Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Clearly has a rating of 2.8 stars from 5,182 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Clearly most frequently mention business days, new pair and tracking number. Clearly ranks 8th among Contact Lenses sites.
We monitor reviews for authenticity
Glasses are exactly as expected, good fit and most importantly work perfectly.
Arrived in less than two weeks. As ordered and described. I recommend Clearly to everyone.
Thanks so much for your review, Cary! We really appreciate the feedback, and more importantly your continued support over the years since 2016! We hope to 'see' you again soon! -Team Clearly
I'm very pleased with clearly and the way you handle things, very good pricing and will definitely be back for more!
The best way to order contacts. They are perfect! I definitely will be getting my contacts from here every time.
Thanks so much for your review, Jocelyn! We're proud of the great value and super convenience we can offer for your eyewear experience, so we really appreciate this feedback! We hope to 'see' you again soon! -Team Clearly
Arrived quickly and the glasses fit great, i love the process of online shopping at clearly.
Hi Nicole, thanks so much for your review! We really appreciate the feedback, and we hope to 'see' you again soon! -Team Clearly
I was very happy with earlier than expected delivery.
Easy, quality, quick filler filler filler filler filler filler filler filler filler filler filler filler filler filler filler filler filler filler filler filler filler filler filler filler filler filler filler filler filler filler filler filler filler filler
Hi Tammy, thanks so much for your review! We really appreciate the rating and feedback, and we hope to 'see' you again soon! -Team Clearly
Easy to order, excellent quality, accurate as per prescription and easy refunds
Hi Zubair, thanks so much for your review! We really appreciate the rating, and such thorough feedback! We hope to 'see' you again soon! -Team Clearly
Every pair of glasses we have received from Clearly have been flawless and every experience with clearly has been a positive one.
Hi Chris, thanks so much for your review! We really appreciate the feedback, and more importantly your continued support over the years since 2011! We hope to 'see' you again soon! -Team Clearly
This was the best experience I've had ordering glasses. The whole process is quick, easy and you don't even have to leave the house. The delivery is fast, product quality is great.
I would highly recommend ordering through Clearly.ca and will order again.
Hi Olga, thanks so much for your review! We really appreciate you sharing your experience, and feedback! We hope to 'see' you again soon! -Team Clearly
Great glasses. Can't beat the price and the lenses and frames are good quality.
Hi Rachelle, thanks so much for your review! We aim to offer great value and super convenience for your eyewear experience, so we really appreciate this feedback! We hope to 'see' you again soon! -Team Clearly
Received my product within a week. Love my new prescription sunglasses and they look amazing on. Best value for money I have found with great customer service
I ordered glasses. They were cute and cheap cheap cheap! I was actually expecting I wouldn't be able to see out of them for some reason, but I can! I haven't gone to a place to have them fitted yet, so they have slipped off my face a few times, but they've not broken! That's probably luck. Maybe a lil craftsman ship. Maybe I shouldn't have said that. Some goon might write a poor review if he sees this and say, "I bought these because of the review that says they're unbreakable." Silly little billy.
Easy fun to try on-Just think my progressive portion would have been suitable in a different frame - hard to know that
Ordering from Cleary is always a great experience. I love how it stores my prescription and makes it easier when I want to reorder my contacts or pick out a new pair of glasses.
Great and fast service. Site was pretty straight forward.
Hi Samantha, thanks so much for your review! We really appreciate the feedback, and we hope to 'see' you again soon! -Team Clearly
My package was delivery very fast, even with the pandemic situation. It was at my home like two data later and with no error
Thanks so much for your review, Jade! We're proud of the great value and super convenience we can offer for your eyewear experience, so we really appreciate this feedback! We hope to 'see' you again soon! -Team Clearly
Thanks so much for your review, Jess! We're proud of the great value and super convenience we can offer for eyewear experience, so we really appreciate this feedback! We hope to 'see' you again soon! -Team Clearly
I've always had a good experience with clearly, everything arrives quickly with no issues. I've always been happy with what I've received.
I don't like deceptive emails that tell me to 'click here' to confirm that I received my orders when you're really trying to get me to review. If the email had asked me for a review, I might have considered leaving a positive one. But don't pretend it's a delivery confirmation when it's a request for a review. So the glasses were fine, but deceptive emails and marketing practices have soured the whole experience.
Thanks for taking the time to leave us a review, Darren. We want to ensure that you have had a great experience shopping with us! If we've fallen short, we want to be able to turn things around and offer support! We really appreciate your feedback and will make sure to share this with our team. - Team Clearly
Answer: Hi Dan - what you're seeing is the pre-authorization hold being taken and released so we can actually take the payment upon shipping out. On a regular credit card this is pretty invisible (a pending payment becomes an actual charge), but because the only way to apply a pre-authorized hold of funds on a credit-debit is to have the processor remove them from the bank balance and hold them between your account and Clearly's, it looks more like a charge, refund, charge. In either case, Clearly only receives the funds the one time once the order ships out!
Answer: Oh no! We're truly sorry to hear about this and apologize for the late reply. If the prescription is correct, one more piece of information you want to verify is the PD (Pupillary Distance), as it is not always showing on the prescription. If it is not, and the PD is showing 63mm (or 31.5/31.5) on our receipt, this means the PD by default may have been entered when placing the order. This measurement is important as it allows us to cut and place the lenses in the frame in order for your eyes to focus right at the middle of the lens, to ensure comfortable and perfect vision. If the PD was incorrect, or if you're experiencing eye strain despite a correct PD, please contact our customer service team at 1-866-414-2326, or via chat or email through our website with your order information. We'd love the chance for them to trouble-shoot the issue and help with any adjustment if necessary. - SH
Gain trust and grow your business with customer reviews.
Claim your free account
Gain trust and grow your business with customer reviews.
Claim your free account
Hi Jim, thanks so much for your review! We're glad to hear you're pleased with your new glasses, and we hope to 'see' you again soon! -Team Clearly