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Clearly Reviews Summary
Clearly has a rating of 2.8 stars from 5,182 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Clearly most frequently mention business days, new pair and tracking number. Clearly ranks 8th among Contact Lenses sites.
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Well designed website, easy to navigate. Compiles all your prescription data. Prompt and helpful online assistance. Great variety of frames and a tool that allows you to view them on your face. Excellent prices. Well packaged and fast delivery. Recommended
Unlike most relationships I have been in, my Clearly Contacts continue to keep me satisfied. Great products, great service.
My glasses arrived with the right lens popped out of the frame. Luckily I have a tiny screwdriver made for use with glasses and was able to open the frame put the lens back in and then replace the screw. All fixed. I don't blame Clearly, I know how shippers treat packages. The $25 C Shield does seem to help with cleaning and the transitions technology is great when I go outside. Fit is good, the virtual try on glasses feature means I picked ones that suit my face. I have recommended Clearly.ca to my family for their next pair of glasses.
Hi Ayesha, thank you for your review. We're so glad to hear that you're enjoying the Main + Central frames you received from us, and we're looking forward to helping you find that next great pair real soon! We're always looking for new ways to expand and improve on what's working and it's always helpful to hear what people want to see more of, so if there's anything we can do to reach that perfect 5-star mark, please feel free to reach out to us! - Team Clearly
Sandra V greeted my daughter and I at the Chinook store and was so welcoming. She helped me pick out my glasses and offered so many different suggestions and ideas. You really need to keep her around. She made my experience what it was, fantastic! I can't recommend her enough. She was so kind, funny, patient and just overall a great person. I highly recommend going in store to try the glasses on plus you get whatever promo is online, in store!
I'm extremely happy with my second pair of glasses. Perfect for driving with the grey transitions lenses and I choose to go with the single vision…now with this pair, my progressive lenses in my other pair and in my contacts…Im set with all my eyewear needs…Clearly Is The Best Way To Go…
I had a glitch with my first order; however customer service made it right and the order arrived quickly.
Great quality glasses. Excellent customer service at the outlet as well.
Very nice staff. Had a question about my prescription and they helped me perfectly over the phone before I placed my order. Fast delivery. Great service.
Quick delivery and my favourite. Very easy to order and thank you
Decent glasses, fairly quick delivery, really pushy on up sales.
We are very happy to know that you had very good words to say about your experience with us. You’ve played such a huge part in this growth, and we would not be half the company we are today without your trust and support. Someone from the team will be reaching out to see how we can properly earn five stars! - Team Clearly
Updating my below review. I took this from a 3 to a 5 star because after writing the below I received an email from Adriele asking questions about my concerns with the product and in turn determined they may be faulty. I received a return label and the option for full refund (credit) to purchase the contacts that have worked for me thus far. The responses were quick, efficient and the credit immediate, no waiting, no disputing my concerns or experience with the brand - Which is appreciated!
Ordering and receiving was quick and easy. Ordered the splash for the first time and find they move all over my eyes way too much for my eyes. Will be sticking with the everclear
We're sorry to hear about this experience! It sounds like these contact lenses may be defective (which is covered under our manufacturer's warranty policy), or they may not be prescribed for you by your eye care professional. Either way, we'd like to help, and we'll be reaching out to you directly. We want to help and make things right for you, and a member of our customer care team will be reaching out to you shortly to provide further support. -Team Clearly
The parcel was very small and could have fit in the mail box but I received a notification of passage. And I had to claim the parcel in a shop on the other side of the city. So not very satisfied of this delivery service
What a terrible experience, Cecile! It seems like the shipping of your order was upgraded to ensure the delivery be as fast as possible, and we're truly sorry to hear that it was completely the opposite! We want to help and make things right for you, and a member of our customer care team will be reaching out to you shortly to provide further support. -Team Clearly
Happy with my glasses! Prescription is perfect and they are super comfortable!
We are very happy to know that you had very good words to say about your experience with us. Thank you very much for sharing them with us. Otherwise, be sure to let us know if there's anything more we can do to make this a five-star experience! - Team Clearly
I've been buying from Clearly for maybe over 15 years now, and I still return there for new glasses. Why? Very good prices and decent quality glasses. The customer service has been very good when I needed it.
Having said that though, I find that their selection of frames from different manufacturers have decreased over the years. There's a lot of cheap house brand "Clearly" frames. I got one and broke the arm. Also, I miss the old days where you can request a refund online. Now they make you phone in and speak to someone.
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- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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Oh no! We're so sorry to hear of the issues you encountered with your Clearly Basics frames Thomas! We want to advise you of how important the quality of our products is to us, as well as the safety of our customers, so we'd really like to help rectify this for you.Our 365-day Warranty Policy covers manufacturing defects, not related to wear and tear or accidental damage. We would like to take a closer look and see how we could make things right! Someone from our customer care team will be reaching out shortly. - Team Clearly