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Clearly has a rating of 2.8 stars from 5,182 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Clearly most frequently mention business days, new pair and tracking number. Clearly ranks 8th among Contact Lenses sites.
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Great service will buy again. I made a mistake in ordering and had no issues sending back and getting my order correct. Thank you
I love my recent order! It came within a few days and it was exactly what I was looking for. You can't beat the prices. I love how easy everything was. I definitely will be ordering again!
The auto-reorder is really great. I like that I get a warning a couple of weeks in advance so that if I'm not ready to do another reorder at that time, I can delay it until I think I will need it. This is a great service! Thanks Clearly!
Had some difficulty with my order online, and had to call in - had great customer service, very friendly and helpful - received our order in two days!
Delivery went very smoothly and came before it was expected which was a pleasant surprise
Ordering from clearly was crazy simple. My order arrived the next day! Everything was packaged with care. I could tell that it wasn't just tossed into a $#*!ty box, then kicked down the hallway and used as a puck for the shipping guys street hockey tournament.
Anyway, really happy with my experience and will continue to order from clearly in the future.
Exactly what I ordered, very fast and convenient. Will definitely order from clearly again. Excellent customer service
It came pretty quickly and the quality is perfect.
I received an email early on letting me know that it would take a little longer than expected, but the wait wasn't as long in the end.
I order from Clearly regularly. The website is easy to navigate and the ordering process is easy. The contacts arrived when promised.
Le transport est toujours rapide avec Clearly et les verres de contacts en valent la peine en terme de qualité/prix. J'ai acheté les One-day contact aquacomfort de Alcon et ils sont confortables et pas $#*!échant comme d'autres pourraient l'être. Merci Clearly!
I've used Clearly for many years, initially for contact lenses and then also for glasses. The orders have arrived super fast and there has never been an error in my order. Thank you so much.
HI John! Thanks for your review and feedback! We're so glad to hear that you're enjoying our speedy services, and we're definitely looking forward to 'seeing' you again real soon! We're always looking for new ways to expand and improve on what's working and it's always helpful to hear what people want to see more of, so if there's anything we can do to reach that perfect 5-star mark, please feel free to reach out to us! - Team Clearly
My order arrived within a timely manner and a great product I even received some samples with my order
Hi All... I have been ordering from you for some time. This batch seems to have an abnormal amount of defective contacts. Curvature is warped and can't be used. Normally those are few and far between. Otherwise, shipment arrived quickly on on time.
Answer: Hi Dan - what you're seeing is the pre-authorization hold being taken and released so we can actually take the payment upon shipping out. On a regular credit card this is pretty invisible (a pending payment becomes an actual charge), but because the only way to apply a pre-authorized hold of funds on a credit-debit is to have the processor remove them from the bank balance and hold them between your account and Clearly's, it looks more like a charge, refund, charge. In either case, Clearly only receives the funds the one time once the order ships out!
Answer: Oh no! We're truly sorry to hear about this and apologize for the late reply. If the prescription is correct, one more piece of information you want to verify is the PD (Pupillary Distance), as it is not always showing on the prescription. If it is not, and the PD is showing 63mm (or 31.5/31.5) on our receipt, this means the PD by default may have been entered when placing the order. This measurement is important as it allows us to cut and place the lenses in the frame in order for your eyes to focus right at the middle of the lens, to ensure comfortable and perfect vision. If the PD was incorrect, or if you're experiencing eye strain despite a correct PD, please contact our customer service team at 1-866-414-2326, or via chat or email through our website with your order information. We'd love the chance for them to trouble-shoot the issue and help with any adjustment if necessary. - SH
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Hi Susan, thank you for your review! We're thrilled to hear that you're enjoying our super fast delivery services! We look forward to 'seeing' you again real soon! We're always looking for new ways to expand and improve on what's working and it's always helpful to hear what people want to see more of, so if there's anything we can do to reach that perfect 5-star mark, please feel free to reach out to us! - Team Clearly