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Clearly Reviews Summary
Clearly has a rating of 2.8 stars from 5,182 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Clearly most frequently mention business days, new pair and tracking number. Clearly ranks 8th among Contact Lenses sites.
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I have purchased 5 pair of glasses and many contacts, we have a HAPPY camper right here ladies and gentlemen!
Great experience, This is the fourth pair of glasses or sunglasses I've ordered from this website. They have all arrived quickly and are great quality
Customer service was very helpful and friendly. Exchange of glasses was fast. As always, glasses are great and for an amazing price compared to other stores
Decent Quality at a fair price along with prompt service.
My eye doctor's place would have taken weeks to get me this contact order! I do hate wearing glasses because of the "mask fog". Ordered from clearly and got my contacts within days! No mask fog for me.
I love the style and colour. The arms are a little long.
Hi Heather, thank you for your review! We're thrilled to hear that you're enjoying the overall style of these frames, although we're sorry to hear that there are some issues with the length. We'd love to help you out with this, so we'll be reaching out to you directly with some suggestions. Thank you for your patience. - Team Clearly
Worst experience I have ever had wrong prescription then didn't have a printer to print off the return label why not have a QR code or have it so they can use it from the email sucked so bad don't know if I'll use you again
We appreciate you're taking the time to share them with us. Your business is really important to us and by telling us what you liked and don't like about your experience, you are helping us improve our service for you and other customers in the future. Rest assured that more improvements will be made to make each of our clients' experiences as satisfactory as possible. We want to help and make things right for you, and a member of our customer care team will be reaching out to you shortly to provide further support. -Team Clearly
Received glasses in great condition. Unbelievably great prices! Made correctly every time.
Clearly has always provided me with great service. I have never had a negative experience with them. My contact lenses are shipped quickly and I usually receive my orders without delay (with exception to my last order, but that was due to the major flooding and landslides in B. C. which disrupted mail delivery). Clearly always advised me of any updates to my orders so I could track them. I highly recommend this company to my friends or to anyone in need of prescription eyewear.
First time ordering contacts and it was easy and here a week earlier then expected
My glasses were made and shipped in a remarkably short time! Both pairs arrived in excellent condition in sturdy boxes. I am a long-time customer of Clearly and definitely recommend them to anyone. Customer service is top-notch, too! I lost a nose pad on a pair several years ago, and they sent me a nose pad kit for free, along with a Tim Hortons gift card for my trouble (even though it wasn't really much trouble). When the nose pads didn't fit properly for my particular pair, they sent a whole new pair as a replacement. They should be quoted in customer service text books, they are fantastic!
I'm terrible at picking the right glasses on the first try, but Clearly has always been patient with me. This time around I had ordered the first pair assuming that as long as I kept the same measurement numbers the new glasses would fit me well. However, upon arrival that was clearly not true as the new glasses were sliding off my nose. An ill-fitting pair of glasses would not be pleasant to deal with for a couple of years, so I contacted Clearly to help me return the first pair and also to help me pick out a new pair that would fit me well.
The lady I spoke with was very understanding and helped me through the process towards picking a new pair, and also to help me with arranging the return slip to send the first pair back.
This has been my second similar experience with Clearly, and it definitely gives me peace of mind that at the end of the day I'll always wind up with the right pair of glasses at a reasonable price.
Overall the experience was great. Site easy to use and navigate. My only feedback is I miss the service you receive once you get your glasses. My frames need to be adjusted as they don't fit correctly but the retail store is far and so I haven't gotten them properly fitted yet.
We're truly sorry to hear that you're not having the best experience with the fit of those new glasses! We don't want to leave you with a pair of glasses that doesn't work for you, and we'd love to help you find the best pair! A member of our customer care team will be reaching out to you shortly to provide further support. -Team Clearly
Stylish frames. So easy to order. Love, love, love the virtual try on option. Customer service responds quickly with answers to any questions. Definitely will be ordering more glasses and contacts in the future
They added a bag of candy which i highly appreciated
Ordering was very easy, once you have picked what you want. Hardest part is picking what you want as there are so many great choices! Glasses arrived quickly, fit perfectly and are exactly what I expected from the pictures. The cost was so much cheaper than anywhere else! This will be my go to place for glasses. Thank you!
Let's go Brandon, creepy Joe's mind is gone and so are his morals he should retire.
Hi Joe, thank you for your review. Although we understand this may have been for the incorrect site, we do appreciate the rating, and we look forward to 'seeing' you again real soon! - Team Clearly
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- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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Thank you for your review Raymond. We truly appreciate it, and we're excited to hear that you're enjoying the new eyeglasses you received from us! We're always looking for new ways to expand and improve on what's working and it's always helpful to hear what people want to see more of, so if there's anything we can do to reach that perfect 5-star mark, please feel free to reach out to us! - Team Clearly