Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Clearly has a rating of 2.8 stars from 5,182 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Clearly most frequently mention business days, new pair and tracking number. Clearly ranks 8th among Contact Lenses sites.
We monitor reviews for authenticity
Ordering was easier than I was expecting... so easy in fact that I ordered a second pair upon receiving my first! I am also very satisfied with the quality. Great experience overall.
I love ordering from Clearly. They arrive quickly for glasses that aren't a standard prescription. The quality is always decent. Great for the price but obviously not as good quality as some store products of a higher price.
I did struggle to find my perfect sizing but got it right on the 3rd try and now I never stray far from it.
I would highly recommend Clearly to anyone, don't be discouraged if you don't find your right size first time. It is worth sticking with it. I'm probably never going back to in store purchases for glasses again.
The Clearly site is super easy to use and especially more so now that you can "try on" the glass using you phone or laptop camera.
Beyond excellent
Everything was perfect
Service, client servicing
They are reliable, professional, and is always punctual with their shipment
The glasses which I received are a bit smaller than I was expected but their glasses are very clear.
I will order another pair for christmas gift for myself.
I ordered the anti-fog lenses, and oh my, it is nice to be able to see while wearing a mask. Then I ordered 2 more pairs, one helpful blue light protections from electronics, and again, it is so helpful to have lenses suited to activities. All three pairs are very attractive, fit well, and the prices were excellent. I'll be purchasing sunglasses soon.
Great service, great price and the Eco frames are perfect! Thank you
I love it. It's speedy and the staff that I have talked to provided an Excellence Service.
Great experience. Prices were much better than in eyeglass shops. I didn't have to do a return so can't comment on that. Delivery was quicker than expected and everything arrived in good order. And I didn't have to deal with the optometrist trying to up-sell on everything.
While I have bought online with Clearly before there is always the concern that the frames won't look good on me in the real world, and that they won't fit properly.
If you have an up to date prescription then you shouldn't have a problem with the lenses.
I'm happy to say that everything worked out with my latest purchase. Only the arms needed a little adjustment to stop the glasses slipping down my nose.
The website is easy to use. Fast delivery Always happy ordering from Clearly and prices are so great!
Prompt delivery of the correct product. Easier than going to my optometrist.
Hi Tracy, thank you for your review and feedback! We're glad to hear that you're enjoying the new pair of frames you received from us! We look forward to 'seeing' you again real soon! We're always looking for new ways to expand and improve on what's working and it's always helpful to hear what people want to see more of, so if there's anything we can do to reach that perfect 5-star mark, please feel free to reach out to us! - Team Clearly
Answer: Hi Dan - what you're seeing is the pre-authorization hold being taken and released so we can actually take the payment upon shipping out. On a regular credit card this is pretty invisible (a pending payment becomes an actual charge), but because the only way to apply a pre-authorized hold of funds on a credit-debit is to have the processor remove them from the bank balance and hold them between your account and Clearly's, it looks more like a charge, refund, charge. In either case, Clearly only receives the funds the one time once the order ships out!
Answer: Oh no! We're truly sorry to hear about this and apologize for the late reply. If the prescription is correct, one more piece of information you want to verify is the PD (Pupillary Distance), as it is not always showing on the prescription. If it is not, and the PD is showing 63mm (or 31.5/31.5) on our receipt, this means the PD by default may have been entered when placing the order. This measurement is important as it allows us to cut and place the lenses in the frame in order for your eyes to focus right at the middle of the lens, to ensure comfortable and perfect vision. If the PD was incorrect, or if you're experiencing eye strain despite a correct PD, please contact our customer service team at 1-866-414-2326, or via chat or email through our website with your order information. We'd love the chance for them to trouble-shoot the issue and help with any adjustment if necessary. - SH
Gain trust and grow your business with customer reviews.
Claim your free account
Gain trust and grow your business with customer reviews.
Claim your free account
We are sorry to hear that it was small. You might want to check this link for your future reference on how to make sure it will be a good fit: https://www.clearly.ca/thelook/how-to-buy-glasses-online/. We'd love to be able to help out when things don't quite go as planned and one of our customer care team will be reaching out to you shortly to provide further support. -Team Clearly