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Clearly has a rating of 2.8 stars from 5,182 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Clearly most frequently mention business days, new pair and tracking number. Clearly ranks 8th among Contact Lenses sites.
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From choosing a frame to ordering tor receiving my order it was a seamless process.
Everyone is noticing my new glasses and love them! Of course, I love them too and am happy to tell them where I got them.
I love the glasses I ordered with Clearly, but they arrived with the arms fairly stretched out! Within two days, I couldn't keep my glasses up on my face, they constantly slide down. I've ordered with Clearly many times before, and know which frames to buy for my nose shape (I have a strong bridge that typically supports my glasses very well), so I was very disappointed that these beautiful glasses are so uncomfortable to wear because they simply won't stay put.
Prescription sunglasses, contacts and drops all delivered on time and were great. Very happy
I ordered sunglasses and they are perfect. Very easy to order, trying on glasses virtually is great. My order arrived a little sooner than expected. Zero complaints!
Thanks so much for your review, Ricci! We're so glad to hear you're pleased with your new sunglasses, and we hope to 'see' you again soon! -Team Clearly
Clearly has never let me down and when I have had issues over the years with fit or style my glasses I've order, they resolve the issues right away.
Order with confidence!
Hi Brad, thanks so much for your review! We really appreciate the feedback--and more importantly, your continued support over the years since 2009! We hope to 'see' you again soon! -Team Clearly
I ordered my refill of contact and it process, shipped and delivered very promptly, exactly as it always is! Love Clearly!
Thanks so much for your review, Liana! We really appreciate the feedback, and more importantly your continued support! We hope to 'see' you again soon! -Team Clearly
Easy to use website. Fast delivery! Reliable!
I am so happy I discovered your website!
I think the prices are good... hard to comparison shop.
I did find the business of measuring and getting the right size a little funky... you should improve that process.
Clear communication and timely delivery from placing order and even after order received.
Hi Darryl, thanks so much for your review! We really appreciate the feedback, and we hope to 'see' you again soon! -Team Clearly
Hi Ethan, thanks so much for your review! We really appreciate the feedback, and we hope to 'see' you again soon! -Team Clearly
Thanks so much for your review, Tara! We really appreciate the feedback, and we hope to 'see' you again soon! -Team Clearly
These are my daughter and myself second pair each. We love them.
Hi Kelly, thanks so much for your review! We really appreciate the feedback, and we're so glad to hear you both love your glasses! We hope to 'see' you again soon! -Team Clearly
Service from start to finish was friendly. Easy to use online chat and beautiful styles to choose from!
I recently had a slight order mix-up but clearly cleared it up without any issues (pun not intended) They worked to get the correct order to me right away in which I was very grateful
Hi Edgar, thanks so much for your review. We really appreciate you sharing your experience and feedback, and also, your patience while we worked to make it right for you. If there's anything we can help with, please feel free to reach out! We hope to 'see' you again soon! (Pun intended!) -Team Clearly
Hi Denise, thanks so much for your review! We really appreciate the feedback, and we hope to 'see' you again soon! -Team Clearly
I have had only good experiences with Clearly. I have been ordering with them for about 2 years or so.
Thanks so much for your review! We really appreciate the feedback, and your continued support over the years! We hope to 'see' you again soon! -Team Clearly
It was easy to find a pair of glasses and order them. And they came quickly.
Hi Janet, thanks so much for your review! We're proud of the great value and super convenience we can offer for your eyewear, so we really appreciate this feedback! We hope to 'see' you again soon! -Team Clearly
Answer: Hi Dan - what you're seeing is the pre-authorization hold being taken and released so we can actually take the payment upon shipping out. On a regular credit card this is pretty invisible (a pending payment becomes an actual charge), but because the only way to apply a pre-authorized hold of funds on a credit-debit is to have the processor remove them from the bank balance and hold them between your account and Clearly's, it looks more like a charge, refund, charge. In either case, Clearly only receives the funds the one time once the order ships out!
Answer: Oh no! We're truly sorry to hear about this and apologize for the late reply. If the prescription is correct, one more piece of information you want to verify is the PD (Pupillary Distance), as it is not always showing on the prescription. If it is not, and the PD is showing 63mm (or 31.5/31.5) on our receipt, this means the PD by default may have been entered when placing the order. This measurement is important as it allows us to cut and place the lenses in the frame in order for your eyes to focus right at the middle of the lens, to ensure comfortable and perfect vision. If the PD was incorrect, or if you're experiencing eye strain despite a correct PD, please contact our customer service team at 1-866-414-2326, or via chat or email through our website with your order information. We'd love the chance for them to trouble-shoot the issue and help with any adjustment if necessary. - SH
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Hi Francis, thanks so much for your review! We're so glad to hear you're pleased with your new glasses, and we hope to 'see' you again soon! -Team Clearly