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Clearly Reviews Summary
Clearly has a rating of 2.8 stars from 5,182 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Clearly most frequently mention business days, new pair and tracking number. Clearly ranks 8th among Contact Lenses sites.
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It was easy, straight forward, and budget friendly
Although my frames are aesthetically appealing, the quality of the hinges is terrible. After only one month of wear, the springs in the hinges are already loose. Won't be purchasing Main+Central frames again.
Great price, fast delivery and great quality!
Easy way to shop for good glasses.
Have ordered many pairs over the last 4 years and never been disappointed. Recommending Clearly to family and friends.
The order shipped with ICS never arrived. I even contacted them, went to the location they said it was being held (it wasn't there) and never got it in the end.
When Clearly sent a new package with Canada Post, it arrived the next day.
Oh no! We're truly sorry to hear this Milica. We're glad to hear that a reshipment of your order was made and that you were able to receive the package, although we want to apologize for the inconveniences caused with the original shipment. We'd really like to help rectify this for you, so we'll be reaching out to you directly with some assistance. - Team Clearly
It was easy to search frames and make the order, and my glasses arrived earlier than expected which was perfect. Was very happeywith them and the quality of the case they came in. Will definitely use Clearly in the future
My order was done and shipped before the shipping date. Very impressed
It was great being able to try the glasses on virtually. I had a little trouble with my prescription but got a call quickly to help. The glasses arrived quickly and the prescription seems right on!
Easy, fast, accurate and sooooo reasonably priced. Great knowledgable staff. Wouldn't get glasses anywhere else. These are my third pair.
The glasses are ok, but their is something with the alignment (maybe I have not measure the pupil distance correctly). It's not perfect.
Hi Francis, thank you for your review. We're so sorry to hear that you've run into some complications with your eyeglasses. We want our customers to love and be 100% satisfied with the products they receive from us, so we're more than happy to help and rectify this for you! A member of our team will be reaching out to you directly very shortly to further investigate. Thank you for your patience. - Team Clearly
A Great experience. Quick and efficient. Nice to be able to order online and have glasses shipped.
Thanks for your review and feedback Denice! We're so glad to be your one stop shop for all optical needs, and we're definitely looking forward to 'seeing' you again real soon! We're always looking for new ways to expand and improve on what's working and it's always helpful to hear what people want to see more of, so if there's anything we can do to reach that perfect 5-star mark, please feel free to reach out to us! - Team Clearly
Had to change my order and everyone was very kind and helpful!
Gulam K., at Clearly on Queen St., has been attending to my eyeglasses needs for the past 3 years.
He is excellent at his job.
My recent order was filled and received in about 2 weeks. The glasses work well and frame fit was good.
I do wish that silicone nose pads are available, as I have a flat nose that could use a "stickier" nose pad.
Excellent service and experience. Glasses arrived sooner than expected!
The online assistance was very helpful and very effiecrnt in helping me adjust the automatic renewal
In very pleased with my glasses, they fit really well and are of good quality.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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What a negative experience, CĂ©line! The quality of our products and your satisfaction are really important to us, and we're concerned to hear about what happened with your new glasses! We want to help, and a member of our customer care team will be reaching out to you shortly to make things right! - Team Clearly