Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Clearly has a rating of 2.8 stars from 5,182 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Clearly most frequently mention business days, new pair and tracking number. Clearly ranks 8th among Contact Lenses sites.
We monitor reviews for authenticity
Excellent service and quick also, good price and good quality products
Hi Sylvain, thanks so much for you review! We really appreciate the feedback, and we hope to 'see' you again soon! -Team Clearly
I haven't had any issues with clearly! I get my orders in a timely manner
Hi Lindsay, thanks so much for your review! We really appreciate the feedback, and we hope to 'see' you again soon! -Team Clearly
These are my first pairs of glasses purchased from Clearly.ca, and I gotta say I'll definitely be recommending the site to those who need it! They're relatively inexpensive and have a great build. Pat yourselves in the back!
Hi Grant, thanks so much for your review! We're so glad you've tried us out for the first time, and experienced first hand the great value and super convenience we can offer for your eyewear! If there's anything we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly
Bought 2 pairs of glass that were both great quality and looked exactly as advertised. Both at 1/4 of the price of the eye dr. I also purchase daily contacts that are the same brand as the eye dr and at 1/2 the price. The shipping is fast even with COVID I received them within 7-10 days Contacts were faster as they didn't need to be customized with lens etc like glasses. I have recommended and referred several people and will continue to order all my eye wear fe clearly
Very good customer service, delivery was very quick and glasses fit perfectly
Hi Ian, thanks so much for your review! We really appreciate the feedback, and we're glad to hear you're pleased with your new glasses. We hope to 'see' you again soon! -Team Clearly
Always in time, with the correct prescription, ease to update when the need arises
Hi Janice, thanks so much for your review! We really appreciate the feedback, and we hope to 'see' you again soon! -Team Clearly
Quite painless first order. Had lost my previous glasses so needed to get hold of my optometrist to get the frame measurements. Received the glasses quite promptly - the lenses are great though the frame is a bit of a sloppy fit (though they are supposed to be the exact measurements from my previous glasses). Not a big problem as I only wear them when working on the computer. Will consider ordering again.
Hi Murray! Thanks for your review! We really appreciate the feedback. When it comes to your glasses fitting you perfectly, sometimes a quick adjustment is all it takes! We have a couple of options for this, and we'll send you details directly, so keep an eye on your email inbox! -Team Clearly
I get my shipments on time and any troubles I have have been fixed right away.
Hi Mike! Thank you for your review and feedback! We're sorry to hear that you've encountered some issues in the past, but we're so happy to hear that our customer service team was able to help rectify it quickly and easily! We're looking forward to 'seeing' you again real soon! If there's anything else we can help with, please don't hesitate to reach out! - Team Clearly
Hi Mitch, thanks so much for your review! We really appreciate the feedback, and we hope to 'see' you again soon! -Team Clearly
It was easy to input all my information and had them in just over a week. It would have been sooner but my one contact had to be ordered by the company.
Contacts arrived on time all for a reasonable price. Once again I say Thank You.
Hi Scott, thanks so much for your review! We're proud of the great value and super convenience we can offer for your eyewear experience, so it's great to hear this feedback and we really appreciate it! We hope to 'see' you again soon! -Team Clearly
I received my contacts 2 days after ordering them. Ordering from clearly has been very fast and convenient and I'll definitely order again. I'm very happy with the experience.
Always happy with my purchaces, the online store is easy to use. I get glasses for my children as well and they are happy with the product
Hi Ceilia! Thank you so much for the rating and review! We're so glad we were able to help provide you and your children with great quality eyewear! We have a wide selection available on our site to meet all of our customers needs and preferences, so we're thrilled to hear all of you were able to find something you're happy with and love! If there's anything else we can help with, please feel free to reach out! We're looking forward to 'seeing' you again real soon! - Team Clearly
Great service. Fast and reliable. I like the fact that I was being reminded to buy my contact lense supplies when the due date come
Hi Dewi, thanks so much for your review! We really appreciate the feedback, and we hope to 'see' you again soon! -Team Clearly
My go to for affordable frames and lenses. Blue filter is highly recommended for anyone who stares at screens all day.
Thanks so much for your review! We're proud of the great value and super convenience we can offer for your eyewear experience, so we really appreciate this feedback! We hope to 'see' you again soon! -Team Clearly
...
Thanks so much for your review! We really appreciate the 5-star rating, and we hope to 'see' you again soon! -Team Clearly
I love the frame and lens.
Happy with my order. Looking forward order another set of frame
I have always received my contacts on time and keep coming back because of the great service I get.
Hi Julie, thanks so much for your review! We really appreciate the feedback--and more importantly, your continued support over the years since 2016! We hope to 'see' you again soon! -Team Clearly
So far I am quite pleased with the smooth ordering and delivery process. Thank you!
Hi Yuliia, thanks so much for your review! We're proud of the great value and super convenience we can offer for your eyewear experience, so we really appreciate this feedback! We hope to 'see' you again soon! -Team Clearly
Answer: Hi Dan - what you're seeing is the pre-authorization hold being taken and released so we can actually take the payment upon shipping out. On a regular credit card this is pretty invisible (a pending payment becomes an actual charge), but because the only way to apply a pre-authorized hold of funds on a credit-debit is to have the processor remove them from the bank balance and hold them between your account and Clearly's, it looks more like a charge, refund, charge. In either case, Clearly only receives the funds the one time once the order ships out!
Answer: Oh no! We're truly sorry to hear about this and apologize for the late reply. If the prescription is correct, one more piece of information you want to verify is the PD (Pupillary Distance), as it is not always showing on the prescription. If it is not, and the PD is showing 63mm (or 31.5/31.5) on our receipt, this means the PD by default may have been entered when placing the order. This measurement is important as it allows us to cut and place the lenses in the frame in order for your eyes to focus right at the middle of the lens, to ensure comfortable and perfect vision. If the PD was incorrect, or if you're experiencing eye strain despite a correct PD, please contact our customer service team at 1-866-414-2326, or via chat or email through our website with your order information. We'd love the chance for them to trouble-shoot the issue and help with any adjustment if necessary. - SH
Gain trust and grow your business with customer reviews.
Claim your free account
Gain trust and grow your business with customer reviews.
Claim your free account
Hi Ken, thanks so much for your review! We really appreciate the feedback, and your continued support over the years! We hope to 'see' you again soon! -Team Clearly