Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Clinique

Clinique

3.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Clinique?
grey stargrey stargrey stargrey stargrey star

Clinique Reviews Summary

Clinique enjoys a strong reputation for its high-quality, science-backed skincare and makeup products, which many customers find effective for various skin concerns. The user-friendly website and personalized shopping experience, including virtual try-ons and tailored recommendations, are frequently praised. However, significant concerns arise regarding customer service, particularly with website functionality, order fulfillment, and responsiveness. Customers have reported frustrating experiences with delayed shipments, incomplete orders, and inadequate support during issues. While product satisfaction remains high, the company must address its online service shortcomings to enhance overall customer experience and loyalty.

This summary is generated by AI, based on text from customer reviews

service
50
value
47
shipping
41
returns
32
quality
43

We monitor reviews for authenticity

Austria
2 reviews
0 helpful votes
Follow Tiffany B.
Unfollow Tiffany B.
Share Review
Report Review

One of my favourites
January 20, 2019

Clinique products are amazing. My entire family is using them. My mom, my daughters and obviously I use them. The quality is second to none and the results... love them!

Date of experience: January 18, 2019
Alabama
1 review
0 helpful votes
Follow Jimenez J.
Unfollow Jimenez J.
Share Review
Report Review

Es excelente
January 12, 2019

Estoy usando una crema para mis poros en la piel es muy buena he visto los resultados. Rápidos solo q fue un regalo q me hicieron y era pequeño pero aunk ya no se acabo fue muy eficaz.

Date of experience: January 11, 2019
Utah
4 reviews
3 helpful votes
Follow Ursula S.
Unfollow Ursula S.
Share Review
Report Review

A Favorite
December 27, 2018

I absolutely love Clinique products. Great quality and consistency. I know what I am getting and I don't mind spending a little more for that reassurance.

Date of experience: December 26, 2018
Nigeria
3 reviews
1 helpful vote
Follow Grace G.
Unfollow Grace G.
Share Review
Report Review

All the beauty products i bought from this seller are of very high quality, the prices are good and the best of it all is that their customer service is prompt to respond. Thumbs up

Date of experience: December 10, 2018
Texas
3 reviews
0 helpful votes
Follow Emma F.
Unfollow Emma F.
Share Review
Report Review

As usual...
December 7, 2018

Clinique's products never fail! They are still amazing and helps my skin. The website is great as well.

Date of experience: December 6, 2018
India
1 review
0 helpful votes
Follow Sneha P.
Unfollow Sneha P.
Share Review
Report Review

Happy with the purchase
November 22, 2018

Wide variety and High quality products and happy with the purchase. Will recommend to my friends about this website.

Date of experience: November 19, 2018
France
1 review
0 helpful votes
Follow Celeste M.
Unfollow Celeste M.
Share Review
Report Review

High quality products, great variety of products to choose from. I found the best face wash and face cream here. I use Clinique daily and I am very satisfied.

Date of experience: November 12, 2018
Bangladesh
3 reviews
0 helpful votes
Follow Nowshin H.
Unfollow Nowshin H.
Share Review
Report Review

Moisture surge
November 13, 2018

Suitable for all skin type. This product is easily the best moisturizer I have ever used!
I've always had oily/combination skin prone to breakouts so I have only ever purchased light moisturizers because I was scared of clogging my pores. However after moving down south to a colder climate I found by winter that I had a lot of flaky skin and needed to up my moisturizer routine. Overall, It is great for dry skin and I really like it.

Date of experience: November 11, 2018
Japan
1 review
2 helpful votes
Follow Ryan R.
Unfollow Ryan R.
Share Review
Report Review

Good Product!
November 1, 2018

I don't think that Clinique really lives up to all the hype. I have
Porcelain skin, and none of their foundation is light enough for my
Skin, and if I wear it it turns me orange.

Date of experience: October 30, 2018
Texas
6 reviews
37 helpful votes
Follow Ardath E.
Unfollow Ardath E.
Share Review
Report Review

I have used Clinique products for years. Even when I try drugstore brands for a few things, I always go back to Clinique. I have dry and sensitive skin and their stuff works for me. It used to be that I would have to go to the mall to buy Clinique, but with the advent of Clinique.com, that's no longer necessary. I would usually wait until bonus time to get things I needed but online, it's always bonus timelots of free stuff with certain purchase levels. They accept returns if something doesn't work for you and have online consultants to assist you with questions. They also have a reward system for frequent customers. No hesitation to recommend completely!

Date of experience: October 29, 2018
France
1 review
1 helpful vote
Follow Estelle A.
Unfollow Estelle A.
Share Review
Report Review

Good Service
October 28, 2018

I love the skincare and the way the mirco beabs help fight fight acne acne probe akin. I also like the make up remover.

Date of experience: October 26, 2018
Massachusetts
1 review
0 helpful votes
Follow Luca H.
Unfollow Luca H.
Share Review
Report Review

Amazing skincare...
October 28, 2018

They have amazing skincare, and I love the mascara from Clinique. Good mark to this one also. They have skin care products like moisturizers, for your face, lips, eyes, and all over body creams.

Date of experience: October 26, 2018
Singapore
2 reviews
0 helpful votes
Follow Lana P.
Unfollow Lana P.
Share Review
Report Review

I use Clinique cosmetics for 5 years now. It is the only company that makes products suitable for my skin. It offers a great value for money and quality and their customer services are well developed.

Date of experience: October 24, 2018
Alabama
195 reviews
363 helpful votes
Follow Jennifer H.
Unfollow Jennifer H.
Share Review
Report Review

I hate to say it but it's true. I have tried this make up over and over again and I break out. The same with my sister also. The only thing I can use is lipstick maybe. I've tried the sensitive skin products and I broke out even more. So, for me, it's a no.

Date of experience: October 16, 2018
New Jersey
4 reviews
12 helpful votes
Follow Taylor L.
Unfollow Taylor L.
Share Review
Report Review

Not satisfied
September 17, 2018

I don't know if it's my body or this cosmetics. But I had allergic reactions on my body and wouldn't use it one more time.

Date of experience: September 17, 2018
North Carolina
39 reviews
17 helpful votes
Follow Kathy G.
Unfollow Kathy G.
Share Review
Report Review

Great product
September 10, 2018

This was the first product I bought when I was 14 the foundation and I loved it this brand of make up skin products you can count on

Date of experience: September 9, 2018
Brazil
19 reviews
37 helpful votes
Follow Amelia R.
Unfollow Amelia R.
Share Review
Report Review

I am a contented user of Clinique cosmetics. For instance, I've been buying a Clinique foundation for 3 years. I use only their makeup products because it is a great value for money and quality.

Date of experience: September 9, 2018
Clara R.
Washington
514 reviews
613 helpful votes
Follow Clara R.
Unfollow Clara R.
Share Review
Report Review

Yes yes yes
September 8, 2018

Best face toner and cleansers ive ever used from this brand. Yeah it may be expensive for alot of people bit it last for quite awhile. Ulta is having their sales for under $20 right now too

Date of experience: September 8, 2018
Poland
5 reviews
11 helpful votes
Follow Iga R.
Unfollow Iga R.
Share Review
Report Review

I just love their eye care cosmetics, so far so far, I haven't found any better! I also tried Clinique makeup, it is also high quality.

Date of experience: September 8, 2018
Hong Kong
1 review
0 helpful votes
Follow Chole S.
Unfollow Chole S.
Share Review
Report Review

Good quality
August 24, 2018

I bought 2 lotion from Clinique, quality is very good, and the price is just like tax free store. Very satisfied with this shopping experience. Best for dry skin or winter.

Date of experience: August 21, 2018