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Clearly Reviews Summary
Clearly has a rating of 2.8 stars from 5,182 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Clearly most frequently mention business days, new pair and tracking number. Clearly ranks 8th among Contact Lenses sites.
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Easy and reliable, everytime. The entire process from ordering to receiving was seamless.
Quick shipping, correct order, neat packaging. Would order from here again.
Have used clearly for years, and always super happy with the service and how fast it always is!
Overall excellent experience being our first time ordering glasses on-line. Will definitely be using Clearly for future needs.
Garbage business, said my package was going to be late after I ordered it. They originally quoted like 1 week late. Did not arrive and I reached out to customer service after a month. Customer service said someone would be in touch with me about the status. No further contact from company. I then finally received my package a month later...
Garbage nonsense, can't believe you get away with running a company like this.
We're truly sorry to hear of the delays encountered on your order Sean. We'd really like to help rectify this, so we'll be reaching out to you directly. Thank you for your patience and understanding. - Team Clearly
Ordering was easy, simple and fast. Comparable pricing. Will do it again.
Great service as always. Fast and super reliable, would always recommend this service to everyone. Products ordered arrived promptly and in great shape.
Did not receive it at home. No attempt. Had to drive and pickup; inconvenient during pandemic safety measures. Order was as expected.
We are so sorry to hear this, Sean. It's important for us that you receive your contact lenses quickly, and your order may have been upgraded to FedEx to ensure a faster delivery - we're so sorry it's created a poor experience! Someone from our Customer Care team is going to reach out to you directly, over email, to provide further support! Thank you for your patience. -Team Clearly
I've been ordering my contact lense from Clearly for at least 3 years now and have always had great delivery service and prices.
Thank you
I placed my usual order and received my products as requested. The only trouble was that this time my order was delivered via FedEx, instead of my requested Canada Post delivery option. Fedex was unable to put my delivery in my mailbox, unlike Canada Post, so I was left with a pick-up notice. It turns out the notice listed an incorrect pick-up time, so my package was not available when I arrived at the FedEx pick-up point. Hours after I left, FedEx sent me an automated phone call informing me my delivery was ready for pick-up…five minutes before the pick-up point closed. I had to make alternate arrangements to get my package much later than I had planned.
We're truly sorry to hear of the inconveniences caused with the shipment on your order Caitlin! We are glad to hear that your order was successfully received, although we'd like to reach out to you directly to help rectify this. We thank you for your review and feedback, and we're looking forward to 'seeing' you again real soon! - Team Clearly
I have ordered a few times and have had excellent service. I am very happy with this product
I did make a mistake on 2nd order and put + instead of - on the 1.25 left eye. I wish that would have been questioned, as the previous order was - 1.25 and I thought the reorder would automatically send the same. My fault though, for being in a hurry!
Couldn't figure out why my vision was blurry when I put in new contacts!
Hi Christine, thank you for your review. We're so sorry to hear of the mix up which occurred with your original order, but we're so glad to hear that it was rectified. We'll be more than happy to reach out to you directly to help clear this up. Thank you for your patience. If there is anything further we can assist you with, please do not hesitate to reach out to us! - Team Clearly
Excellent! It was my first order. I got them quite fast and I also save money on the delivery for the order!
I've used Cleary twice now. Contacts are about half the price that I get charged by my optometrist, and always arrive quickly. I'm definitely a convert.
The order arrived before it's time
I'm also very satisfied with quality
From ordering to delivery was faster than expected.
As always amazing company, delivery was before expected. Affordable prices and great range of items. Very reliable.
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- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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Hi Rick, thank you for your review and feedback. We apologize for the delay with having your order processed.We know the eyewear we provide is a critical part of our customer's everyday lives, and we understand timeliness is so important when you're relying on our product in order to see., so we appreciate your patience and understanding. If there is anything further we are able to assist you with, please do not hesitate to reach out to us! We look forward to 'seeing' you again real soon! - Team Clearly