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Clearly Reviews Summary
Clearly has a rating of 2.8 stars from 5,182 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Clearly most frequently mention business days, new pair and tracking number. Clearly ranks 8th among Contact Lenses sites.
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Seamless customer experience, helpful CS and speedy delivery
Contacts are perfect. Always dependable delivery and products!
I took express shipping when you didn't have stocks. I had to wait 2 months for my contacts and had to buy to another seller as I was running out.
Ordered just before noon, Package was received before I even got home from work that day.
I received my order really fast which is amazing because I was short on contacts. It also came with some really cute and delicious gummy bear candies :)
Love the convenience but hate the high shipping and insurance fees! Especially a barrier when you need a smaller order, it negates any savings over retailers.
Also wish that you could use the free shipping and discount codes together, as is standard practice for other online retailers.
Insurance shouldnt be a requirement of ordering, but an option.
Also ship to store option should be free, as an alternate method for customers who want to save the high ship/insurance costs.
These issues have annoyed me enough over the last few years, Ive decided to make a point to buy elsewhere going forward unless this changes.
Thank you for your review! When it comes to pricing, we aim to be competitive with other online eyewear retailers, so we really appreciate this feedback! Our handling fee offers additional insurance on your order to ensure that if your package doesn’t arrive or is damaged during transit, we can offer a free replacement. It's important to us that our customers love their shopping experience with us and are 100% satisfied with the products they receive from us, so we really want to help make this right for you. We will be reaching out to you directly with some assistance. Thank you for your patience and understanding. - Team Clearly
Great customer service and shipping but not convinced on the quality of product
Thank you for your review Gloriana, we appreciate it and glad to hear that you're enjoying our services. We are sorry to hear that the quality of the eyeglasses you received aren't quite what you had expected, although we want to assure you that we have an excellent warranty policy which covers manufacturing defects, not related to wear and tear or accidental damage within 365-days, so if anything is wrong with your frames, we'd like to hear about it so we can help rectify it for you immediately and accordingly! We look forward to hearing from you again soon. If there is anything else we can assist with, please do not hesitate to reach out to us! - Team Clearly
It was my first time ordering from Clearly and it was a success.
They came in a decent time and pricing was also decent although I was getting the same thing from Walmart Vision for anout $20-$40 cheaper.
Hello, the sales process was fine, but I was surprised at the (lack of) quality of the glasses, they seem VERY flimsy. They are the Reincarnate Albatross RSO2020 C01 Matte Black (53). At this price (100$ +) they seem very poorly made.
I will not hesitate to ask for a free replacement if they break quickly.
Thank you for your review Theo.We are so sorry to hear this! Our 365-day Warranty Policy covers manufacturing defects, not related to wear and tear or accidental damage, so if anything happens with your frames, we'd like to hear about it, so we can help rectify it for you! We'd like to take a closer look at this, so some of our team members will be reaching out to you directly with some assistance. - Team Clearly
Responsive, customized service. Queen Street location was welcoming. Delivery time was prompt and problem free.
I am so happy with the full process of my glasses! They fit perfect!
First time ordering glasses on the internet and despite my initial worries I am very impressed with the experience and how good the glasses look. I will be using Clearly for all future lens purchases.
Fantastic experience from choosing a frame to prompt deliver. No surprises with frame quality, fit and lens prescription. Peace of mind with their return policy. I will definitely order my next pair of readers from Clearly.
Great experience start to finish and the glasses are just what I expected... have received several compliments on them...
An excellent experience with a little adjustment to my progressive lens. The blue filter is working well
Hi Caia, thank you for your review, we truly appreciate it! We're also glad to hear that you're enjoying the new frames you received from us! We're definitely looking forward to 'seeing' you again real soon! We're always looking for new ways to expand and improve on what's working and it's always helpful to hear what people want to see more of, so if there's anything we can do to reach that perfect 5-star mark, please feel free to reach out to us! - Team Clearly
Abit of a hiccup at the beginning, with my orders, but got it sorted out pretty quickly.
Service was excellent, I will be ordering more in the future
I received my glasses in a very fast delivery time. They're a perfect fit and so comfortable. I've been a contact lense wearer for year because glasses were never comfortable and always bothered my nose. My new glasses checked all the boxes for satisfactory level. Excellent service and quality merchandise.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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We're so sorry for the delay caused with your order Fabian! We know the eyewear we provide is a critical part of our customer's everyday lives, and we understand timeliness is so important when you're relying on our product in order to see, so we'd really like to help make this right for you. Someone from our team will be reaching out to you directly with assistance on this, so we thank you for your patience and understanding. - Team Clearly