Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Coinbase

CoinbaseReviews 824

1.3

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Coinbase?
grey stargrey stargrey stargrey stargrey star

Coinbase Reviews Summary

Coinbase has a rating of 1.3 stars from 824 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Coinbase most frequently mention customer service, bank account and phone number. Coinbase ranks 59th among Centralized Exchange sites.

service
346
value
313
quality
301
This company does not typically respond to reviews

We monitor reviews for authenticity

Austria
1 review
6 helpful votes
Follow joshua P.
Unfollow joshua P.
Share Review
Report Review

Read carefully
December 27, 2024

When I got scammed (company in the image) is my savior they made it happen and I got my money back by making a complaint to them.They are highly recommended! Search for them on your bowser

Date of experience: December 11, 2024
GB
4 reviews
2 helpful votes
Follow Richard B.
Unfollow Richard B.
Share Review
Report Review

Don't use can't get my money back bad customer service no one to help no contact number
DONT USE YOU WONT GET YOUR MONEY
Don't use no customer service no communication poor poor poor

Date of experience: November 21, 2024
Bulgaria
1 review
1 helpful vote
Follow Aleks D.
Unfollow Aleks D.
Share Review
Report Review

Don't use coinbase
November 3, 2024

Bad customer service slow responses which don't actually make sense since they just slowing things down with emails that ask you the same thing

Date of experience: November 3, 2024
District of Columbia
1 review
1 helpful vote
Follow Mozartos K.
Unfollow Mozartos K.
Share Review
Report Review

Coinbase has gone from bad to worse. You can't open a proper support case, there's no phone contact, and the only way to reach them is through chat—which offers little help. My account has been restricted for the past two years without any resolution. Despite numerous attempts to resolve the issue, I'm met with the same generic responses and no progress. This experience has been incredibly frustrating, and I wouldn't recommend Coinbase to anyone looking for reliable customer service

Date of experience: October 12, 2024
California
1 review
1 helpful vote
Follow Arden P.
Unfollow Arden P.
Share Review
Report Review

Zero customer support
September 13, 2024

When my wallet was compromised, they did little to help me recover the money that was in there. It took long to even get a customer representative that listened to me. Only Dctline [com] was able to resolve my case.

Date of experience: September 13, 2024
New Jersey
1 review
0 helpful votes
Follow Steve. M.
Unfollow Steve. M.
Share Review
Report Review

I was locked out of my coinbase account for over three months, and despite numerous attempts to resolve the issue, I couldn't get any assistance. I tried everything—complaining, reaching out through multiple channels, even posting reviews—but nothing worked. They eventually blocked my review account as well, which only added to the frustration. Fortunately, I came across Rapidresolute, and they were able to facilitate the return of my funds. After months of stress and uncertainty, finally seeing my assets restored was a huge relief. I'm grateful to have found a solution when I thought all hope was lost.

Date of experience: August 25, 2024
Massachusetts
1 review
0 helpful votes
Follow snippet t.
Unfollow snippet t.
Share Review
Report Review

Be careful people
July 23, 2024

We all just have to be more careful when investing with this sites,they have many agents who lure people into trading with them,and when it time for profit withdrawal they will deny you access into the website and they will keep asking for more payments,.i'm a victim, i lost 17k usd to them but with the help of a friend who is a recovery consultant
Reach him on Telegrm (axbrad) i was able to retrieve all my money from their website..

Date of experience: July 23, 2024
Nigeria
1 review
0 helpful votes
Follow Mark J.
Unfollow Mark J.
Share Review
Report Review

I enjoy writing this review and I sincerely hope that I will publish it again. I would like to thank the recovery team for their excellent support in helping me get all my money back, you can contact them directly on via WhatsApp *******066

Date of experience: July 14, 2024
Florida
1 review
0 helpful votes
Follow David A.
Unfollow David A.
Share Review
Report Review

Personal experience
July 12, 2024

I and my brothers were fooled into a scheme that was supposedly an investment portfolio specialized in imports and exports. 8 months of constant funding gone down the drain but thanks to a private investigator I found here in this forum. All Cracker WhatsApp/ no ‪+1 3*10*902*84*99 is well recommended here in this funds recovery platform because they are the only ones everyone must go to. I and my brothers have now reconciled after the awful event. Thank you to All Cracker.

Date of experience: July 12, 2024
Illinois
6 reviews
0 helpful votes
Follow Go To EliteRecoup.con For Help l.
Unfollow Go To EliteRecoup.con For Help l.
Share Review
Report Review

BEWARE!
June 13, 2024

I strongly caution against engaging with Coinbase, as my experience suggests they operate as a scam company. Be wary of any involvement, as it may result in financial loss and unfavorable outcomes.

I've gotten my money back and that was only way I could go about it. I got help from. (I USED THEIR WEBSITE URL AS MY DISPLAY NAME AND PROFILE PICTURE ON THIS REVIEW INCASE YOU NEED HELP AND WANT TO REACH OUT TO THEM).

Note: I did this because of the strict policy over here and honestly i just want to help as many people as possible to get their money back.

Date of experience: June 12, 2024
GB
2 reviews
0 helpful votes
Follow Blake S.
Unfollow Blake S.
Share Review
Report Review

RECLAIM 001 COM
June 6, 2024

RECLAIM 001 COM has a proven track record of helping people recover their money after they've been the victim of theft or fraud. They have a great reputation for helping people get their money back, and their security measures are top-notch. I've read a lot of stories about people who have had their money stolen, and RECLAIM 001.com has helped them get it back. It's clear that they care about their customers, and they're dedicated to helping people in difficult situations.

