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Clearly Reviews Summary
Clearly has a rating of 2.8 stars from 5,182 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Clearly most frequently mention business days, new pair and tracking number. Clearly ranks 8th among Contact Lenses sites.
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Great. Received my on line order quickly and was very happy.
Thank you!
Contacts came to my house very quickly. I was happy with the service and the easy to use website.
Thanks so much for your review, Ben! We really appreciate the rating and feedback. If there's anything we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly
Correct items were delivered in a timely fashion. Prices are getting a little high. Hoping for sales soon.
Thanks so much for your review, Natalie! We really appreciate the feedback. In regards to pricing, we aim to be competitive with other online eyewear retailers. We recommend using www.clearly.ca/coupon-codes to ensure you're using the best coupon code for your order. Also, we have a price match guarantee where if you find a cheaper final checkout price on a competitor's site, we'll match it on our site. If there's anything we can help with, please feel free to reach out! We're happy to help, and we hope to 'see' you again soon! -Team Clearly
Normally it takes about 1 week to receive my contacts so with COVID, I expected to wait longer but my order showed up 3 days after ordering
Thanks so much for your review, Debbie! We really appreciate the rating and feedback. If there's anything we can help with, please feel free to reach out. We're happy to help, and we hope to 'see' you again soon! -Team Clearly
This was an amazing experience. I was a little worried about the online fitting. I ordered the wrong king of lenses and had to renew my order. The staff was very helpful and knowledgeable. A second order was placed and I received it in a timely manner. I will order more glasses again.
Thanks so much for your review, Claire! We know buying glasses online for the first time can be a little overwhelming and it definitely requires a leap of faith! We really appreciate you trying us out for the first time. If there's anything we can help with for your future orders (whether advice regarding fit or style or prescription), please feel free to reach out! We're happy to help, and we hope to 'see' you again soon! -Team Clearly
Easy and fast and convenient, delivery was early and ordering was simple
Thanks so much for your review, Edison! We really appreciate the rating and feedback! If there's anything we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly
Thanks so much for your review, Joanne! We really appreciate the feedback, and your continued support over the years! If there's anything we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly
I am very happy with my recent purchase.
Love the glasses! I was a little worried about ordering eye glasses online but everything was perfect when they arrived.
Hi Belle! Thanks so much for taking the leap and trying us out for the first time! We know buying glasses online can be tricky--this is why we have the Size filters on the main Glasses page for fit, Virtual Try On for style purposes, and an easy return policy just in case. If there's anything we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly
They weren't exactly what I was expecting, they run a tad bit smaller than the other pair of glasses I got but I've found them very helpful when driving lmao. The protective shield that I paid for doesn't seem to work well, I can't look at any screens and everything looks very shiny for some reason. But they came in very quickly.
Great service, easy to order. Customer service was great when I had to contact them to change my order
Thanks for the great review Mirri! We're so glad to hear that our awesome Customer Service Team was ready and able to assist you with the changes needed on your order! We're looking forward to 'seeing' you again real soon! If there's anything we can assist with, please don't hesitate to reach out to us! - Team Clearly
My experience with the Clearly is excellent. Nice modern products and fast services.
Thanks so much for your review, Marija! We really appreciate the rating and feedback! If there's anything we can help with, please feel free to reach out. We're happy to help, and we hope to 'see' you again soon! -Team Clearly
Quick and efficient although a couple of the contacts were not in tact in the daily wear kit i received
Thanks for your review, Farrell! We're sorry to hear about your contact lenses. We receive them directly from the manufacturer prior to sending them to you; they're mass-produced so while true defects can happen, they're very rare. We'd like to hear more about what you're experiencing, and have sent you a private message through Sitejabber as well. We're looking forward to hearing back from you. -Team Clearly
Received my order of contacts earlier than expected, overall I am very satisfied with my experience. The fact that the free delivery is only after 99$ and contacts for 90 days are slightly cheaper than that mark is a little bit disappointing to me. I do understand that this is a way of having people order more items, but it is definitely frustrating. I will probably order again sometime later but there are definitely things related to delivery(that 99$ limit) that I would like to be different.
Hi Alex!
We really appreciate your review and feedback. We're happy to hear that your experience with us was a great one! That's what we aim for, and love to hear from our customers!
We can recommend checking www.clearly.ca/coupon-codes when placing an order to check for any 'free shipping' promotions, we'll have some great codes available that won't require a minimum amount spent that you can use towards your next order! If there's anything else we can help with, please feel free to reach out! -Team Clearly
Prompt and what I ordered, would buy from clearly again
The experience Clearly delivers is great. Selection, customer service, price, discounts... all excellent. My frames came and they seem a little smaller than I expected and what displayed on the "Try Frames On" functionality. Which, by the way, is fantastic. I blame me for not measuring the dimensions against my old frames. I would have selected larger than I did. Had this been a local shop, I wouldn't have walked out with these specific frames, but for online and all the positives, I'm good with them. The return process is relatively painless so I could have returned these - as I have others in the past - but I needed a new set asap so here we are. I strongly recommend Clearly for ordering On-Line. Thank you for the great customer support!
Thanks so much for your review, Wade! We really appreciate you sharing your experience, and such thorough feedback. We're glad to hear you're pleased overall with your new glasses. If there's anything we can help with (like sizing advice for your next frame), please feel free to reach out! We're happy to help. We hope to 'see' you again soon! -Team Clearly
This is the first time that I have purchased glasses online. My first choice was not quite right and the exchange process was simple and quick. The replacement pair are just fine and at a great price.
Thanks so much for your review, James! We're glad to hear your replacement glasses are working out well for you! If there's anything we can help with, please feel free to reach out. We're happy to help, and we hope to 'see' you again soon! -Team Clearly
Excellent and quick service. We always receive what we order in a timely manner
Despite the shipping delays from other companies recently, my Clearly order was processed and shipped in a timely fashion.
Got my new sunglasses and glasses! I feel like something may be off with them as I feel a little loopy/un even wearing them but it's only for short periods of time and they are my BACK UP glasses. Quality seems fine, it was super quick shipping and great prices.
Thank you for your review and feedback! We're happy to hear that the style and size of the frames are working out great for you, although it sounds like there could be an issue with the prescription. We'll be more than happy to look into this and help make this right for you! We'll send over a DM shortly. - Team Clearly
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Thanks so much for your review, Valerie! We really appreciate the rating and feedback. If there's anything we can help with, please feel free to reach out. We're happy to help, and we hope to 'see' you again soon! -Team Clearly