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Clearly Reviews Summary
Clearly has a rating of 2.8 stars from 5,182 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Clearly most frequently mention business days, new pair and tracking number. Clearly ranks 8th among Contact Lenses sites.
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Sale items- all done quickly and easily. No issues. Love the glasses. Might order 2 more
I have a small face and strong prescription, so finding frames that fit are a challenge. The ones I selected from the website were not suitable so I contacted the call centre. The customer service rep reviewed my choices and based on my measurements suggested a few others that did not appear in my search. The frames she recommended fit me well, which is why I am keeping them. I am sorry I did not write down the agent's name, as she was very helpful, patient and friendly. I had a positive experience. Thank you.
We're thrilled to hear that one of our customer service representatives was able to offer suggestions and find you a pair of glasses that fit well! We would love to hear how we could make this a 5-star experience! Thanks for your review, Chris! - Team Clearly
The glasses came in fast and received them well. Only issue with one frames. The blue light glasses are too close to my eyes and brush against my eye lashes.not the worst but a bit of an annoyance.
Hi Michael! We appreciate you providing us with this great review! While glasses in their original condition or eligible for a return and full refund for 14 days (currently 60 days during COVID!), if you love the blue light pair otherwise, some minor frame adjustments may help with the eyelashes proximity! Check out our blog on how to adjust your frames here: https://www.clearly.ca/thelook/how-to-adjust-glasses/. We're looking forward to 'seeing' you again real soon! - Team Clearly
First time ordering glasses on line, it worked well. Arrived in good time.
I have been very pleased with clearly. It took a few tries to get the right prescriptions and measurements and they were very patient and accommodating as I needed to try a couple times to get glasses that felt good and that I liked. Made the exchange process very easy and seamless. Very happy with service and so far my new glasses.
Hi Cassandra, thanks so much for sharing your experience, feedback, and kind words! We really appreciate it. We definitely understand that buying glasses online can require a bit of a leap of faith! We're here to make it as easy for you as we can. If there's anything we can help with, please feel free to reach out. We hope to 'see' you again soon! -JS
I am very satisfied, I received them in great shipping time and fitted perfect.
Hi France, we're so glad to hear you're happy with your glasses and seeing clearly! If there's anything we can help with, please feel free to reach out. We hope to 'see' you again soon! -JS
Thanks so much for your review, Leslie! We really appreciate the feedback. We hope to 'see' you again soon! -JS
Got my contacts quickly and the order was correct. Thanks Clearly.ca
Thanks so much for your review, Sandra! We really appreciate the feedback. We hope to 'see' you again soon! -JS
Impressed with how fast customer service worked to resolve my issue. Glasses arrived very bent, got to choose another frame and they sent it right away. I returned the other ones. Thanks a lot
We're so glad we could sort things out straight away and make it right for you! We're so glad you gave us the opportunity to flag these for quality review and set you up with a new pair - we hope you love the new frames! - Team Clearly
Great Deal, Great Glasses, Great Quilty. Came in time. Glasses works great outside and clears up fast, when inside a building
Hi Jeela, we're so glad to hear you're happy with your glasses and seeing clearly! If there's anything we can help with, please feel free to reach out. We hope to 'see' you again soon! -JS
This is the 1st time that I ordered prescription glasses online and what a pleasant surprise
I could "try on" with my laptop camera, wide range of frame and choice of different glasses options
It was delivered within 10 days in nice glasses box
We really appreciate you trying us out for the first time, Sara! We know buying glasses online can require a bit of a leap of faith--but we try to make it easy for you with the Virtual Try On, size filters, and easy return policy if it doesn't work out. We hope you're loving your new glasses, and we hope to 'see' you again soon! -Team Clearly
I was skeptic at first but for the cost I thought "what the heck" and I was totally happy and satisfied with your product. I love my new sunglasses and will order again. Thank you so much!
We're so glad to hear you took the leap of faith, and tried us out, Pat! We know buying prescription sunglasses online can be tricky, and we're here to help every step of the way. If there's anything we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly
The price was right. Ordering was easy. But,
I couldn't wear the glasses for any length of time and couldn't get used to them. Have been meaning to return them.
Hi Murray, thanks so much for your review! We're sorry to hear your glasses aren't working out for you. You're still inside of our 60-day return policy, so we'd be happy to troubleshoot your glasses with you and set up the return for refund if you'd like. We're available through Live Chat (https://www.clearly.ca/help#contact-and-hours), or on the phone at 1-866-414-2326. We're looking forward to hearing from you soon! -Team Clearly
The contacts I ordered came quick and great quality!
Thanks so much for your review, Suraiya! We really appreciate the rating and your feedback! If there's anything we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly
Thanks so much for your review, Starr! We really appreciate the feedback, and your continued support! If there's anything we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly
I never received the first package. Just one call and they sending another one without questions.
Great communication!
Hi Martin, thanks so much for your review! We're happy to help, and ensure you receive your order successfully. If there's anything else we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly
Love the glasses! Still have a bit of trouble adjusting the nose pads.
Hi Mona! Thank you for your review! We're excited to hear that you're loving the Ray Bans you received! If you're having trouble with the nose pads, what we can suggest is visiting a local optical store to see if they can adjust the nose pads for you, since it's easier to let the technician know how high or low you prefer it to sit. If there's anything else we can assist with, please feel free to reach out! We hope to 'see' you again soon! - Team Clearly
Glasses arrived within the specified time frame and were exactly as ordered. Very happy with the product and the service. Not to mention the very reasonable cost.
Thanks so much for your review, David! We really appreciate you sharing your experience and feedback! If there's anything we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly
I was super impressed! Ordered my contacts and received them 2 days later! I couldn't believe it. Highly recommend clearly! Thank you
Thanks so much for your review, Nadia! We definitely pride ourselves on our speedy shipping (whether that's picking and packing your order in our Vancouver BC warehouse, or offering the fastest 1-2 business day shipping)! We really appreciate your support. If there's anything we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly
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- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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Hi Nancy, thanks so much for your review! We're so glad to hear you're loving your glasses and seeing clearly! We hope to 'see' you again soon. -JS