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Clearly has a rating of 2.8 stars from 5,182 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Clearly most frequently mention business days, new pair and tracking number. Clearly ranks 8th among Contact Lenses sites.
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This was the first time I purchased a pair of eyeglasses online. Even though they are just used for anti glare purposes, I found them sturdy and fashionable. I have already recommended the website to my friends, who made their purchases recently too! I found the website informative and the BOGO deal very affordable!
Hi Jacqueline, thanks so much for your review! We really appreciate you sharing your experience and feedback! We know buying glasses online can be tricky and require a leap of faith, so we're so glad to hear your glasses are working out well for you! We'd like to reach out to you directly as well, to confirm all is well. So keep an eye on your email inbox! -Team Clearly
No issues with my orders. Items arrived on time. Tracking email was accurate
Great service. Great quality. I received the product within a few days and it will send you the reminder that when it is ready to be shipped and when you are going to receive it.
Hi Iris, thanks so much for your review! We really appreciate you sharing your experience and feedback! If there's anything we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly
Hi Laura, thanks so much for your review! We really appreciate the feedback, and are so glad you've found value in our competitive pricing and convenient delivery to your front door! If there's anything we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly
Hi Debra, thanks so much for your review! We really appreciate the feedback! If there's anything we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly
I have ordered several times, always great service. Thank you.
Hi Chantal, thanks so much for your review! We really appreciate your feedback and continued support over the years! If there's anything we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly
I ordered a pair of MK glasses, they didn't have the basic lenses so they upgraded my lenses for free for faster delivery, outstanding!
Always quick delivery and good service. I never order contacts anywhere else.
Received my order within the specified delay and the product was exactly as ordered. Good sunglasses.
Hi JC, thanks so much for your review! We really appreciate the feedback. If there's anything we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly
It was a great experience from start to finish. Loved the ability to see myself with the frames on, ordering took minutes and the delivery was quick!
Hi Lisa, thanks so much for your review! We really appreciate the feedback. If there's anything we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly
Wow! Thanks for the great review Sean! We're excited to hear that your enjoying the Clearly Basics frames! It's one of our favorites too! We're looking forward to helping you find that next great pair again real soon! - Team Clearly
Hi Rick, thanks so much for your review! We really appreciate the feedback. We're so glad to hear you're enjoying your new glasses! If there's anything we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly
I used the wrong prescription can l return the glasses and new prescription to be put into them.
Hi Linda, we're sorry to hear that there was an issue with the prescription details on your eyeglasses. We'll be more than happy to help with this! We have a great 14 day (60 day during COVID!) return policy for glasses in their as-new condition. We'll DM you with how to proceed! - Team Clearly
I ordered my glasses on line and the procedure was very simple with clear instruction. I received them within a couple of days. The progressive lenses are perfect for me, I mostly use them to read and while I'm on the computer.
Hi Marc, thanks so much for your review! We really appreciate the feedback. We're so glad to hear you're enjoying your new glasses and seeing clearly. If there's anything we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly
Awesome service!
It is easy to reorder and shop for other products.
Hi Rosalene, thanks so much for your review! We really appreciate the feedback. If there's anything we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly
I was very happy with the quality and the price. They are really nice glasses
Hi Brad, thanks so much for your feedback! We're so glad to hear you're enjoying your new sunglasses! If there's anything we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly
Answer: Hi Dan - what you're seeing is the pre-authorization hold being taken and released so we can actually take the payment upon shipping out. On a regular credit card this is pretty invisible (a pending payment becomes an actual charge), but because the only way to apply a pre-authorized hold of funds on a credit-debit is to have the processor remove them from the bank balance and hold them between your account and Clearly's, it looks more like a charge, refund, charge. In either case, Clearly only receives the funds the one time once the order ships out!
Answer: Oh no! We're truly sorry to hear about this and apologize for the late reply. If the prescription is correct, one more piece of information you want to verify is the PD (Pupillary Distance), as it is not always showing on the prescription. If it is not, and the PD is showing 63mm (or 31.5/31.5) on our receipt, this means the PD by default may have been entered when placing the order. This measurement is important as it allows us to cut and place the lenses in the frame in order for your eyes to focus right at the middle of the lens, to ensure comfortable and perfect vision. If the PD was incorrect, or if you're experiencing eye strain despite a correct PD, please contact our customer service team at 1-866-414-2326, or via chat or email through our website with your order information. We'd love the chance for them to trouble-shoot the issue and help with any adjustment if necessary. - SH
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Hi Morgan, thanks so much for your review! We're so glad to hear your glasses are working out perfectly for you! If there's anything we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly