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Clearly

2.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Clearly Reviews Summary

Clearly has a rating of 2.8 stars from 5,182 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Clearly most frequently mention business days, new pair and tracking number. Clearly ranks 8th among Contact Lenses sites.

service
234
value
235
shipping
239
returns
101
quality
232

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Canada
1 review
1 helpful vote
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Love the style
September 1, 2020

I like the style and look of it. Its just a bit bigger in size.

Date of experience: August 31, 2020
Jane S. — Clearly Rep
over a year old

Hi Honda, thanks so much for your review! We really appreciate the rating and feedback. If your glasses are fitting a bit big, we recommend taking them in to your local optical shop for a quick adjustment. Or you can safely adjust them at home with this blog article: https://www.clearly.ca/thelook/how-to-adjust-glasses/
If there's anything else we can help with, please feel free to reach out! We hope to 'see' you again soon! -Team Clearly

Canada
1 review
0 helpful votes
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Excellent!
September 1, 2020

Speedy delivery, excellent service! Exactly as the were when I tried them on ‘Virtually'! Thanks Clearly!

Date of experience: August 31, 2020
Canada
1 review
1 helpful vote
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Always fast shipping
August 31, 2020

Always reliable and arrives fast. Way better experience and deal then I've ever received inside a store.

Date of experience: August 31, 2020
Jane S. — Clearly Rep
over a year old

Hi Cristina, thanks so much for your review! We really appreciate the rating and feedback. If there's anything we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly

Canada
1 review
1 helpful vote
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Great contacts
August 31, 2020

Fast and reliable! Great price for the brands they have!

Date of experience: August 31, 2020
Jane S. — Clearly Rep
over a year old

Hi Paul, thanks so much for your review! We really appreciate the rating and feedback. If there's anything we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly

Canada
1 review
1 helpful vote
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Experience
August 31, 2020

I have had a great experience with Clearly, I will definitely recommend them.

Date of experience: August 31, 2020
Jane S. — Clearly Rep
over a year old

Hi Shameka, thanks so much for your review! We really appreciate the rating and feedback. If there's anything we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly

Canada
1 review
1 helpful vote
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Great fast service
August 31, 2020

No issues prompt service
Easy ordering fast delivery

Date of experience: August 31, 2020
Jane S. — Clearly Rep
over a year old

Hi Jen, thanks so much for your review! We really appreciate the rating and feedback. If there's anything else we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly

Canada
1 review
0 helpful votes
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Faster than expect and awesome
August 31, 2020

Glasses shipped out super fast and they look and feel great. Well at first they were too loose so I had to go to a physical clearly store to get them adjusted. But as someone who has worn eyewear for ~20 years this is totally normal and expected

Date of experience: August 31, 2020
Canada
1 review
1 helpful vote
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Arrived quickly
August 31, 2020

My order was correct and it arrived quicker than expected.

Date of experience: August 31, 2020
Jane S. — Clearly Rep
over a year old

Hi Christine, thanks so much for your review! We really appreciate the rating and feedback. If there's anything we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly

Canada
1 review
0 helpful votes
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Easy, fast, efficient!
August 31, 2020

I received my order super quickly, and love the quality! The best contacts I have ever used.

Date of experience: August 31, 2020
Canada
1 review
1 helpful vote
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Best contacts
August 31, 2020

Amazing prices, quick delivery, no middle man. Definitely will continue to order.

Date of experience: August 31, 2020
Angela C. — Clearly Rep
over a year old

Thanks Jessica! We're excited and looking forward to hearing from you again real soon! If there's anything we can assist with in the meantime, please feel free to reach out! - Team Clearly

Canada
1 review
0 helpful votes
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I like it but it doesn't fit
August 31, 2020

The sunglasses don't look exactly how they looked on me with the virtual try-on, they are a bit smaller than I would have liked. They also slip off my nose. I've tried to adjust them using the guide provided but they're only slightly better and are still too loose.

