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Clearly Reviews Summary
Clearly has a rating of 2.8 stars from 5,182 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Clearly most frequently mention business days, new pair and tracking number. Clearly ranks 8th among Contact Lenses sites.
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I got them delivered quickly and nothing was broken. The prescription seems correct, and they are very lightweight. Unfortunately, the tiny screws on the arms of the glasses weaken very quickly: making the arms wiggle and be less sturdy.
Paid a fraction of the cost than if I went to my optometrist and the shipping was amazingly fast
It was nice to attend the retail outlet and try my glasses on as well as be educated by the staff of the lens options. Placing the order and receiving the product so quickly was fantastic.
Hi Kyle, thanks for the great feedback! We'll be sure to pass the kind words on to the retail store. If there's anything else we can help with, please feel free to reach out! We hope to 'see' you again soon! -Team Clearly
I called customer service about my order because there was some confusion on my side, and they were extremely helpful and kind. I had a great experience and wish all customer services were like this!
Hi Melody, thanks so much for the review! We really appreciate the feedback, and will be sure to pass the kind words on to the team. If there's anything we can help with, please feel free to reach out! We hope to 'see' you again soon! -Team Clearly
Just as it always is, I order, I receive. Why would I use fifty words when 10 does the job.
Hi Noelle, thanks so much for your review! We appreciate any feedback! If there's anything we can help with, please feel free to reach out. We're happy to help, and we hope to 'see' you again soon! -Team Clearly
I ordered my contacts and they came less than 48 hours later!
Hi Kelly, thanks so much for your review! We're definitely proud of our speediness--whether that's picking and packing your contact lenses into a box in our Vancouver BC warehouse, or offering the fastest 1-2 business day shipping methods. If there's anything we can help with, please feel free to reach out! We're happy to help, and we hope to 'see' you again soon! -Team Clearly
Hi Mike, thanks so much for your review! We're glad to hear you're enjoying your glasses and seeing clearly. If there's anything we can help with, please feel free to reach out. We're happy to help, and we hope to 'see' you again soon! -Team Clearly
Always have a good experience with clearly. Have been using their glasses for many years now and will continue to do so.
Hi Regina, thanks so much for your review and your continued support since 2010! We really appreciate the feedback! If there's anything we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly
I've been ordering from Clearly.ca for a few years and have never been disappointed by how fast and great the service is. I love that they always have new sales going on and its nice to change up my frames every so often.
Hi Mark, thanks so much for your review, and continued support since 2011! We really appreciate the feedback. If there's anything we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly
Hi Bob, thanks so much for your review! We're glad to hear you're enjoying your glasses and seeing clearly. If there's anything we can help with, please feel free to reach out! We hope to 'see' you again soon! -Team Clearly
Perfect... as always glasses were excellent and arrived in a timely manner!
Hi Rozalind, thanks so much for your review! We're glad to hear you're enjoying your glasses and seeing clearly. If there's anything we can help with, please feel free to reach out! We hope to 'see' you again soon! -Team Clearly
Very friendly staff, had to go back and get adjustments with no problem. More than happy to help me
Hi Richard, thanks so much for your review! We really appreciate the feedback, and will be sure to pass the kind words on to the retail team. If there's anything else we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly
I'm 83 years old and figured out how to order these glasses all on my own. The service was very good. And when my son saw me in my new glasses he said I had Buddy Holly glasses.And my daughter in law didn't even laugh at me. I was thinking of ordering another pair that are round someday. Thank you for the service. Robert Olson
Thank you for the fantastic review, Robert. We're so glad our website could make ordering online easy, (and while being able to see is always key, if you can manage a Buddy Holly look at the same time, even better!) We look forward to finding you a sharp looking round pair next! - Team Clearly
My order was filled quickly and communication from the team about a slight delay was helpful.
Hi Dana, thanks so much for your review! We really appreciate the feedback. If there's anything we can help with, please feel free to reach out. We're happy to help, and we hope to 'see' you again soon! -Team Clearly
Thanks so much for your review! We really appreciate the feedback, and will be sure to pass the kind words on to the team. If there's anything else we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly
Thanks so much for your review! We're so glad you found us and placed your first order. If there's anything we can help with, please feel free to reach out. We're happy to help, and we hope to 'see' you again soon! -Team Clearly
My glasses came very quickly and the prescription was perfect
Hi Stephanie, thanks so much for your review! We really appreciate the feedback, and are glad to hear you're seeing clearly! If there's anything else we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly
Rachel whom helped us all the times we were in was fabulous. She is a gem, very professional and resolved our problems with ease and patience. It was a very good experience because of her.
Great experience with Clearly. Have rarely had to make a return, but when I did it was easy.
Hi Lisa, thanks so much for your review! We definitely understand that buying glasses online can require a bit of a leap of faith! An easy return process, as well as the Virtual Try On and size filters, are the least we can do to help make it easier for you. If there's anything we can help with, please feel free to reach out! We hope to 'see' you again soon! -Team Clearly
Mo was attentive to our needs and suggested options as well. He's a asset to the Clearly team.
Thanks so much for your review, Ceacill! We really appreciate the feedback and kind words, and will be sure to pass it on to our retail team. If there's anything else we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly
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- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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Hello and thank you so much for providing this great review, we appreciate it, and the feedback!
It sounds like your glasses need a quick "tune-up" at your local optical shop; they're best equipped to tighten up your frames a bit, and check all screws for security. It's just a 5-minute process, and a great way to extend the life of your frames. Also, here's a link to our blog article regarding how to adjust your frames at home: https://www.clearly.ca/thelook/how-to-adjust-glasses/. We hope this helps, however if there's anything further we can assist with, please feel free to reach out! - Team Clearly