On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Clearly Reviews Summary
Clearly has a rating of 2.8 stars from 5,182 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Clearly most frequently mention business days, new pair and tracking number. Clearly ranks 8th among Contact Lenses sites.
We monitor reviews for authenticity
The best experience great customer service. I will recommend to all my friends and family.
My order came on time.
Very good quality and exactly as my prescription, very satisfied
The service at Clearly is great. I love the glasses I have bought from there. I ordered contacts this time and they arrived very quickly. I live in a rural area and often have issues with ordering online, not so with Clearly. They were great when my husband had an issue with his new glasses too. I am very impressed with the service we have received.
Super fast delivery, packaging was in perfect condition. Got sooner then I was expecting and the quality is perfect
Easy to find what I wanted for me and my partner. 4 different kinds all in all. Quick delivery too so all good.
Quick and easy shopping for contacts, and there's always a coupon code for discounts. I come back every year for a year's supply.
I had one problem this time. They offer a choice of shipping companies, specifically saying to choose Canada Post if you want it to get into an apartment building. I did that, but it was shipped through FedEx anyway, so I ended up with a delivery slip and having to go pick it up myself.
The shipping was very quick and I had the contacts I needed within a week.
Clearly is great and delivery was prompt. I was given the tracking immediately after the order was placed. I used their instructions to claim the contacts through my insurance and everything worked smoothly
Lenses are good. Can stay 12 hours without feeling dry. Delivered on time. Thank you!
I always order my contact lenses from here. Safe, quick and efficient.
Easily chose my frames and was able to take advantage of BOGO on the frames. Order came several days early and very satisfied with my purchase
I received my order the day after I ordered and was very pleased. Will order again and highly recommend. Thanks clearly.
Great selection and prices! Shipping was so fast. This has been my experience every time I order through Clearly and I've been a customer for 8 years now. Thanks Clearly for always giving excellent service.
Great customer service. Had an issue with my first delivery and the customer service representative who I dealt with was amazing! Received my replacement order So Fast!
Thank you!
They are comfortable, I wear them from 6am till 10pm at night and it doesn't dry my eyes out. They are stronger than previous
Brands and does not break when removing from the eyes. The only issue I had thus far is I received 2 that were defeated (broken)
I didn't know what I was doing, trying to order my contacts. So I hit the chat button and had the best customer service. He set everything up for me and about 3 days later my contacts arrived. The emails sent confirming my order, the delivery date and official receipt for my benefits were also awesome.
Well done Clearly!
It is clearly an excellent website for contact lenses & eyeglasses.
The service is excellent!
No worries!
Clearly is the best choice for online eyewear shopping!
I wanted my contacts
First time I tried this website
It had a discount that day and or free shipping however I gave it a go. I love saving money. And it came with a cute presentation including candy and a business card saying eye candy. How cute.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
SmartCustomer for Business
Gain trust and grow your business with customer reviews.
Claim your free account
Hi Matthew, thank you for your review and feedback. We're truly sorry to hear of the issues encountered with your shipment, although we are happy to know that you're package was successfully received. We'd really like to reach out to you directly regarding this, so please keep an eye on your inbox for us! - Team Clearly