CleartripReviews 264

I did my flight booking through cleartrip for Dec 19,2020. Flight got rescheduled and from flight authority i got mail that i can get full refund if i am not willing to travel due to reschedule. I followed up with flight agency they informed as i have booked from 3rd party i need to co-ordinate with cleartrip to get full refund. I followed up cleartrip from Nov 26 to Dec 19. There was no proper reply from cleartrip other than asking for 24hr time to confirm me. Finally there was Rs. 400 got as refund, whereas as per flight rules and mail confirmation i suppose to get full refund. This amount also i got as I cancelled from my end as cleartrip didn't update any status on this even didn't cancelled from there end too. Pls note that they are not capable of getting refund when it comes to refund. I suggest use these website only to verify rates of different airlines but booking only do it with concern airline booking site not with 3rd party website like cleartrip.com.

I still haven't received my refund. Help!

NO REPLY NO CALL STILL WITTING NO REPLY NO CALL STILL WITTINGNO REPLY NO CALL STILL WITTINGNO REPLY NO CALL STILL WITTINGNO REPLY NO CALL STILL WITTINGNO REPLY NO CALL STILL WITTINGNO REPLY NO CALL STILL WITTINGNO REPLY NO CALL STILL WITTINGNO REPLY NO CALL STILL WITTINGNO REPLY NO CALL STILL WITTINGNO REPLY NO CALL STILL WITTINGNO REPLY NO CALL STILL WITTINGNO REPLY NO CALL STILL WITTINGNO REPLY NO CALL STILL WITTINGNO REPLY NO CALL STILL WITTINGNO REPLY NO CALL STILL WITTINGNO REPLY NO CALL STILL WITTINGNO REPLY NO CALL STILL WITTING

I'll keep it brief. We booked a ticket in August (India to Canada using Air France) this was before the air bubble restrictions were launched both on the website and in public knowledge. On the day of my Air France flight, Air France called me to tell me because of the airline restrictions I can't board the plane, the ticket was 1.83 lakhs for one way.

We called Cleartrip right away to see what can be done about this - well firstly they've removed the option to call them so you're forced to email. They called us back and said we should hear back about a refund in two weeks. In two weeks nothing. As I mentioned that was August, it is now DECEMBER and we have had endless emails and calls with Cleartrip with no resolve. You'd think those emails would be something productive - but no! They are AUTOMATED emails, again and again. Every time someone calls me its a different person from their team who has no context about my use case and then says oh give us 72 hours to get back to you and then someone else calls me! And now they're saying because it's after the day of the flight that they can't guarantee the refund amount - have you heard of anyone cancelling a 1.83 lakh flight with NO GUARANTEE of the refund?! What if I get 100 rs back? Am I supposed to be okay with it?

The biggest joke is that I called Air France directly and told them about this situation and they said in this circumstance we would have offered a full refund. The offered to convert my ticket into a voucher I could use till the end of 2022 with any of their airlines and had no idea why Cleartrip was saying they need to speak to them and happily left a remark on my ticket recommending a full refund. You thought that would help? Wrong. Since that remark, Cleartrip has now continued another three weeks of ridiculous automated emails with absolutely no indication of this remark or anything else helpful frankly.

I'm very very sorry for you if you have to ever interact with Cleartrip support for anything. If you're booking a risky flight, be sure this is the wrong place for any kind of help.

I had booked a flight in April and it was cancelled by vistara due to lockdown. Vistara paid full refund to Cleartrip and has even provided mail confirmation for it to me. But held back refund and is not ready to refund my money. Nobody picks call on customer care number. On support mail if they give standard repeated response to allow them 72 hours. On grievance cell they mention my query as resolve which is not yet. Would suggest to not book through cleartrip

Iam celinamma. Trip ID **************. I got mail September 25th my refund amount near 5000aed sent my account. Now 2 months over. Still not came in account. Bank also saying they didn't sent.No reference number also. I requested many times give ARN number. But they are foolishing customers.My clear trip rating 0.No one reply. Why this people not give me reference number. Airlines given money to clear trip. Cleartrip is hiding our money.No one to purchase online ticket.

Please never use Cleartrip. I had booked a ticket for my friend under freedom fare something they had when I was booking a ticket for her. With freedom fare, there is zero cancellation fees and you get your entire money back with even the fees included. They of course charge an extra amount for this. I bought a one way ticket for AED 529 with taxes and fees. I paid an extra AED 86 for freedom fare so when I request for a refund, I can get the full amount back. I cancelled the ticket and they gave me a refund of only AED224, that too after months of wait. I emailed them like 5 times over the course of 4 months and received the automated message saying you will receive a reply in 72 hours and last message there was absolutely no response. They have no phone no to call and chat option when you go to their site.

Cleartrip is clearly looting people. I paid the extra money so I don't loose any money. It may not be much but It's hard earned money and imagine if they do this to many people how much money are they grabbing. It's ridiculous and totally unprofessional and unethical from cleartrip's side.

I booked flights with the different destination but unfortunately I couldn't travel due to COVID-19 pandemic. I booked a return flight Mumbai to Bangkok on April 2020, but Air India rescheduled the flight which was overlapping our another trip. So I called cleartrip customer care support & told them to cancelled my booking. That time staff of cleartrip told me that they will already talked to airlines and will be refund all the money. I received the mail that my booking was cancelled and money will be refund within 6-8 days. But now after 7 months they don't answer any calls or mails. I spoke to Air India customer care support, they ready to refund our money but they told that request from cleartrip has to raised to airlines.
I have all the proofs & mails which was sent by cleartrip, where they said customer will get back money within 6-8 working days. I have booked three trips from cleartrip but no refund has been given till now.
This site is fraud, I request all the other customers not to book any service from this site.