Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Clearly has a rating of 2.8 stars from 5,182 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Clearly most frequently mention business days, new pair and tracking number. Clearly ranks 8th among Contact Lenses sites.
We monitor reviews for authenticity
Speedy delivery, excellent service! Exactly as the were when I tried them on ‘Virtually'! Thanks Clearly!
Always reliable and arrives fast. Way better experience and deal then I've ever received inside a store.
Hi Cristina, thanks so much for your review! We really appreciate the rating and feedback. If there's anything we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly
Hi Paul, thanks so much for your review! We really appreciate the rating and feedback. If there's anything we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly
I have had a great experience with Clearly, I will definitely recommend them.
Hi Shameka, thanks so much for your review! We really appreciate the rating and feedback. If there's anything we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly
Hi Jen, thanks so much for your review! We really appreciate the rating and feedback. If there's anything else we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly
Glasses shipped out super fast and they look and feel great. Well at first they were too loose so I had to go to a physical clearly store to get them adjusted. But as someone who has worn eyewear for ~20 years this is totally normal and expected
My order was correct and it arrived quicker than expected.
Hi Christine, thanks so much for your review! We really appreciate the rating and feedback. If there's anything we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly
I received my order super quickly, and love the quality! The best contacts I have ever used.
Amazing prices, quick delivery, no middle man. Definitely will continue to order.
Thanks Jessica! We're excited and looking forward to hearing from you again real soon! If there's anything we can assist with in the meantime, please feel free to reach out! - Team Clearly
The sunglasses don't look exactly how they looked on me with the virtual try-on, they are a bit smaller than I would have liked. They also slip off my nose. I've tried to adjust them using the guide provided but they're only slightly better and are still too loose.
Thank you for your review, Mariam. We're sorry to hear that these glasses aren't fitting quite right! It sounds like these frames may be slightly too wide in the nose bridge, causing them to slip off your nose. We want to make sure that you end up with a frame that you will love! We have recently extended our free return policy from 14-days to 60-days, as long as they are in their original condition. Someone from our customer care team will be in contact with you shortly to provide further assistance. - Team Clearly
Quality products, reasonable pricing, quick delivery. I will be ordering again.
Hi Nicole, thanks so much for your review! We really appreciate the feedback. If there's anything we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly
The glasses that I received were just as I had hoped that they would be. Same style as on the website and good fit. Clearly has great value for the price that you pay.
Hi Heather, thanks so much for your review! We really appreciate you sharing your experience and feedback. If there's anything we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly
Fast Delivery As Always! Order arrived ahead of time and complete.
Hi Raymond, thanks so much for your review! We really appreciate the feedback. If there's anything we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly
Ordered and delivered within a week, very quick, very easy. Great quality glasses, very happy.
Hi Derek, thanks so much for your review! We really appreciate such thorough and positive feedback! We know buying glasses online can be a bit overwhelming or tricky, so we're so glad to hear you're pleased with your new glasses. If there's anything we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly
Very helpful and dealt with issues with an prescription problem. Great glasses.
Hi Filipe, thanks so much for your review! We're glad to hear we were able to help and get your sunglasses to you perfectly. If there's anything we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly
Hi Carol, thanks so much for your review! We really appreciate the feedback. If there's anything we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly
I have received my order in a very short time. The product is meeting my expectations. I will definetely recommend clearly to my family and my freinds.
Hi Samy! Thanks so much for the great review! We're excited to hear that your enjoying the Joseph Marc frames, and we're definitely looking forward to helping you find that next great pair real soon! If there's anything we can assist with, please feel free to reach out! - Team Clearly
Hi Erica, thanks so much for your review! We're super proud of our fast shipping (including picking and packing your order in our Vancouver BC warehouse, and offering the fastest 1-2 business day shipping options), so we're really glad to hear you received your order quickly! If there's anything we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly
I love ordering my contacts online from Clearly. Cheaper than ordering from my optometrist and they arrive very quickly!
Hi Layna, thanks so much for your review! We're so glad to hear you've found value in our super competitive pricing, fast shipping, and convenient delivery to your front door! If there's anything we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly
Answer: Hi Dan - what you're seeing is the pre-authorization hold being taken and released so we can actually take the payment upon shipping out. On a regular credit card this is pretty invisible (a pending payment becomes an actual charge), but because the only way to apply a pre-authorized hold of funds on a credit-debit is to have the processor remove them from the bank balance and hold them between your account and Clearly's, it looks more like a charge, refund, charge. In either case, Clearly only receives the funds the one time once the order ships out!
Answer: Oh no! We're truly sorry to hear about this and apologize for the late reply. If the prescription is correct, one more piece of information you want to verify is the PD (Pupillary Distance), as it is not always showing on the prescription. If it is not, and the PD is showing 63mm (or 31.5/31.5) on our receipt, this means the PD by default may have been entered when placing the order. This measurement is important as it allows us to cut and place the lenses in the frame in order for your eyes to focus right at the middle of the lens, to ensure comfortable and perfect vision. If the PD was incorrect, or if you're experiencing eye strain despite a correct PD, please contact our customer service team at 1-866-414-2326, or via chat or email through our website with your order information. We'd love the chance for them to trouble-shoot the issue and help with any adjustment if necessary. - SH
Gain trust and grow your business with customer reviews.
Claim your free account
Gain trust and grow your business with customer reviews.
Claim your free account
Hi Honda, thanks so much for your review! We really appreciate the rating and feedback. If your glasses are fitting a bit big, we recommend taking them in to your local optical shop for a quick adjustment. Or you can safely adjust them at home with this blog article: https://www.clearly.ca/thelook/how-to-adjust-glasses/
If there's anything else we can help with, please feel free to reach out! We hope to 'see' you again soon! -Team Clearly