On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Clearly Reviews Summary
Clearly has a rating of 2.8 stars from 5,182 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Clearly most frequently mention business days, new pair and tracking number. Clearly ranks 8th among Contact Lenses sites.
We monitor reviews for authenticity
Great service and we got what we ordered in good time. Our only complaint is that the ends of the ear pieces on the model we ordered flare away from the head... not sure why but it is annoying! Lesson learned!
I have ordered multiple pairs of prescription glasses from Clearly. I use progressive lenses and they are so expensive everywhere else, even at Walmart. Clearly, when they are running a deal, is the lowest cost option for great frames for me. Regular customer who is very satisfied.
Hi Alison, thanks so much for sharing your experience and feedback! We really appreciate it. We're so glad to hear you're enjoying your Clearly glasses and the great value that we offer. If there's anything we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly
Loved my experience, it was fast and affordable and very stylish
Hi Margaret, thanks so much for your review! We really appreciate the feedback, and we're so glad to hear you're enjoying your new glasses! If there's anything we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly
Hi Zilpha, thanks so much for your review! We really appreciate the rating and feedback. If there's anything we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly
What the title says, not sure why it's asking me for 50 characters
Hi Frederic, thanks so much for your review! We really appreciate the rating and feedback. If there's anything we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly
Same as glasses you'd pay much more for from a physical shop.
Thanks so much for your review, David! We're so glad to hear you appreciate the great value we can provide! If there's anything we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly
Great experience online and the glasses are great my eyes have a slight strain since getting them but may be because they are new and my eyes are getting used to them.
Thanks for the great review and feedback! We truly appreciate it, and look forward to 'seeing' you again soon! - Team Clearly
Very speedy delivery. Awesome service. Would recommend Clearly to everyone.
Thanks so much for your review, Angela! We really appreciate the feedback, and are definitely proud of our speedy delivery (including picking and packing your order in our Vancouver BC warehouse, and offering the fastest 1-2 business day shipping options). If there's anything at all that we can help with, please feel free to reach out! We hope to 'see' you again soon! -Team Clearly
- loved that i was able to try the glasses on with the online feature
- glasses came within a timely manner
- loved the way the glasses look when they arrived
- only complaint is that they came without a pens cleaner
Hi Angie! Thanks for your great review and feedback! The lens cleaners were sent out as a promotional item which was sent out. Currently we don't have anymore available to send out. We will be sure to pass along this message to our Marketing Team for you! We're thrilled to hear you were able to enjoy our Virtual Try On and find something what works for you! We're looking forward to hearing from you again soon! - Team Clearly
Thanks so much for your review, Karina! We really appreciate your support! If there's anything we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly
Thanks for the great review Ashley! We love surprising our customers with our speedy services! If there's anything we can assist with, please feel free to reach out! - Team Clearly
Very good
The walk-in retail promotion buy one get one FREE was awesome and we love the sunglasses we purchased
Thank You
Easy to order and fast to receive. I would order again from Clearly.
Thanks so much for your review, Darlene! We really appreciate the rating and feedback. If there's anything we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly
The sunglasses are great, there it just a discoloured area on one lens that doesn't affect vision, and is not noticeable while wearing.
Hi Kim! Thanks for the great review! We're happy to hear that your frames are working out great for you, although we are sorry to hear about the issues experienced. We'll be more than happy to DM you, so we can look into this further! - Team Clearly
I ordered two pairs of glasses, the first pair is nice and I have no problems, but the second pair was too small, so I sent them back.
Hi Matthew! Thanks for the great review! We're sorry to hear that one of your frames didn't quite work out for you! We're glad to hear that our customer service team was ready and able to help process a quick and easy return on your account for those frames! We'd love to help you find another pair that would work better for you, and for this we recommend using our MyFit tool. You can enter in the measurements from frames that fit you best, and have all frames on our site filtered out for you. From there, you can narrow down your search even more by color, shape, material etc. We also have a great Virtual Try On tool which allows you to see how the frames will look like on first before making your final decision! We hope this helps, and we look forward to 'seeing' you again soon! - Team Clearly
Always a pleasure dealing with Clearly, your staff and products are exceptional.
Thanks so much for your review, Jane! We really appreciate the feedback and kind words. If there's anything we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly
Ordered prescription sunglasses and accidentally marked "reading" instead of "distance". Returned easily and new ones were at my door in record time. Super easy transaction, no questions asked. I order a LOT of glasses from clearly and they are absolutely THE best!
Thanks so much for your review, Sophie! We're really proud of our fast shipping (including picking and packing your order in our Vancouver BC warehouse, and offering the fastest 1-2 business day shipping options). So we're so glad to hear you received your order super fast! If there's anything else we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly
Wonderful customer service, fast delivery and excellent products. They even messaged me to let me know that delivery would be a couple of days late.
Thanks so much for your review, Danielle! We really appreciate the feedback, and kind words. If there's anything we can help with, please feel free to reach out. We're happy to help, and we hope to 'see' you again soon! -Team Clearly
My first glasses through Clearly but it won't be the last! Quality product at a great price! Had them about 10 days after the order!
Thanks so much for your review, John! We really appreciate the feedback, and kind words! If there's anything we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
SmartCustomer for Business
Gain trust and grow your business with customer reviews.
Claim your free account
Hi Diana! Thanks for the great review! We're happy to hear that your enjoying the Main + Central frames, although we're sorry that the ear piece is causing some issues. It sounds like the arms of the frames may need some adjusting. We can suggest taking the glasses to a local optical store and having them adjust it for you, or you can try doing it yourself (carefully) at home with these great tips; https://www.clearly.ca/thelook/how-to-adjust-glasses. Let us know how it works out for you! We hope to 'see' you again soon! - Team Clearly