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Clearly

2.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Clearly Reviews Summary

Clearly has a rating of 2.8 stars from 5,182 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Clearly most frequently mention business days, new pair and tracking number. Clearly ranks 8th among Contact Lenses sites.

service
234
value
235
shipping
239
returns
101
quality
232

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Canada
1 review
0 helpful votes
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Wendy
December 22, 2021

Great service thank you received
My contacts next day

Date of experience: December 22, 2021
Canada
1 review
0 helpful votes
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Great service
December 22, 2021

Always fast and excellent service and good quality.

Date of experience: December 22, 2021
Canada
2 reviews
0 helpful votes
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Will order again!
December 22, 2021

Ordering was easier than I was expecting... so easy in fact that I ordered a second pair upon receiving my first! I am also very satisfied with the quality. Great experience overall.

Date of experience: December 22, 2021
Canada
1 review
0 helpful votes
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I love ordering from Clearly. They arrive quickly for glasses that aren't a standard prescription. The quality is always decent. Great for the price but obviously not as good quality as some store products of a higher price.
I did struggle to find my perfect sizing but got it right on the 3rd try and now I never stray far from it.
I would highly recommend Clearly to anyone, don't be discouraged if you don't find your right size first time. It is worth sticking with it. I'm probably never going back to in store purchases for glasses again.

Date of experience: December 22, 2021
Canada
1 review
0 helpful votes
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Eye glass order
December 22, 2021

The Clearly site is super easy to use and especially more so now that you can "try on" the glass using you phone or laptop camera.

Date of experience: December 22, 2021
Canada
1 review
0 helpful votes
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Excellent
December 21, 2021

Easy to order, quick delivery and the glasses fit perfectly

Date of experience: December 21, 2021
Canada
1 review
0 helpful votes
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Ms
December 21, 2021

Beyond excellent
Everything was perfect
Service, client servicing

Date of experience: December 21, 2021
Canada
1 review
0 helpful votes
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Never buying glasses anywhere else.
December 21, 2021

They are reliable, professional, and is always punctual with their shipment

Date of experience: December 20, 2021
Canada
2 reviews
0 helpful votes
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Nice glasses
December 21, 2021

The glasses which I received are a bit smaller than I was expected but their glasses are very clear.

I will order another pair for christmas gift for myself.

Date of experience: December 20, 2021
Adriele Q. — Clearly Rep
over a year old

We are sorry to hear that it was small. You might want to check this link for your future reference on how to make sure it will be a good fit: https://www.clearly.ca/thelook/how-to-buy-glasses-online/. We'd love to be able to help out when things don't quite go as planned and one of our customer care team will be reaching out to you shortly to provide further support. -Team Clearly

Canada
1 review
0 helpful votes
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Match needs!
December 20, 2021

I ordered the anti-fog lenses, and oh my, it is nice to be able to see while wearing a mask. Then I ordered 2 more pairs, one helpful blue light protections from electronics, and again, it is so helpful to have lenses suited to activities. All three pairs are very attractive, fit well, and the prices were excellent. I'll be purchasing sunglasses soon.

Date of experience: December 20, 2021
Canada
1 review
0 helpful votes
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Will buy from Clearly again!
December 20, 2021

Great service, great price and the Eco frames are perfect! Thank you

Date of experience: December 20, 2021
Canada
1 review
0 helpful votes
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Excellent
December 20, 2021

As usual from ordering until delivery everything
Was problem free.

Date of experience: December 20, 2021
Canada
1 review
0 helpful votes
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Customer Service
December 20, 2021

Excellent service experience for first time using Clearly.

Date of experience: December 20, 2021
Canada
1 review
0 helpful votes
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Excellence service
December 20, 2021

I love it. It's speedy and the staff that I have talked to provided an Excellence Service.

Date of experience: December 20, 2021
Canada
1 review
0 helpful votes
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Better than the optometrist.
December 20, 2021

Great experience. Prices were much better than in eyeglass shops. I didn't have to do a return so can't comment on that. Delivery was quicker than expected and everything arrived in good order. And I didn't have to deal with the optometrist trying to up-sell on everything.

Date of experience: December 19, 2021
Canada
1 review
0 helpful votes
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Simple process. Happy with the product.
December 20, 2021

While I have bought online with Clearly before there is always the concern that the frames won't look good on me in the real world, and that they won't fit properly.
If you have an up to date prescription then you shouldn't have a problem with the lenses.
I'm happy to say that everything worked out with my latest purchase. Only the arms needed a little adjustment to stop the glasses slipping down my nose.

Date of experience: December 19, 2021
Canada
1 review
0 helpful votes
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Prompt service
December 20, 2021

As a first time user on Clearly - it was fast, easy and reliable.

Date of experience: December 19, 2021
Canada
1 review
0 helpful votes
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Excellent service
December 19, 2021

The website is easy to use. Fast delivery Always happy ordering from Clearly and prices are so great!

Date of experience: December 19, 2021
Canada
2 reviews
0 helpful votes
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Great pandemic service
December 19, 2021

Prompt delivery of the correct product. Easier than going to my optometrist.

Date of experience: December 19, 2021
Canada
1 review
0 helpful votes
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N/A
December 19, 2021

I am fine with my purchase. I received it in good order. Thank you.

Date of experience: December 19, 2021
Angela C. — Clearly Rep
over a year old

Hi Tracy, thank you for your review and feedback! We're glad to hear that you're enjoying the new pair of frames you received from us! We look forward to 'seeing' you again real soon! We're always looking for new ways to expand and improve on what's working and it's always helpful to hear what people want to see more of, so if there's anything we can do to reach that perfect 5-star mark, please feel free to reach out to us! - Team Clearly