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Clearly Reviews Summary
Clearly has a rating of 2.8 stars from 5,182 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Clearly most frequently mention business days, new pair and tracking number. Clearly ranks 8th among Contact Lenses sites.
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Good!
The glasses fits my son perfectly and it looks really nice on him
My experience was ok wish the shipping was better but it was good quality glasses.
Thank you so much for your review, Lisa! We're happy to hear that you like your new glasses, and are sorry to read that the shipping experience didn't meet your expectations. We'd love to see how we could make this a better experience, and a member of our customer care team will be reaching out to you shortly to provide further support. - Team Clearly
We're so glad to hear that our customer service team was such a great help and was able to solve your issue, Kyle! Thank you so much for this great review, and please don't hesitate to let us know if there is anything more we could do to make this a 5 star experience! - Team Clearly
I'm very pleased with the entire ordering and delivery process. At present because of the optometrists not accepting appointments for children and seniors in Ontario Clearly has been a godsend. I will be ordering all my contacts and getting my glasses from you (when I can get a new eyeglass prescription) in future
The lenses are not adapted to my view at all. Very disappointed.
We're so sorry to hear this, Stephanie! We definitely would love to help and make things right for you, and a member of our customer care team will be reaching out to you shortly to provide further support. - Team Clearly
I picked to different pairs. One blue and one tortoise colour. They are both very well made and comfortable
I called up the call center and placed the other. The customer rep was very nice and the order was processed smoothly and I received the glass pretty quick
Order was shipped and recieved within days! Easiest way to get contacts! No more eyewear stores for me.
I love clearly contacts, they ship fast and they are the cheapest you can Find online
I ordered from Clearly for the first time because I lost one of my contact lenses down the drain and broke my glasses. I was working with one contact lense and glasses missing an arm, not a good look. First order of contacts and glasses were sent to my old address as I have mail forwarding set up through Canada Post, spoiler alert, this does not include packages.
I explained this to Clearly after not receiving my package at my new house. They then resent my whole order to my correct address! THANK YOU.
Contacts arrived quickly after ordering. Really happy with the product and company!
I'm glad as it has double function as sunglasses too
Thank you very much for your feedback, Murdjijah! We are glad to note that we have met your expectations and value for money. We are most concerned with the satisfaction of our customers and your positive feedback is of great value to us. We look forward to having the pleasure of serving you again soon. Otherwise, be sure to let us know if there's anything more we can do to make this a five-star experience! - Team Clearly -
Fast shipping, great customer service. I love my glasses! I have ordered from clearly many times now. Had an issue with the prescription once and they fixed it and sent me a new pair right away! Other than that, no issues!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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We're truly sorry to hear this Doris. We want our customers to love and be 100% satisfied with the products they receive from us, so we'll be more than happy to reach out to you directly to see how we can help rectify this for you. Thank you for your patience and understanding. - Team Clearly