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Clearly

2.8

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Clearly Reviews Summary

Clearly has a rating of 2.8 stars from 5,182 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Clearly most frequently mention business days, new pair and tracking number. Clearly ranks 8th among Contact Lenses sites.

service
234
value
235
shipping
239
returns
101
quality
232

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Canada
1 review
0 helpful votes
Follow K Z.
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Items as expected, delivery sooner than expected. The inclusion of the mini haribo gummy bears is always a nice touch.

Date of experience: September 8, 2021
Canada
1 review
0 helpful votes
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Great service!
September 8, 2021

I continue you order from Clearly as its such an easy process.

Date of experience: September 8, 2021
Canada
1 review
0 helpful votes
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Fast delivery.
September 8, 2021

Cheap prices for contact lenses and was delivered very quickly.

Date of experience: September 8, 2021
Canada
1 review
0 helpful votes
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Great service
September 8, 2021

Ordering was easy and quick, I was able to submit the receipt to my insurance and was reimbursed. Will definitely purchase from clearly again.

Date of experience: September 8, 2021
Canada
1 review
0 helpful votes
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Contacts
September 8, 2021

Received the product very quickly, and they feel great

Date of experience: September 8, 2021
Canada
1 review
0 helpful votes
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Fantastic customer experience
September 7, 2021

Overall, it was a 5-star customer experience, from the user-friendly website to place the order, to the speed of delivery to the great pricing I was extremely pleased! I will definitely be ordering from Clearly again in the future and will recommend your services to family & friends.

Date of experience: September 7, 2021
Canada
1 review
0 helpful votes
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So comfortable!
September 7, 2021

Ordered the Aqua contacts, I absolutely love them! I have gotten so many compliments on them! Will order more different colours

Date of experience: September 7, 2021
Canada
1 review
0 helpful votes
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Excellent
September 7, 2021

Received my contacts in a timely manner. Easy to order online. I am enjoying the product. Will be ordering again when my supply gets low.

Date of experience: September 7, 2021
Canada
1 review
0 helpful votes
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Quick delivery
September 7, 2021

My order arrived within two days and I live in a rural area. I was very impressed!

Date of experience: September 7, 2021
Canada
1 review
0 helpful votes
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Great Experience
September 7, 2021

Ordering from the Clearly site was quick and simple. Shipping was also fast.

Date of experience: September 7, 2021
Canada
1 review
0 helpful votes
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Great service
September 7, 2021

My order was delivered quickly and the website was easy to navigate.

Date of experience: September 7, 2021
Canada
1 review
0 helpful votes
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Annual purchase
September 7, 2021

As usual, ordering my annual supply of contact lenses from Clearly was simple, efficient & delivery quick.

Date of experience: September 6, 2021
Canada
1 review
0 helpful votes
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Accurate and fast every time!
September 7, 2021

I've been buying my eyeglasses and contacts from Clearly for years. The prices are unbeatable. The quality is great. Every order arrives quickly and is exactly what was ordered every time. I won't buy from anywhere else.

Date of experience: September 6, 2021
Canada
1 review
0 helpful votes
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Good experience with every order.
September 7, 2021

Always had good experience with every order. Will continue to purchase my contacts here.

Date of experience: September 6, 2021
Canada
1 review
0 helpful votes
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Good experience
September 7, 2021

The contacts arrived quickly, and the first pair I've worn is great!

Date of experience: September 6, 2021
Canada
1 review
0 helpful votes
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Amazing
September 7, 2021

Great contacts came super fast. Enjoy the little case it comes with

Date of experience: September 6, 2021
Canada
1 review
0 helpful votes
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I received my parcel in good order
September 7, 2021

My initial order was held back due to stock issues, due to a quick response my order was fulfilled in good order and at a reasonable delivery date. Thank you

Date of experience: September 6, 2021
Canada
1 review
0 helpful votes
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I'm not sure how to rate/review because the seller, Clearly, is great (easy to buy, great website, reasonable prices), but one of the lenses had a rip in it and scratched my eye after only a couple days (only a few hours of use).

Date of experience: September 6, 2021
Angela C. — Clearly Rep
over a year old

We're so sorry to hear of this Kazik. We want to assure you that all of our lenses are provided to us directly from the manufactures who mass produce the lenses, and although we understand that defective lenses can occur, please be advised that it is very rare. We'd really like to help you out with this, so we'll be reaching out to you directly shortly. Thank you for your patience and understanding. - Team Clearly

Canada
1 review
0 helpful votes
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Satisfied
September 6, 2021

Timely delivery of the product as ordered. Received correctly

Date of experience: September 6, 2021
Canada
1 review
0 helpful votes
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Good prices, fast delivery
September 6, 2021

Best price out there and delivery was super-fast. Customer service department is extremely helpful and friendly. I will continue to order from Clearly.

Date of experience: September 6, 2021
Samuel H. — Clearly Rep
over a year old

We're truly sorry to hear about this, Deborah. It looks like this is something that may requires to contact Rakuten directly, and a member of our customer care team will be reaching out to you shortly in case there is anything more we can do to help. Thank you so much! - Team Clearly