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CliniqueReviews 257

3.6

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Clinique Reviews Summary

Clinique enjoys a strong reputation for its high-quality, science-backed skincare and makeup products, which many customers find effective for various skin concerns. The user-friendly website and personalized shopping experience, including virtual try-ons and tailored recommendations, are frequently praised. However, significant concerns arise regarding customer service, particularly with website functionality, order fulfillment, and responsiveness. Customers have reported frustrating experiences with delayed shipments, incomplete orders, and inadequate support during issues. While product satisfaction remains high, the company must address its online service shortcomings to enhance overall customer experience and loyalty.

This summary is generated by AI, based on text from customer reviews

service
50
value
47
shipping
41
returns
32
quality
43

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Pennsylvania
2 reviews
3 helpful votes
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Terrible beware
April 17, 2017

Didn't happen right away. Used 3 of the moistorizers every day. Started to burn and gave me a rash. Looked like on one part it was burning a hole. I'm 66 have used loads of products over the years. This never happened. Threw 4 jars in garbage. Alot of money wasted.
Only 1 day after stopping it started to heal.
Must be some sort of chemical that is very bad.
It was also itchy. Please be careful.
Wish I could get the 150 dollars I wasted back.
They have beautiful counters with nice packaging
That draws u in. Hope i helped..

Date of experience: April 17, 2017
California
4 reviews
14 helpful votes
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Quality cosmetics!
April 11, 2017

It's not that affordable for me but every woman dreams of being the most beautiful and look in the mirror with a smile ans inspiration. I choose this cosmetics and am ready to pay to remain attractive for my own self first of all.

This cosmetics is of high quality. Don't save on your appearance, girls! Treat yourselves with the best!

Date of experience: April 10, 2017
NL
2 reviews
2 helpful votes
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Presents ~-~
March 19, 2017

I`m not personally using any cosmetics, but this brand proved to be good and thus I got an eternal :) source of presents for my friends and relatives. The quality is great expecially for the price, and these can be found at any local store of the kind - good!

Date of experience: March 18, 2017
Maryland
7 reviews
36 helpful votes
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It is so cakey and looks horrible... as soon as you smile, there are lines on your face. It is definitely not worth the money either. You can do better than that Clinique

Date of experience: March 7, 2017
Pennsylvania
1 review
1 helpful vote
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Beauty products
March 4, 2017

This is my first time using a number of you products and have been using them foe about 2 1/2 months and have not seen any type of change on my face at all. I thought that ok I going go out on a limb and pay more than I every would for facial products and then become very disappointed with the out come. I had bought the products at Bon-ton and at our local Macys that is closing so I can not return anything at Macys so will Bon-ton take back all the items for a refund with receipts?
Karen Hefner
*******@cmcast.net

Date of experience: March 4, 2017
Philippines
23 reviews
70 helpful votes
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Love the perfumes
February 11, 2017

I love the Clinique Happy here. It soothes my nose, good smell. I can still smell it the next day. Hoping to buy more soon.

Date of experience: February 10, 2017
New Jersey
3 reviews
3 helpful votes
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I really love Clinique products, and my skin is very grateful as well :) Thank you for your high quality and constant improvement!

Date of experience: January 18, 2017
Canada
5 reviews
0 helpful votes
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My fav!
January 18, 2021

One of the most used products for me. The`ve got anything I could need. Just brilliant! Would recommend without hesitation!

Date of experience: January 13, 2017
GB
10 reviews
28 helpful votes
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A Guys World
January 10, 2017

I purchase my Clinique products from the Harvey Nichols Department store and have to say your staff in there are just absolutely great! I purchase every 3 months and never had an issue, staff even have my stuff ready before i even get there..

Date of experience: January 9, 2017
Michigan
16 reviews
4 helpful votes
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Holiday specials
December 19, 2016

Clinique has been offering great freebies this month! I've scored many great items by breaking my order up rather than one big order!

Date of experience: December 19, 2016
Ukraine
10 reviews
22 helpful votes
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I love Clinique!
December 2, 2016

I use their products on a daily basis! I love how they change and improve. I am a huge fan of their CC cream.

Date of experience: December 1, 2016
Canada
5 reviews
2 helpful votes
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Simply great!
November 11, 2016

The one I use on a daily basis and one of the top used for me. Keep it up, guys!

Date of experience: November 9, 2016
Delaware
1 review
2 helpful votes
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A few weeks ago I shopped at the Clinique Counter at Macy's in the Christiana Mall in Newark Delaware. While I don't think that you have to be pretty to work in cosmetics I think that Clinique should have a standard as to how a Clinique Consultant should look and present oneself to the public. I don't mean to be crass but I do think that combing one's hair and putting on an attractive face should be a requirement. How does Clinique expect these consultants to successfully sell their products. I do hope that you will take my comments seriously and raise your standards as to how your consultants should look. On a more positive note let me add that this counter has a saving grace. The consultants name is Beverley and she is top notch. Maybe she can teach other consultants a few things.

Date of experience: October 8, 2016
Germany
7 reviews
6 helpful votes
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Best cosmetics
October 7, 2016

I tried my first Clinique at the age of 15. My mom gave me concealer as a present for Christmas. I still buy it. And I am satisfied with the quality

Date of experience: October 6, 2016
Iowa
2 reviews
4 helpful votes
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Awesome!
September 5, 2016

Makeup is great. The only kind I use. Fast shipping and great customer service.

Date of experience: September 4, 2016
Canada
1 review
0 helpful votes
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Not for me
August 25, 2016

I used the cream and moisture, none of which helps.

Date of experience: August 24, 2016
Michigan
7 reviews
2 helpful votes
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Good cosmetics
August 22, 2016

I have sampled and bought many different Clinique cosmetics and fragrances. I like the fact that they do not do animal testing. I also like the fact that dermatologists recommend them. I am especially happy when they have in store promotions, and gift with purchase. The cosmetics last longer than most others. Overall great products

Date of experience: August 22, 2016
Florida
1 review
1 helpful vote
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I'm seriously picky about what goes on my face and have adult acne, with Clinique foundation on, you can't even tell because the coverage is absolutely wonderful. And it's worth the price. Great value and a bottle can last me six months of use!

Date of experience: August 18, 2016
Malaysia
3 reviews
1 helpful vote
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Great products
January 18, 2021

Had a lot of improvement in my skin since a use Clinique

Date of experience: July 4, 2016
California
2 reviews
0 helpful votes
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The face cream is great
January 18, 2021

This cosmetics is very good for the skin. After just 2 weeks of using clinique face cream I could feel that my skin became much softer.

Date of experience: May 23, 2016