Date of experience: June 6, 2024
Italy
1 review
1 helpful vote
Follow Kathleen M.
Unfollow Kathleen M.
Share Review
Report Review

Coinbase is holding me and my money hostage…all I want to do is transfer my funds from my old account to my new account.but they are STONEBALLING ME…I will sue them in small claims court.

Date of experience: June 4, 2024
California
2 reviews
0 helpful votes
Follow Harry A.
Unfollow Harry A.
Share Review
Report Review

.
June 4, 2024

I thought coinbase was legit, but they took $7,785 and ran. It's been weeks with no communication. Their customer service is a joke. I'm beyond frustrated and feel so cheated. Avoid this site at all costs if you don't want to lose your money.
Each step with...! Check them out on you net has been a stride away from financial despair towards prosperity.!

Date of experience: June 3, 2024
Canada
2 reviews
0 helpful votes
Follow Jonah S.
Unfollow Jonah S.
Share Review
Report Review

My account was compromised weeks ago, and I have been struggling with ineffective support via email. Phone support is unavailable, and the chat is just a basic bot. Despite repeatedly informing them that their suggested solutions don't work, they continue to provide unhelpful responses, making me question if they're even human. However, Mark Fisher was able to resolve my issue. If you need assistance, reach out to him via ema!l (Markfisherjr@ outlook.com)

Date of experience: May 18, 2024
Nigeria
1 review
0 helpful votes
Follow GALLAGHER B.
Unfollow GALLAGHER B.
Share Review
Report Review

I TOOK EVIDENCE WITH SOME PROVE AND THE TRANSACTION HISTORY OF BEEN SCAMMED BY COINBASE TO COINSREFUNDORG, LEGAL ACTIONS WERE TAKEN AND I WAS ABLE TO GET MY MONEY

Date of experience: May 13, 2024
California
1 review
0 helpful votes
Follow Richard S.
Unfollow Richard S.
Share Review
Report Review

Lexicorp.info helped me get $45k refund front coinbase. Helped me recover all my funds back from coinbase

Date of experience: May 1, 2024
Belgium
1 review
1 helpful vote
Follow Deedee D.
Unfollow Deedee D.
Share Review
Report Review

First class scammers!
April 26, 2024

Identical experience. Money locked. Impossible to transfer back to my account. Impossible to put it in an external wallet.

Thieves!

Date of experience: April 26, 2024
Nigeria
2 reviews
0 helpful votes
Follow patrizia p.
Unfollow patrizia p.
Share Review
Report Review

Stay away
March 27, 2024

Scammers they will run away with your money and never reply to your text anymore until I contact LEGALREFUNDHUB.Org who helped me in recovering of my money back

Date of experience: March 27, 2024
Rhode Island
1 review
0 helpful votes
Follow Carol K.
Unfollow Carol K.
Share Review
Report Review

After facing obstacles withdrawing my profits from Coinbase, Mendup.Org came to my rescue. Their expertise and dedication helped me recover my funds, turning a frustrating situation into a success story. Grateful for their exceptional service."

Date of experience: March 18, 2024
Denmark
1 review
0 helpful votes
Follow Daniel R.
Unfollow Daniel R.
Share Review
Report Review

Worst platform
March 18, 2024

Mendup.Org played a pivotal role in recouping my funds from Coinbase after a misleading investment of $30,000. Initially drawn in by what seemed to be a legitimate company, I soon realized that Coinbase was, in fact, a fraudulent entity. It was a harrowing experience, realizing that my hard-earned money was at risk due to the deceitful practices of this scam company.
Thankfully, Mendup.Org stepped in and took charge of the situation with utmost professionalism and efficiency. Their expertise in handling such cases was evident from the start. They guided me through the process, providing constant updates and reassurance along the way. Their dedication to helping victims of scams like Coinbase is truly commendable.
Mendup.Org's team of experts worked tirelessly to gather all the necessary information and evidence to support my case. Their thorough approach and attention to detail instilled confidence in me during a time of uncertainty. They navigated the complexities of dealing with a scam company like Coinbase with ease, ensuring that every aspect of my claim was addressed meticulously.
Communication with Mendup.Org was seamless, with regular updates and transparent discussions about the progress of my case. They kept me informed at every stage, allowing me to have a clear understanding of the steps being taken to recover my funds. Their professionalism and commitment to achieving a positive outcome for their clients were truly exceptional.
The successful outcome of my case, thanks to Mendup.Org's intervention, was a huge relief. They not only recovered my funds from Coinbase but also provided invaluable support throughout the entire process. Their dedication to helping individuals impacted by fraudulent schemes like the one perpetrated by Coinbase is a testament to their integrity and expertise in this field.
I cannot thank Mendup.Org enough for their exceptional services and unwavering support. Their proactive approach, combined with their expertise in dealing with scam cases, sets them apart as a trustworthy and reliable partner for anyone seeking assistance in similar situations. I wholeheartedly recommend Mendup.Org to anyone in need of assistance in recovering funds from fraudulent companies. They are a beacon of hope in a sea of uncertainty, and I am grateful for their invaluable assistance in resolving my ordeal with Coinbase.

Date of experience: March 18, 2024

From the business

Coinbase is a secure online platform for buying, selling, transferring, and storing digital currency.


coinbase.com
Founded in 2012
San Francisco, California, United States
+153