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Clearly Reviews Summary
Clearly has a rating of 2.8 stars from 5,182 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Clearly most frequently mention business days, new pair and tracking number. Clearly ranks 8th among Contact Lenses sites.
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As always, Clearly.ca provides fast and reliable service. I recommend them to all my friends and family!
Hi Amanda, thanks so much for your review! We really appreciate the feedback, and more importantly--your continued and enthusiastic support over the years since 2018! We hope to 'see' you again soon! -Team Clearly
Hi Renee, thank you for your review! We're proud of the great value and super convenience we can offer for your eyewear experience, so we really appreciate this feedback! We hope to 'see' you again soon! -Team Clearly
Where are the cases? Three pairs no cases no I have to spend $50 plus to get them. You changed the product offering on me, I am not happy
And what a waste of paper at least give me the option to order eye glass cases like some retailers do
Hi Marc, thank you for your review and feedback, we truly appreciate it! Your glasses should have arrived in a cloth pouch, then in a hard cardboard case. At this time, we're confident this is enough protection while the glasses are on their way to you. We really appreciate your feedback--and your continued support for our company, and we hope to offer hard cases on our website again soon! Please feel free to check back. In the meantime, keep an eye on your inbox for a DM from us! - Team Clearly
Glasses were delivered as specified. Returned one pair with no problems. Easy process.
Hi Michele, thank you for your review! We know buying glasses online can require a bit of a leap of faith! We aim to make it easier by having Size filters on the main Glasses page to help you find the perfect fit, Virtual Try On to help you find the perfect style--and ultimately, a super-easy return policy if it just doesn't work out. We really appreciate this feedback, and we hope to 'see' you again soon! -Team Clearly
Everything arrived within a few days and they expire in a few years which is good
Thanks so much for your review, Melon! We really appreciate the feedback, and we hope to 'see' you again soon! -Team Clearly
I made a mistake with my order. They corrected it quickly and new pair sent quickly. Love them
Hi Debbie, thanks so much for your review! We're so glad to hear you're enjoying your new glasses, and we hope to 'see' you again soon! -Team Clearly
Glasses showed up promptly and have been on my face ever since.
Hi John, thanks so much for your review! We're so glad to hear you're enjoying your new glasses, and we hope to 'see' you again soon! -Team Clearly
Pricing was competitive but I find eyeglasses to be overpriced in general. I'm not big on the progressive lenses; in order to read with them, you have to be looking down your nose, and any deviation left or right creates blur. They're transition lenses, too, and great for driving.
Received my glasses a few weeks after ordering, was told it would be delayed due to COVID19 processing times. I also made a mistake on my prescription but customer service was able to fix it before the glasses went out.
Hi Kelly, thank you for your review! We really appreciate the rating and feedback, but also your patience with us while we navigated changes due to the outbreak of COVID-19. We were all adjusting to the new health and safety measures, and catching up on service disruptions from our suppliers. We're glad to hear that our awesome customer service team was able to help rectify any issues you had with your order quickly and easily! We hope to 'see' you again in the future! If there's anything else we can help with, please feel free to reach out! -Team Clearly
I ordered a pair of regular glasses and they are just right. The option to virtually try them on like a snapchat filter was a great feature and the real deal stayed true to what they looked like on the filter. I will likely order more from clearly in the future.
Hi Grace, thanks so much for your review! We really appreciate you sharing your experience, and such thorough feedback! We're glad to hear you're pleased with your new glasses, and we hope to 'see' you again soon! -Team Clearly
Hi Imane, thanks so much for your review! We really appreciate the feedback, and we hope to 'see' you again soon! -Team Clearly
The first pair I ordered were wrong in many ways (including my selection) but with Mo's expert help the second pair were great - they are difficult progressives. And less tha a third of what i have paid in the past.
Thanks so much for your review! We really appreciate the feedback, and we'll be sure to pass the kind words on to the retail team. We're glad to hear you're pleased with your new glasses, and we hope to 'see' you again soon! -Team Clearly
Second attempt (returned the last pair). I followed the instructions provided over the phone on how to order to suit my prescription and still can't use glasses.
The glasses were wonderful! They fit perfectly! Excellent service! I am very impressed!
Hi Josyanne, thanks so much for your review! We're glad to hear you're pleased with your new glasses, and we hope to 'see' you again soon! -Team Clearly
I love the ease of ordering my contacts every time I need them. Also, Clearly has the best prices.
Hi Taylor, thanks so much for your review! We're proud of the great value and super convenience we can offer for your eyewear experience, so we really appreciate this feedback! We hope to 'see' you again soon! -Team Clearly
First time user, very pleased, no hassles, easy to use the site. Will use Clearly again.
Thanks so much for your review! We really appreciate the feedback, and we hope to 'see' you again soon! -Team Clearly
Quick and Easy - Super fast delivery, am really pleased with Clearly and its service. Will continue to use!
Hi Matt, thanks so much for your review! We really appreciate such thorough feedback, and more importantly your continued support since 2018! We hope to 'see' you again soon! -Team Clearly
Clearly gave 100 percent for there customer satisfaction, no matter what will be the problem you felt in the product they try to provide solution for it. I trust on clearly.
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Thanks so much for your review, Paul! We really appreciate the feedback, and we hope to 'see' you again soon! -Team Clearly