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Clinique Reviews Summary
Clinique enjoys a strong reputation for its high-quality, science-backed skincare and makeup products, which many customers find effective for various skin concerns. The user-friendly website and personalized shopping experience, including virtual try-ons and tailored recommendations, are frequently praised. However, significant concerns arise regarding customer service, particularly with website functionality, order fulfillment, and responsiveness. Customers have reported frustrating experiences with delayed shipments, incomplete orders, and inadequate support during issues. While product satisfaction remains high, the company must address its online service shortcomings to enhance overall customer experience and loyalty.
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They have amazing skincare, and I love the mascara from Clinique. I have not bought the foundation, but have tried it from another friend, and it feels light and not greasy at all
My acne was getting so bad and so one day i requested a sample of it because it had such good results. I did my normal night routine and then put the gel on my problem areas. The next morning my acne was very visible. I was so greatful
I tried to cancel an order using their chat feature. Good mark to this one also.It is so cakey and looks horrible... as soon as you smile, there are lines on your face.
They have a wonderful line of makeup for everyone. They have skin care products like moisturizers, for your face, lips, eyes, and all over body creams. Makeup comes in many shades for normal, dry, and oily skin.
I just think it is quite complicated to buy on this website, especially if you use the mobile version.
The best beauty store in online none other than - Clinique! Great site with easy navigation and mobile friendly to place order.
The Clinique primer that I use everyday makes my face moisturized and smooth and I can't even describe how much I love this stuff! All other Clinique products I have always pull through for me. I have never been disappointed
I really loved clinique. Their customer service was always excellent. However, they started to send me emails everyday, even after I unsubscribed. Customer service says it takes 7days to stop, but I hope they are able to stop them as soon as possible. One thing I do not understand is, when I check the server, there are no clinique emails seen. I can see these ad emails only on Mac mail software.
I have 2 items that I religiously buy from Clinique.com(that Sephora and Ulta do NOT carry, otherwise I would order from them). Clinque may not have the quickest delivery, but I love that they actually give FULL sized samples or extras. You can also stack deals, like if they offer a beauty bag with purchase of X amount, you can additionally get whatever else they may be offering in the same order. Ulta or Sephora only allow ONE free sample type deal per order. They also send frequent emails with great deals.
I tried to cancel an order using their chat feature. I wanted to cancel my old order and place a new order. Their chat representative spent about 20 minutes trying to convince me not to cancel the order before finally "cancelling" the order for me.
A week or so later, I received the package with my cancelled order. When I contacted them as to why I received the cancelled order, I don't get an apology. I had to go out of my way to ship back to them a package I should have never received.
I don't care how good your product is, you lose customers when you provide bad customer service.
Ordered products on Clinique.com because was offered two "bonus" products. The bonus products were shown as pumps. Received the products last night and they were the small tubes. Called the customer service line and basically was told "your problem, not ours". Last time I buy anything from Clinique.com. Update: Good news! They redeemed themselves. They called me this morning and offered me additional products. So, will be buying from them in future. Good job, Clinique!
Always great offers when you order from the site. Can't beat their products! The cosmetics last longer than most others. Great Product!
Good mark to this one also. This is the cosmetics company I personally use rarely but I got those many times as a gift for my mother and some friends. I dont know anything about the checkout-delivery process on the site as I get all the items in my local store. But the trademark is really trustworthy!
The foundation is absolutely amazing! I do NOT use any other products on my face other then clinque I have not once had a breakout I think it's an amazing investment! I'm also flawless all the time
Have been using Clinique for the last 33 years and I don't look 60 according to the opinions of others. Just wish they would start making toxic free products.
Its quite a gift source for me to get something to many of my friends on occasions. Universal cosmetics suitable to many people and of great quality.
I have been a life-long user of Clinique products and was content. Recently, I bought dramatically different moisturizing lotion (pump version). When I first used it, there was an unusual odor - almost like cortisone cream. One morning, upon applying it, my face turned orange. I called customer service and was told something about my reaction or sensitivity. Awaiting some measure/ refund.
One week ago last Saturday, I went to a Clinique counter at Nellis Air Force base just outside of Las Vegas, NV. There were 4 consultants standing around talking in a language that was unfamiliar to me. I stood at the 3-step counter for approximately 10 minutes without being approached by one consultant. The woman's name is Mihwa. I asked her about under eye treatment, and which would be the best for me. She tried to sell me other cosmetic products as well as placing cucumbers on my eyes. I told her that was a fallacy. She also told me they do not make commission or receive a discount. It appeared to be more important to her. She did not offer to let me try any of the testers. I worked for Clinique nearly 18 years part-time and would have been let go if I treated a customer that way. In my opinion, their supervisor needs to watch them incognito, and see how they act with customers at their counters. Also, it would be nice if the consultant spoke English so the customer can understand them, and promote Clinique products other than Bobbi Brown, Prescriptives, Bed Bath and Beyond, Origins, plus homemade remedies such as oatmeal. That is the worst experience I have ever had at a Clinique counter.
I like the product presentation, it's neat and enjoayble to have it in your bathroom.
And does the job overal, especially if you are like me and have oily skin. With time I swithed to Crafted because they are practically pieces of art on the shelf. But it's just me. So I still get Clinique as presents all the time as a safe choice.
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