Clearly attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 31, 2020
Isabella D. — Clearly Rep
over a year old

Thank you for your review, Mariam. We're sorry to hear that these glasses aren't fitting quite right! It sounds like these frames may be slightly too wide in the nose bridge, causing them to slip off your nose. We want to make sure that you end up with a frame that you will love! We have recently extended our free return policy from 14-days to 60-days, as long as they are in their original condition. Someone from our customer care team will be in contact with you shortly to provide further assistance. - Team Clearly

Canada
1 review
1 helpful vote
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Great and quick service
August 31, 2020

Quality products, reasonable pricing, quick delivery. I will be ordering again.

Date of experience: August 31, 2020
Jane S. — Clearly Rep
over a year old

Hi Nicole, thanks so much for your review! We really appreciate the feedback. If there's anything we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly

Canada
1 review
1 helpful vote
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Exactly as Expected
August 31, 2020

The glasses that I received were just as I had hoped that they would be. Same style as on the website and good fit. Clearly has great value for the price that you pay.

Date of experience: August 31, 2020
Jane S. — Clearly Rep
over a year old

Hi Heather, thanks so much for your review! We really appreciate you sharing your experience and feedback. If there's anything we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly

Canada
1 review
1 helpful vote
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Fast Delivery!
August 31, 2020

Fast Delivery As Always! Order arrived ahead of time and complete.

Date of experience: August 31, 2020
Jane S. — Clearly Rep
over a year old

Hi Raymond, thanks so much for your review! We really appreciate the feedback. If there's anything we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly

Canada
1 review
1 helpful vote
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Glasses
August 31, 2020

Ordered and delivered within a week, very quick, very easy. Great quality glasses, very happy.

Date of experience: August 31, 2020
Jane S. — Clearly Rep
over a year old

Hi Derek, thanks so much for your review! We really appreciate such thorough and positive feedback! We know buying glasses online can be a bit overwhelming or tricky, so we're so glad to hear you're pleased with your new glasses. If there's anything we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly

Canada
1 review
1 helpful vote
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Fantastic
August 31, 2020

Very helpful and dealt with issues with an prescription problem. Great glasses.

Date of experience: August 31, 2020
Jane S. — Clearly Rep
over a year old

Hi Filipe, thanks so much for your review! We're glad to hear we were able to help and get your sunglasses to you perfectly. If there's anything we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly

Canada
1 review
1 helpful vote
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Contacts
August 31, 2020

Quick, easy and here before you can blink! Great company

Date of experience: August 31, 2020
Jane S. — Clearly Rep
over a year old

Hi Carol, thanks so much for your review! We really appreciate the feedback. If there's anything we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly

Canada
1 review
1 helpful vote
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. Very ygood experience
August 31, 2020

I have received my order in a very short time. The product is meeting my expectations. I will definetely recommend clearly to my family and my freinds.

Date of experience: August 31, 2020
Angela C. — Clearly Rep
over a year old

Hi Samy! Thanks so much for the great review! We're excited to hear that your enjoying the Joseph Marc frames, and we're definitely looking forward to helping you find that next great pair real soon! If there's anything we can assist with, please feel free to reach out! - Team Clearly

Canada
1 review
1 helpful vote
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Excellent!
August 31, 2020

Great service, ships quickly. Received my contacts in a timely manner.

Date of experience: August 31, 2020
Jane S. — Clearly Rep
over a year old

Hi Erica, thanks so much for your review! We're super proud of our fast shipping (including picking and packing your order in our Vancouver BC warehouse, and offering the fastest 1-2 business day shipping options), so we're really glad to hear you received your order quickly! If there's anything we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly

Canada
1 review
1 helpful vote
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Very quick delivery!
August 31, 2020

I love ordering my contacts online from Clearly. Cheaper than ordering from my optometrist and they arrive very quickly!

Date of experience: August 31, 2020
Jane S. — Clearly Rep
over a year old

Hi Layna, thanks so much for your review! We're so glad to hear you've found value in our super competitive pricing, fast shipping, and convenient delivery to your front door! If there's anything we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly