is-strongly-advised-when-dealing-with-coinbase/#FrG7S1fdSTIKH8Z3.99
Evan Moore - March 27,2015
Starstarstarstarstar I purchased Bitcoins back in January with no problem, and sold them on 3/18. It has now been 9 days since I made the sale, but I have still not received any deposits into my bank account. The in-product messaging states that the sale has been completed, and I no longer have any Bitcoins in my wallet.

The question is, if I no longer have Bitcoins in my wallet, where is my money? I have written into Support multiple times, and am in the 'Supervisor queue'. I have been waiting days for an update. This type of experience does not instill confidence in the user base, and unfortunately this has been a terrible first experience with Coinbase, and will make me re-think my use of the platform moving forward.
Anon - March 11,2015
Starstarstarstarstar Coinbase has worked perfectly for me. The only issue that I have had was getting my credit card verified, and that was due to my credit card company's incompetence. Easy to use and buy my coins with. I do not store any large amount with them, as i would rather control the private keys. I will be checking out their new vault, and the exchange once it is available in my state.
Tip: 3NpqjuqqMumjDmRANgcrFW7ivrzpVE8oxY
Md42 - March 5,2015
Starstarstarstarstar awful customer service. After doing every verification step i made a purchase. One week later after they completed the withdraw from my bank the order was canceled with no explanation. I asked for more information and was told i was "high risk" with no other information. I kept asking for them to elaborate and then I was band from buying on coinbase after trying another transaction. Slow and awful buying process with bad customer service. If you talk to someone with the chat function they will never have information either. Just go to an exchange and don't use this expensive middle man.
Coinbase_user - February 19,2015
Starstarstarstarstar Coinbase recently banned me from buying btc with no explanation given. They said I was "high risk," yet was cooperative with follow-up requests (e.g., license identification), answered questions, then they just contacted me and said sorry, manual review says you're risk. Bye. Completely out of the blue. What a joke.