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Clearly Reviews Summary
Clearly has a rating of 2.8 stars from 5,182 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Clearly most frequently mention business days, new pair and tracking number. Clearly ranks 8th among Contact Lenses sites.
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I've never had a problem in the past but this last order came incomplete however when I called they fixed it right away.
Quick and efficient service. Easy to order and delivered within 2 days.
Thanks so much for your review, Jenelle! We're proud of the great value and super convenience we can offer for eyewear experience, so we really appreciate this feedback! We hope to 'see' you again soon! -Team Clearly
I had to return two pairs of glasses way after the allowed time period because the Optometrist had made a mistake. There was no hesitation in refunding my money. I ordered two replacement pairs!
Good. I ordered 2 pairs of glasses however the specifications of glasses when trying on were slightly off. But they fit good nonetheless
Hi Sarah! Thanks for your review and feedback on the 'Clearly Basics' frames. We want you to love these frames, so we're happy to provide you with some options which can help with the fitting. We'll be DM'ing you shortly, so keep an eye on your inbox! - Team Clearly
I ordered from home in Winnipeg. Delivery was estimated 10 days. Was on my way to Kelowna so had the glasses shipped to Kelowna. Whan I arrived, several days later, The glasses were waiting
Thanks
Thanks for your review and feedback Ross! We truly appreciate it! We're thrilled to hear that your 'Clearly Basics' frames arrived safely and were waiting for you! We love surprising our customers with our speedy services! We'd love to hit 5 stars across the board, so if you have any quality concerns about your product, please let us know! We want you to love the products you receive from us, so we're happy to make things right for you! If there's anything else we can help with, please feel free to reach out! We look forward to 'seeing' you again soon! - Team Clearly
Although I had to wait an extra month to get my contacts in, overall happy with price I paid for them
Thank you for your review Aaron! We appreciate you sharing your experience with us, and your feedback. We really appreciate your patience with us while we adjusted to new health and safety standards and service disruptions from our suppliers, due to the outbreak of COVID-19. We're glad to hear that your order was received successfully and safely! If there's anything else we can help with, please don't hesitate to reach out! -Team Clearly
Hi Kim, thanks so much for your review! We really appreciate the feedback, and we hope to 'see' you again soon! -Team Clearly
Hi Keel, thank you for your review! We're glad to hear you're pleased with your new glasses, and we hope to 'see' you again soon! -Team Clearly
Hi Mike, thanks so much for your review! We really appreciate the rating and feedback, and we hope to 'see' you again soon! -Team Clearly
I completely messed up my prescription as this was my first ever order. Amazingly no fuss no bother! Got a brand new order 7 days later! Thank you and I love my glasses
Received my glasses quickly and couldn't be happier about them. Price was great and quality is fantastic!
Hi Nadia, thanks so much for your review! We're so glad to hear you're pleased with your new glasses, and we hope to 'see' you again soon! -Team Clearly
All aroung good service and product but as a returning customer it is unfair that there is a better "new customer"discount, like I am being punished for returning...
Hi Perry! Thanks so much for the review and feedback. We really appreciate your continued support for us, as well as your multiple orders over the years! We've had a loyalty program in the past, but have since discontinued it, while we reevaluate and organize an even better program for customers like you! In the meantime, we recommend checking www.clearly.ca/coupon-codes to ensure you're using the best code for your order! We'll be sure to pass along your feedback! If there's anything else we can help with, please feel free to reach out. We're looking forward to 'seeing' you again soon! -Team Clearly
The eyeglasses are great and are a good fit. The sunglasses are fine too but the arms are so straight they keep sliding down my nose, it would be better if they were bent a little bit to fit behind my ears.
Good Day Martha! Thanks so much for your review. We appreciate the positive and thoughtful feedback! It's great to hear that your eyeglasses are fitting and working out great for you! It sounds like an adjustment may help your sunglasses fit you a bit better. We have a blog article regarding how to safely do this at home (https://www.clearly.ca/thelook/how-to-adjust-glasses/). Alternatively, we can suggest contacting your local optical shop, as they may be able to also help adjust your frames for you. We do recommend calling them first before making the trip due to new COVID guidelines and policies. If there's anything else we can help with, please feel free to reach out to us! We're 'looking' forward to 'seeing' you again soon! -Team Clearly
Order was correct and received in a timely manner, even though product was on backorder. Communication was provided immediately for backorder notification and then when shipping took place.
Hi Tammy, thanks so much for your review! We understand that the eyewear we provide is a critical part of our customers' everyday lives, so we know that communication is especially important for unanticipated delays. We really appreciate you sharing your experience, and feedback! We hope to 'see' you again soon! -Team Clearly
When I first got my glasses they kept sliding down my nose. I went to the Robson Street store and the store manager adjusted the arms of the glasses and now I have a perfect fit.
Hi Andrew, thanks so much for your review! We really appreciate the feedback, and will be sure to pass the kind words on to the retail team. We hope to 'see' you again soon! -Team Clearly
Great glasses for the price. They came fairly quick as well. Very pleased
After several years using clearly.ca I only have good things to say about their product, their prices and their service.
Hi Pamela, thanks so much for your review! We really appreciate the feedback, and more importantly your continued support over the years since 2015! We hope to 'see' you again soon! -Team Clearly
Thanks for the great review and recommendations Julie! We truly appreciate it, and look forward to helping you find that next great style real soon! If there's anything we can assist with, please don't hesitate to reach out to us! - Team Clearly
My lenses were delivered in less than a week, and they included a new pretty lense box too.
Hi Kitty, thanks so much for your review! We really appreciate the feedback, and we hope to 'see' you again soon! -Team Clearly
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Good Day Brittany! Thank you for your review. We appreciate you taking the time to provide us with this, as well as your feedback. We're happy to see that our awesome customer service team was able to quickly and easily have this issue rectified for you. If there's anything further we can assist with, please don't hesitate to reach out! We look forward to 'seeing' you again real soon! - Team Clearly