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Clearly Reviews Summary
Clearly has a rating of 2.8 stars from 5,182 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Clearly most frequently mention business days, new pair and tracking number. Clearly ranks 8th among Contact Lenses sites.
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This is my first time ordering glasses online. I was apprehensive with how they would turn out, especially since I would be measuring the distance between my pupils on my own in the mirror but my two pairs turned out amazingly well! The fit amazingly, sit comfortably and I can see just fine. The arm on one of my pairs is a bit loose but that can be easily fixed. I'd definitely order from here again.
Great service, I love my glasses, the fit and look are just what I wanted. The process was simple, the delivery was quick and, of course, you can't beat the price.
I originally ordered a pair a prescription glasses and prescription sunglasses and was so impressed with the quality, prices, and shipping that I ordered another pair. Have already recommended them to friends and family!
Decent production and delivery time, the parcel tracking was great. Product arrived in good condition and I was pleased with the packaging. My new prescription sunglasses are amazing at blocking the glare while driving. The frames are a bit loose so I probably need to get them adjusted. I wore them on top of my head when I went outside to sweep snow off my car. It was -34'C and when I got in the car I put the sunglasses down on my face and the lens popped out onto my lap! I've pushed it back into the frame but it doesn't seem to be sitting right.
Made my first time ordering glasses so easy!
Easy to follow step by step instructions and explainations!
Can't wait to order again!
And the price 1/4 the cost of eyeglasses iny town!
Clearly didn't necessarily do anything wrong, per se, but the whole experience of purchasing glasses online is one that I will never pursue again thanks to this experience. Bought one set of glasses initially that didn't fit. Clearly did freely refund me for that, to their credit. The replacement set, however, while technically "fit", have a very shallow angle on the ear bars meaning that they are constantly sliding down my nose. All of this would have been avoided by visiting a store in-person to get a pre-purchase fitting.
We're sorry to hear your new glasses are not fitting quite right. It sounds like your glasses could use an adjustment to help them fit you more perfectly. We have a few options for this and a member from our customer care team will be in touch with you directly to help! Thank you! - Team Clearly
Frames are great fit my face very well, but the d shaped lenses did not work well with my prescription Adriele and her team recommended rectangle frames and replaced them promptly. Great customer service third time ordering from clearly and this was the first problem witch was promptly fixed.
We are sorry to hear that you had some lenses issues! We'd love to be able to help out when things don't quite go as planned and one of our customer care team will be reaching out to you shortly to provide further support. -Team Clearly
Took weeks literally for my contacts to arrive. I realize there were some extenuating circumstances with the flooding in BC, but waiting weeks as opposed to overnight/2 day delivery was disappointing. Also, huge lack of communication with my order status. As in no communication.
What a terrible experience, Bree! We truly apologize for the inconvenience that this might have caused, and for the lack of communication! We'd like the chance to make amends for what happened, and a member of our customer care team will be reaching out to you shortly to provide further support. - Team Clearly
Clearly had exactly what I needed, however once I place the order I was notified there would be a 2-3 week delay.
The Toric lenses are comfortable and moist. Fits perfectly.
Hi Jolene, thank you for your review. We're truly sorry to hear of any delays encountered with your order.We know the eyewear we provide is a critical part of our customer's everyday lives, and we understand timeliness is so important when you're relying on our product in order to see, so we'd like to help make this right for you. If you are able to respond to us with your order number or the email address you had used when having your order placed, we'll be more than happy to reach out to you immediately! - Team Clearly
The glasses were great and were delivered early. I didn't know how thick and harsh they would be though. The picture wasn't very accurate compared to the glasses I got. I ordered tortoise but they seem closer to black. But for the price I'm happy.
Hi Carmelina, thank you for your review and feedback, we appreciate it! We're sorry to hear that the lenses you received aren't quite what you had expected, but we'd really like to help rectify this for you! We want our customers to love and be 100% satisfied with the products they receive from us, so we'll be more than happy to reach out to you and make this right! Thank you for your patience and understanding! - Team Clearly
Love the glasses and everything was just perfect the delivery time was excellent
My experience was really great from start to finish. The price was reasonable and I love the try on feature.
Great service, glasses were exchanged in a quick manner. I will definitely order from clearly again
I have no complaints about my experience overall however I am unfortunately not a fan of the frames.
Thank you very much for your feedback. We regret to know that there are some areas in our service which were not satisfactory and did not provide the expected service. Our apologies for the inconvenience this has caused you. We want to help and make things right for you, and a member of our customer care team will be reaching out to you shortly to provide further support. -Team Clearly
I have tried to wear but they are too blurry not sure if I need to just push through for a couple of days for my eyes to adjust or they are wrong
We're sorry to hear that your vision is not right with the new pair of glasses! We'd love the chance to trouble shoot the issue and help you, and a member of our customer care team will be reaching out to you shortly to provide further support. - Team Clearly
I have been buying my glasses from Clearly for years now... They go above and beyond to see that their customers are happy...
Vince, we're so sorry you're having such a bad experience with your new sunglasses! We'd love the chance to investigate the issue further, and provide support, and a member of our customer care team will be reaching out to you shortly. - Team Clearly
It was a pretty painless experience. I think that's the expectation. Things came pretty quick so 4 stars for that considering the shipping and holiday situation.
Hi Enouch, thank you for your review and feedback. We're glad to hear that you're order was successfully received, and that you're enjoying the new frames you received from us! We're always looking for new ways to expand and improve on what's working and it's always helpful to hear what people want to see more of, so if there's anything we can do to reach that perfect 5-star mark, please feel free to reach out to us! - - Team Clearly
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Thank you for your review Deb. We're glad to hear that the overall style and fit of the frames are working out great for you, although we are sorry to hear that there's been a slight issue with the frames. We'll be more than happy to help you out with this! Someone from our team will be reaching out to you directly with some assistance, so we appreciate your patience. - Team Clearly