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Clearly has a rating of 2.8 stars from 5,182 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Clearly most frequently mention business days, new pair and tracking number. Clearly ranks 8th among Contact Lenses sites.
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Best customer service every time I place a order
Very pleasant and efficient
It's nice to get to know this site, delivered faster than i thought
Great pricing, accurate, efficient and quick delivery. You just stole/earned a very loyal, longterm Contact Lens King customer
Well done!
The quality of the dailies contacts are poor. So many are bent in half and are uncomfortable when first wearing.
The delivery and ease of ordering were great.
Contacts arrived sooner than expected as they were scheduled to arrive on Tuesday but were delivered on the weekend
My orders always arrive promptly and are exactly correct every time
Great service, even when I tried to change the colour of frame and my internet connection has been interrupted before confirmation - they already changed it for me! Also had full and friendly service at local store for adjusting frame. Thanks!
Awesome. Customer service was great, shipping was FAST will definitely be ordering again!
Great customer service rep Lindsay helped me place my order and they arrived quickly. The contacts have been great as well.
Quick shipping and great prices! Website is easy to find what your looking for
Thank you so much for taking the time to leave us a review, Kristina! We truly appreciate it, and we're happy to hear that you appreciate our fast shipping and our prices. Please don't hesitate to let us know if there is anything more we can do to make your experience worth 5 stars. We're always looking for ways to improve our services. Thank you so much! - Team Clearly
Orders are always fast, reliable, and affordable. When I need contacts quickly, I know who to call. Customer service has always been exceptional
Contacts came fast.
Contact contact contact contacts contacted contacts
Quick. Easy. Good price point. Even tried the clearly brand dailies and they were comparable to the Dailies Total for moisture retention. I have extremely dry eyes and was able to wear them for 8 hours without needing eye drops.
Great! I got what I ordered ahead of schedule and for a fair price!
I like the contact lenses. Especially that they have a UV filter. Everything was as described. No complaints. Delivery was super fast.
Answer: Hi Dan - what you're seeing is the pre-authorization hold being taken and released so we can actually take the payment upon shipping out. On a regular credit card this is pretty invisible (a pending payment becomes an actual charge), but because the only way to apply a pre-authorized hold of funds on a credit-debit is to have the processor remove them from the bank balance and hold them between your account and Clearly's, it looks more like a charge, refund, charge. In either case, Clearly only receives the funds the one time once the order ships out!
Answer: Oh no! We're truly sorry to hear about this and apologize for the late reply. If the prescription is correct, one more piece of information you want to verify is the PD (Pupillary Distance), as it is not always showing on the prescription. If it is not, and the PD is showing 63mm (or 31.5/31.5) on our receipt, this means the PD by default may have been entered when placing the order. This measurement is important as it allows us to cut and place the lenses in the frame in order for your eyes to focus right at the middle of the lens, to ensure comfortable and perfect vision. If the PD was incorrect, or if you're experiencing eye strain despite a correct PD, please contact our customer service team at 1-866-414-2326, or via chat or email through our website with your order information. We'd love the chance for them to trouble-shoot the issue and help with any adjustment if necessary. - SH
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We're sorry to hear about this experience! It sounds like these contact lenses may be defective (which is covered under our manufacturers warranty policy), or they may not be prescribed for you by your eye care professional. Either way, we'd like to help further with this, and we'll reach out to you directly. Keep an eye on your email inbox. -Team Clearly