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Clearly Reviews Summary
Clearly has a rating of 2.8 stars from 5,182 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Clearly most frequently mention business days, new pair and tracking number. Clearly ranks 8th among Contact Lenses sites.
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Been a client for more than 10 years, great products, great service, fast shipping
I've always been surprised how quick my orders arrive. Been ordering for years and only once had a issue which was corrected immediately. I also like the extra goodie thrown in. The last time it was gummy bears! Thank you!
The experience was straightforward and the tools in the website was easy to use! Fast shipping as well.
My orders always seem to end up on back order every time I order. Irritating. But always get my order, just end up waiting about 3wks to a month.
Worked as described. Was having trouble seeing and I got contacts that helped me see better and these ones do the trick! Thank you for your fast quick and easy service
I ordered my contacts and the confirmation email stated that my order will not be delivered for about 4 days (which was 100% fine) and it got delivered within 2 days! I was super pleased
Love this, my shipment came way sooner then I expected.
Quickly delivered and was exactly what I wanted. Thank you!
I was SO happily surprised that my contacts arrived earlier than expected! I was especially glad that I hadn't paid for express shipping, it was just truly that fast! The Haribo gummies are always a fun surprise too
Thank you for your review and feedback Victor! We truly appreciate it! We're always looking for new ways to expand and improve on what's working and it's always helpful to hear what people want to see more of, so if there's anything we can do to reach that perfect 5-star mark, please feel free to reach out to us! - Team Clearly
Normally I would give 5 stars because I love clearly contacts but my order took way too long this time.
Hi Kayla, we're sorry to hear about this experience! We know that the products we provide are a necessary part of our customers' everyday lives, and we don't take it lightly that you place your trust in us for this matter! Timeliness is especially important when you're relying on our product to see. We'll reach out to you directly to help further with this. Keep an eye on your email inbox. -Team Clearly
Reordering my standard lenses, my experience was as per usual. Shipping used to be free though, disappointed the cost has increased.
Thank you for your review and feedback Natalie. We recommend checking www.clearly.ca/coupon-codes when placing an order to check for any 'free shipping' promotions as well as check out all the currently running promotions we have available so you can get the best bang for your buck! If there's anything else we can help with, please feel free to reach out! -Team Clearly
Good price! Fast delivery! Will definitely order again!
The contacts came quickly and seem to be the usual kind that I get. However, I have had severe eye pain following using one pair. I threw out the pair thinking it was just that set and tried a new pair from the same box and am still having problems. Not sure what's wrong with the contacts but am very disappointed :(
We're so sorry to hear this Aly! All of our contact lenses are provided to us directly from the manufactures that offer them, and although defective lenses can occur, we assure you that they are very rare. We really want to help you out with this, but we'll first need some assistance from you. Please provide us with your order number, or the email address you used to have your order placed, and we'll get started on this right away! - Team Clearly
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- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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Hi Suzaine, we're sorry to hear about this experience! We know that the products we provide are a necessary part of our customers' everyday lives, and we don't take it lightly that you place your trust in us for this matter! Timeliness is especially important when you're relying on our product to see. We'll reach out to you directly to help further with this. Keep an eye on your email inbox. -Team Clearly