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Clearly

2.8

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Clearly Reviews Summary

Clearly has a rating of 2.8 stars from 5,182 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Clearly most frequently mention business days, new pair and tracking number. Clearly ranks 8th among Contact Lenses sites.

service
234
value
235
shipping
239
returns
101
quality
232

We monitor reviews for authenticity

Canada
1 review
0 helpful votes
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First order
October 3, 2020

From choosing a frame to ordering tor receiving my order it was a seamless process.

Date of experience: October 3, 2020
Canada
2 reviews
0 helpful votes
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Great glasses
October 3, 2020

I love my new glasses; very comfy, great price, quick shipping.

Date of experience: October 3, 2020
Canada
2 reviews
0 helpful votes
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BEAUTIFUL!
October 3, 2020

Everyone is noticing my new glasses and love them! Of course, I love them too and am happy to tell them where I got them.

Date of experience: October 3, 2020
Jane S. — Clearly Rep
over a year old

Hi Francis, thanks so much for your review! We're so glad to hear you're pleased with your new glasses, and we hope to 'see' you again soon! -Team Clearly

Canada
1 review
1 helpful vote
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Disappointed
November 2, 2020

I love the glasses I ordered with Clearly, but they arrived with the arms fairly stretched out! Within two days, I couldn't keep my glasses up on my face, they constantly slide down. I've ordered with Clearly many times before, and know which frames to buy for my nose shape (I have a strong bridge that typically supports my glasses very well), so I was very disappointed that these beautiful glasses are so uncomfortable to wear because they simply won't stay put.

Date of experience: October 2, 2020
Canada
1 review
0 helpful votes
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Great customer satisfaction
October 2, 2020

Prescription sunglasses, contacts and drops all delivered on time and were great. Very happy

Date of experience: October 2, 2020
Canada
1 review
0 helpful votes
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Great
October 2, 2020

It was good a very good experience. Fast and reliable

Date of experience: October 2, 2020
Canada
1 review
0 helpful votes
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Great sunnies
October 2, 2020

I ordered sunglasses and they are perfect. Very easy to order, trying on glasses virtually is great. My order arrived a little sooner than expected. Zero complaints!

Date of experience: October 2, 2020
Jane S. — Clearly Rep
over a year old

Thanks so much for your review, Ricci! We're so glad to hear you're pleased with your new sunglasses, and we hope to 'see' you again soon! -Team Clearly

Canada
1 review
0 helpful votes
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Just plain easy and awesome
October 1, 2020

Clearly has never let me down and when I have had issues over the years with fit or style my glasses I've order, they resolve the issues right away.

Order with confidence!

Date of experience: October 1, 2020
Jane S. — Clearly Rep
over a year old

Hi Brad, thanks so much for your review! We really appreciate the feedback--and more importantly, your continued support over the years since 2009! We hope to 'see' you again soon! -Team Clearly

Pennsylvania
1 review
0 helpful votes
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Excellent service again!
October 1, 2020

I ordered my refill of contact and it process, shipped and delivered very promptly, exactly as it always is! Love Clearly!

Date of experience: October 1, 2020
Jane S. — Clearly Rep
over a year old

Thanks so much for your review, Liana! We really appreciate the feedback, and more importantly your continued support! We hope to 'see' you again soon! -Team Clearly

Canada
1 review
0 helpful votes
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I love Clearly.ca
October 1, 2020

Easy to use website. Fast delivery! Reliable!
I am so happy I discovered your website!

Date of experience: October 1, 2020
Canada
1 review
0 helpful votes
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Good deal?
October 1, 2020

I think the prices are good... hard to comparison shop.
I did find the business of measuring and getting the right size a little funky... you should improve that process.

Date of experience: October 1, 2020
Canada
1 review
0 helpful votes
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Excellent
October 1, 2020

Clear communication and timely delivery from placing order and even after order received.

Date of experience: October 1, 2020
Jane S. — Clearly Rep
over a year old

Hi Darryl, thanks so much for your review! We really appreciate the feedback, and we hope to 'see' you again soon! -Team Clearly

Canada
1 review
0 helpful votes
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Great!
October 1, 2020

Contacts came quickly and worked perfectly, very happy with my purchase!

Date of experience: October 1, 2020
Jane S. — Clearly Rep
over a year old

Hi Ethan, thanks so much for your review! We really appreciate the feedback, and we hope to 'see' you again soon! -Team Clearly

Canada
1 review
0 helpful votes
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Glasses
October 1, 2020

Quick and decent quality. I love the frames and they were so inexpensive.

Date of experience: October 1, 2020
Jane S. — Clearly Rep
over a year old

Thanks so much for your review, Tara! We really appreciate the feedback, and we hope to 'see' you again soon! -Team Clearly

Canada
1 review
0 helpful votes
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These are my daughter and myself second pair each. We love them.

Date of experience: October 1, 2020
Jane S. — Clearly Rep
over a year old

Hi Kelly, thanks so much for your review! We really appreciate the feedback, and we're so glad to hear you both love your glasses! We hope to 'see' you again soon! -Team Clearly

Canada
1 review
0 helpful votes
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Great experience overall
October 1, 2020

Service from start to finish was friendly. Easy to use online chat and beautiful styles to choose from!

Date of experience: October 1, 2020
Canada
1 review
0 helpful votes
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Great Service!
October 1, 2020

I recently had a slight order mix-up but clearly cleared it up without any issues (pun not intended) They worked to get the correct order to me right away in which I was very grateful

Date of experience: October 1, 2020
Jane S. — Clearly Rep
over a year old

Hi Edgar, thanks so much for your review. We really appreciate you sharing your experience and feedback, and also, your patience while we worked to make it right for you. If there's anything we can help with, please feel free to reach out! We hope to 'see' you again soon! (Pun intended!) -Team Clearly

Canada
1 review
0 helpful votes
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Awesome
October 1, 2020

Great company to deal with, my online orders always arrive fast and on time

Date of experience: October 1, 2020
Jane S. — Clearly Rep
over a year old

Hi Denise, thanks so much for your review! We really appreciate the feedback, and we hope to 'see' you again soon! -Team Clearly

Canada
1 review
0 helpful votes
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Prompt service
October 1, 2020

I have had only good experiences with Clearly. I have been ordering with them for about 2 years or so.

Date of experience: September 30, 2020
Jane S. — Clearly Rep
over a year old

Thanks so much for your review! We really appreciate the feedback, and your continued support over the years! We hope to 'see' you again soon! -Team Clearly

Canada
1 review
0 helpful votes
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Great Service
October 1, 2020

It was easy to find a pair of glasses and order them. And they came quickly.

Date of experience: September 30, 2020
Jane S. — Clearly Rep
over a year old

Hi Janet, thanks so much for your review! We're proud of the great value and super convenience we can offer for your eyewear, so we really appreciate this feedback! We hope to 'see' you again soon! -Team Clearly