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Clearly Reviews Summary
Clearly has a rating of 2.8 stars from 5,182 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Clearly most frequently mention business days, new pair and tracking number. Clearly ranks 8th among Contact Lenses sites.
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Website and process was easy to use and very reasonable in price... can't lose!
Thank you for your review and feedback Dan! We're so glad to hear that you're enjoying our products and our services! We're definitely looking forward to 'seeing' you again real soon! We're always looking for new ways to expand and improve on what's working and it's always helpful to hear what people want to see more of, so if there's anything we can do to reach that perfect 5-star mark, please feel free to reach out to us! - Team Clearly
I recently purchased just some sale glasses for my sons, Clearly's website made things very affordable for a low income household! This is likely where I'll get their glasses from now on, they're more durable than our optometrist, even the cases and beautiful boxes everything came in for such a low price. It made getting glasses for my children a lot more affordable and obtainable.
Fast and cheap, even during the pandemic!
Contacts fit great. My glasses are even more impressive!
Items came in a timely manner and the bonus of gummies was a fun touch, thank you.
Arrived earlier then expected, great product very happy with the purchase
Am happy with my choice and your delivery.
Will be back when you have a wider selection for my taste and needs.
I received my new lenses purchased on the black friday sale. All good. First order never received was apparently fedex. Second order was canadapost. Super fast!
I placed my order and was given a delivery date. The date then got pushed back by a few weeks so i cancelled my order. Cancelation goes thru but they never gave me my money back.
Sending emails back and forth they kept giving me dates of when they will give me my refund. 4 emails with 2 Clearly operators and 1 month later and THEY STILL HAVEN'T GIVEN ME MY MONEY BACK. CUSTOMER SERVICE LIES, and now they don't respond to my email. DONT WASTE YOUR MONEY
Hi Leo, thank you for your review. We're very sorry to hear about this incident. While we'll always take a pre-authorized hold of the funds when an order is placed, then release the authorization and follow it with the actual charge once the package is shipped. The hold will be reversed and not charged to your card since the order was cancelled. The reversal time can vary depending on your bank and their processing times. We are sorry this has created a poor experience and someone from our customer care time is going to reach out to you directly to help rectify this. Please keep an eye on your email inbox. Thank you. -Team Clearly
I am so happy with these glasses! Purchased both a pair of name brand prescription sunglasses and clearly brand glasses and they are both perfect! I would definitely recommend :)
Order a couple of prescription glasses and they both turned out great. Has a really good finish. Also, got delivered in respectable amount of time.
This is the only online retailer in Canada thay has my special contacts for astigmatism. They're always very prompt with shipping and what I need is always in stock!
Always get what i ordered, quick and easy to restock. They have very competitive pricing. I have also ordered 3 pairs or glasses and they are really nice. Ive only had an issue once where my contacts froze during shipping and they replaced them for me, great customer service. I love their free contact lens cases.
My contacts arrived promptly with the right prescription
Reliable choices prices and service.
I trust Clearly
I never have to wait long for my contacts! They always arrive on time and correctly, I couldn't want more than that.
Very happy with service. Simple process, nice frames, happy with quality
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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Thank you for your review and feedback Amy1 We're glad to hear that you're enjoying the new frames you received from us, and that our retail team was able to help you find what you were looking for quickly and easily! We look forward to 'seeing' you again real soon! We're always looking for new ways to expand and improve on what's working and it's always helpful to hear what people want to see more of, so if there's anything we can do to reach that perfect 5-star mark, please feel free to reach out to us! - Team Clearly