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Clearly Reviews Summary
Clearly has a rating of 2.8 stars from 5,182 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Clearly most frequently mention business days, new pair and tracking number. Clearly ranks 8th among Contact Lenses sites.
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Always fast delivery! Products as advertised! Highly recommend clearly.ca
Easy and quick... the glasses were pretty good. Im pleased as they were a lot less expensive than what I've paid for before through dr offices and eyeglass stores.
It is my first time purchasing contact lens online (because of covid) and overall the experience is good. The website is legit and I received my products in a decent time. Would recommend and buy again.
Welcome Joy, and thank you for your review! We're so glad you decided to give us a shot, and that your first order was a success! We're looking forward to many more future orders with you real soon! If there's anything we can do to help make this a perfect 5 Stars, please feel free to reach out! - Team Clearly
Quick as always, despite the worldly situation, very happy, will surely order again in 6 months!
Thanks for taking the time to review us, Tryfon! Glad to keep up our reputation for speedy service, even in 'these times'. - Team Clearly
I was very pleased with the service and quick delivery. It's much better than having to travel 1.5 hours to pick them up at the ophthalmologist's office.
Thanks for the five star review, Maureen! Speed and convenience from home is so key with something necessary to one's day to day like contacts (especially in these times!) - Team Cleary
I needed a new pair of glasses and with my insurance not renewing until January there is no way I could afford to replace my glasses for a second time this past year so I figured I would try clearly.ca and I will going this route from now on. The process is easy to use and super affordable. I went with super cheap frames just to hold over for now but I actually love them! With small kids easily replaced glasses is a huge advantage.
We're always looking for more ways to make glasses and vision affordable and accessible (especially key when there are small children in the mix!) and we're delighted to hear you love your new pair! - Team Clearly
We have been purchasing glasses for 10 years now and our last purchase has left rethinking buying from them again. After phoning and complaining about the coating they recommended was faulty, they returned money, but not the amount we paid. All we wanted was glasses replaced but they had no idea how to do that. After spending hours on the phone this is still not resolved. Still waiting for them resolve.
Very fast delivery, ordering was very easy and prices were very competitive. I would definitely order again.
Thanks for the five stars, Lisa! We're so happy to hear we could make ordering your contacts fast, easy, and affordable! - Team Clearly
Experience was fine. I'm just a dissapointed how the screw/frame part on the right broke fairly easily after applying a bit of pressure on it. I don't have time to make a proper complaint and this was already a replacement frame from Clearly to begin with. I just used superglue to put it together for now, but I probably won't be purchasing their brand of frames from now on.
This is my first time needing/wearing prescription glasses. The whole process was super easy, from virtually trying on glasses to ordering etc. I will definitely be buying more glasses from Clearly and would recommend them to others.
Thanks for taking the time to leave a review, Colleen! We're so glad we could make it easy to get your glasses online - we look forward to helping you with any future pairs! - Team Clearly
I recieved my contacts in reasonable timing. Thank you I will order mu ontacts again when there needed.
Thanks for the great review, Glenda! Glad we could be there for you with the contacts you need! - Team Clearly
I have ordered two pairs of glasses (regular and sunglasses) on October 2nd 2020 from Clearly on Robson St. An employee who was helping me said the order should be ready in 10-14 business days which is fine. However, turned out that she messed up my order and it has never been sent to the lab.
So after 3 weeks of my order I called them but was told that my order never went through (considering I was charged the full amount). They offered a $30 discount which is a joke. An operator on the phone said that my order will be processed immediately. When I called again a few days later to check on the order the store said that there was a mistake and it's never been sent.
I was told that a manager of the store will call me the next day. Nobody called me so I called them myself in the end of the day. The manager said that there's nothing they could do or give a further discount and that the only thing she could do is to email the lab to make an express order. It's been exactly 2 weeks ago. No express, no sufficient discount for over a month of wait, terrible service. Very disappointed. Will never order from Clearly again.
Delivery was fast and glasses are affordable! Will definitely order from clearly next time!
Fast and affordable? That's what we like to hear! We hope you love the glasses too, and look forward to helping with any future orders! - Team Clearly
Very friendly and patient customer service at Clearly
We love to hear that, Deborah! We take a lot of pride in our genuine customer service - we're always happy to help! - Team Clearly
Quick shipping and great service. Even with special orders things come quick
Thanks for taking the time to leave a review, Jacquie! We're glad we could hit the target on speed and service alike! Don't hesitate to let us know if there's anything more we can do to earn 5 stars. - Team Clearly
This was my first experience ordering glasses online and it was excellent from start to finish. Loved being able to try the glasses on virtually. The only difficulty was finding frames that were small enough for my face. I will definitely be a return customer.
We're glad we could make your first order with us (and with glasses online!) a five star experience. We hope you were able to find a small enough frame, but don't hesitate to reach out to our team if you ever need a hand searching for sizing! - Team Clearly
I have no concerns or issues ever Clearly. I order and receive my order always before the shipment date given.
The glasses always arrive on time and exactly as I ordered them.
Thanks for taking the time to leave a review, Richard - timely and as ordered is good to hear! - Team Clearly
I had a new and stronger prescription, so I knew it would take a bit before my Progressives felt good. It took three weeks, but from the start I could tell these glasses were made perfectly, as my vision wasn't blurred. This time Cleary really restored my confidence in their glasses, as I love wearing these! I can see even small text writing!
It was worth paying more for thinner lenses and the anti-smudge coating as well. Thank you!
That's fantastic to hear, Barbara! Thank you for the enthusiastic review - we're delighted to hear your new pair is working out so well! - Team Clearly
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
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We appreciate the five stars, Stacey! Glad we could make getting new specs so easy. - Team Clearly