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CliniqueReviews 257

3.6

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Clinique Reviews Summary

Clinique enjoys a strong reputation for its high-quality, science-backed skincare and makeup products, which many customers find effective for various skin concerns. The user-friendly website and personalized shopping experience, including virtual try-ons and tailored recommendations, are frequently praised. However, significant concerns arise regarding customer service, particularly with website functionality, order fulfillment, and responsiveness. Customers have reported frustrating experiences with delayed shipments, incomplete orders, and inadequate support during issues. While product satisfaction remains high, the company must address its online service shortcomings to enhance overall customer experience and loyalty.

This summary is generated by AI, based on text from customer reviews

service
50
value
47
shipping
41
returns
32
quality
43

We monitor reviews for authenticity

India
5 reviews
6 helpful votes
Follow Martha J.
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I just hate this site
September 27, 2014

I just hate this site. They claim that they only sales quality product. They are really expensive to purchase. I had purchased eye mascara and I got eye infection after using it. This is not the first time that I am using it before also I did use mascara and I had no problem. Please beware of this site if you are really bother about your skin.

Date of experience: September 27, 2014
India
5 reviews
15 helpful votes
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This is one of the worst company available online. Any other customers using this companies product then please make sure that the chosen one is good otherwise avoid it. They will waste your time and money. Because this company not consider customers needs and wants. Their products are with high price and poor quality. I have gone through with several review sites to know more about this company but I didn't find good reviews.

Date of experience: September 19, 2014
India
5 reviews
9 helpful votes
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I am a new Clinique customer and I have been changing my wash routine/make-up techniques. I thought that Clinique was a good brand to try. The product are really well to my skin. Not a problem in my skill and my eyes. I love this company product. After i use that product my skin have more softness. I love that company's products.

Date of experience: September 18, 2014
India
5 reviews
9 helpful votes
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I just impressed with their products. They introduce any new products to beauticians as well as their clients. A product has been well explained and it good to get known about a latest product for a beginner. Every beauty accessories are looking better than while comparing with other sites, and I think they concentrate on best quality.

Date of experience: September 9, 2014
California
13 reviews
34 helpful votes
Follow elloit a.
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So many gifts and ideas available in their shop that it was really difficult for me to decide. But after I did that, they delivered the gift I bought very fast and my friend was very happy when he received it.

Date of experience: July 30, 2014
India
19 reviews
113 helpful votes
Follow Ashton W.
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Truly excellent site! Guaranteed to find tons of gifts here! I ordered from them 4 times this Christmas and each time the item shipped and arrived in incredible time. They even threw in a free pack of cola bottle jellies :D Their website is very user friendly and professional

Date of experience: July 17, 2014
Georgia
3 reviews
24 helpful votes
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...
May 27, 2014

<3 I got all my products and they are just great<3 I recommend this web page!
I ordered several products: Up-lighting Liquid Illuminator,
True Bronze Pressed Powder Bronzer, Continuous Coverage SPF 15, Superbalanced Makeup, Summer Look: Splashy Pinks, I got a Complimentary High Impact Mascara Treat in Black. In the order confirmation they wrote that I would also receive a BCA Consumer Brochure, however I did not get that. But it is okay, I did't really need it.

Date of experience: May 27, 2014
France
2 reviews
4 helpful votes
Follow Suri W.
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I have used Clinique since I got into college. It is of very good quality. Soaps and body butter are my favorites.

Date of experience: November 1, 2013
California
4 reviews
9 helpful votes
Follow Melissa D.
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Have always loved Clinique!

Please do not review if you are affiliated or have a conflict of interest with this website.

Date of experience: September 1, 2013
California
7 reviews
15 helpful votes
Follow Lauren N.
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I am a big fan of their makeup. It is beautiful and applies nicely. This is very nice quality makeup. I also really like their soaps and lotions. They moisturize my skin without causing breakouts. It is nice buying products I know I like online rather than going to the store. It is much simpler, and saves me an unnecessary trip.

Date of experience: March 27, 2013
Virginia
3 reviews
17 helpful votes
Follow Agnieszka K.
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I`ve been using Clinique products for about 6 months now and I love them all! I started with 3 steps for oily skin and it made such a difference! My skin wasn`t that shiny anymore! I`ve been using make up products as well: high lengts mascara ( amazing!), even better make up ( great!), stay matte sheer powder (gives you really matte finish), advance concealer ( covers just great), quick eyeliner ( stays on for long time!) and i can truly recommend them! They work magic! The best products for oily skin ever!

Date of experience: March 31, 2012
Missouri
3 reviews
5 helpful votes
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Love Clinique!
January 13, 2012

Love Clinique! The only skin care and make up that I will use!

Date of experience: January 13, 2012
Texas
1 review
5 helpful votes
Follow m t.
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I love Clinique and have used it for 34 years! It has products for all ages and skin issues.
The site is a little slow and can act strange at times but I use it alot for searching at what stores bonuses are being offered or the new products coming out

Date of experience: February 21, 2010
28 reviews
145 helpful votes
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Good for Oily Skin
April 28, 2008

Good for Oily Skin - I used Clinique products when I was a teenager. It was a great introduction to skincare. I loved the little soap bars and the jade colored makeup compact. However, as I've gotten older, my skin has become more dry and Clinique products are just not sufficiently moisturizing. Nowadays I opt for Shiseido products. I've heard that La Mer cream is heavenly - but at $190 a pop, it's a little out of my price range!

Date of experience: April 28, 2008