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Clearly Reviews Summary
Clearly has a rating of 2.8 stars from 5,182 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Clearly most frequently mention business days, new pair and tracking number. Clearly ranks 8th among Contact Lenses sites.
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I was given my contacts without any trouble and they arrived faster than expected!
Very good service. I had accidentally ordered sunglasses instead of transition lenses and clearly contacts made I right for me. Great service.
Glasses were a little larger than expected but seems to be good quality! Pretty happy overall.
Great customer service. Someone call me back sick away when I had a question
I had a great experience as far as customer service. I ordered a pair that was too big and had to return them. The gentleman I spoke with was very helpful. However, the measurements on the replacement pair are off and definitely not as they should be. Also wonder about the prescription and if it's actually correct. They lenses are also very difficult to keep clean. I paid for what I received but likely won't order again.
We're truly sorry to hear of this experience Tonya! We want our customers to love and be 100% satisfied with the products they receive from us, so we're glad to hear that the return policy came in handy for you. We really want to make sure you get a product that works for you, so one of our team members will be more than happy to reach out to you directly with assistance on this. Thank you for your patience! - Team Clearly
Was slow ordering through fed ex but in the future will go with canada post but overall a good experience.
We're truly sorry for any delays encountered with your order DJ.We know the eyewear we provide is a critical part of our customer's everyday lives, and we understand timeliness is so important when you're relying on our product in order to see, so we'd really love to reach out to you directly to see how we can help with this. Thank you for your patience, and for providing us with your review. We truly appreciate it. - Team Clearly
Yes, my new glasses arrived promptly. The lenses are perfect, but the frames and fitting receive 1/10. Worst frame fit I have ever had. The experience in the store was quite bad, so it is no wonder the fit and frame selection was bad.
In-store experience:
The eye examination was excellent. The Dr. had great rapport, offered information, fielded questions, and I am very happy with the end result of the prescription. Note: There is not enough space at the back of the store for this doctor to work.
The frames are another story:
The salesperson was very nice, although obviously lacked the skill to fit my frames correctly. The store had WAAAAY TOO MANY people milling about inside and no space for me to look in a mirror at the frames I was trying on. The sales assoc. Found space for me at the back of the store, but I was quickly ejected from there by a VERY RUDE sales assoc who hassled both me and my sales assoc.
The frames are nothing like the fit I experienced in the store. The entire frame is visible and blocks my peripheral view - up, down, and sides. The nose bridge is too low and slips down my nose. I have to keep it in place with my eyebrow. The arms are miles too long and not contoured to my head or ears. The right arm is downright past my ear and curves AWAY from my head. Image trying to get a mask, earbuds, hearing aids, or anything around that - yes, that knocks the glasses right off my face. They are a disaster and I cannot even wear them when I'm walking or driving because they obscure my line of sight. My glasses were $500, so I expect MUCH better than this.
I have made an appointment to go to a less busy store for a refit or replacement.
What a terrible experience! We're so concerned to hear that you experienced so many issues with your new glasses! The quality of our products and customer satisfaction is really important to us and this is unacceptable that you received glasses with such a poor fit. We'd love the chance to investigate the frame and vision issues and get to the bottom of this to provide further support and make things right for you. A member of our customer care team will be reaching out to you shortly to provide further support. - Team Clearly
Customer service was excellent and when I can back to get cases that were a little larger so my glasses fit in easily I had the same experience... I was looked after promptly and happily.
Initially The glasses I received seem to be extra bendy and have no grip, they constantly fell of my face, eventually this caused my arm to bend as I was attempting to catch them. Megan W. From clearly reached out to me to offer to send a new pair to see if we can try again, as I have purchased other pairs of glasses from clearly that I was already satisfied with, perhaps this unsatisfactory pair had a defect, I look forward to receiving my replacement pair, and I really appreciate the effort and customer service I received!
We're sorry to hear you’re finding the frames a bit loose! If they're genuinely too big you can always avail yourself of our great 14 day (60 day during COVID!) return policy for glasses in their as-new condition. However, if they're just a bit loose around the back of your ears, some gentle manipulation of the frames can make a world of difference, and is even something you can do at home yourself! Please check out our helpful blog article for a guide on adjusting your temples here: https://www.clearly.ca/thelook/how-to-adjust-glasses. Still, we'd like to hear more about your experience and provide further support. Someone from our customer care team is going to reach out to your directly. -Team Clearly
Bought 2 pairs of glasses for the sale. Purple and red frames. Both plastic.
I ordered the wrong type of lens for my glasses. I was able to return them without a problem and get the type I really wanted. The reps were patient with my questions and confusion. Thank you.
Glasses are OK. I feel it would have been better doing this in person. They fit well, but the field of vison is not great. I don't have a great range of eye movement.
We're truly sorry about this and we don't want to leave you with a pair that doesn't work for you, Chris! We'd love the chance to investigate and help in making things right with your new pair of glasses, and a member of our customer care team will be reaching out to you shortly! - Team Clearly
The whole process was quick and easy. The only thing I didn't care for is that the physical location is at Chinook Mall.
Hi Deanne, thank you for your review and thorough feedback. We are glad to hear you enjoyed our quick and easy ordering process. We understand our store location may not be convenient for some customers and if there is anything we can do to help online, please do not hesitate to reach out to us through Live Chat or at 1-866-414-2326. Thank you! - Team Clearly
... was amazing... active listener, problem solver, flexible and empathetic to the situation.
We are delighted to read that you had an excellent experience, John! It is always encouraging to learn that our customers are satisfied with our service as it is what we strive for every day. Please let us know if there is anything that needs to be improved so we can earn your five stars. -Team Clearly
I accidentally ordered an older prescription, and received the wrong contacts. The customer service rep was incredibly helpful, and easily had my new contacts shipped (and to a different address, to account for travel plans).
After dealing with burning contacts for almost 2 years finally these dailies are actually good. They dont burn at all however one thing ive noticed is that if i have them in for over 7 or 8 hours, theyll start to dry out and stick to my eyelid. I just carry around eyedrops for when this happens and its a easy trade off for the comfort they give me.
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Thank you for your review and feedback Andrew! We're so glad to hear that you're enjoying the overall style of the Clearly Basics frames you received from us! It sounds like you could use some fine tuning though, and luckily we can help you out with this! Someone from our team will be reaching out to you directly with some options that you can have a look through and see which one works best for you! Thanks for your patience! - Team Clearly