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Clearly Reviews Summary
Clearly has a rating of 2.8 stars from 5,182 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Clearly most frequently mention business days, new pair and tracking number. Clearly ranks 8th among Contact Lenses sites.
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Wrong brand of contacts was sent, however it was handled very well by the representative. My order was replaced and sent right away. The contacts also arrived in a timely manner.
Appreciate the services!
No complaints thus far. I received everything that I ordered within the two week period and without any issue. Ordered the purple venom coloured contacts, gemstone green coloured contacts and a few eyecare products. Been wearing the purple coloured contacts for about a month now, on and off and I am satisfied with it. No trouble with it. Will try the gemstone green next. Overall, I'm impressed and satisfied with the service of this website and the quality of their products. Thank you.
Thank you for the five stars, Fiona! It's great to hear the new lenses are serving you well. Because open boxes are final sale items (as medical devices), be sure to consult your eye doctor if you're ever looking to explore a new brand to ensure the most comfortable fit and compatibility. (That purple venom colour is a great way to add intrigue to a look!) - Team Clearly
I ordered 2 pairs of glasses for 1/4 of the price I have paid in the past for 1 pair. They were delivered quickly and they are excellent quality. Im so glad I ordered. Will be ordering again in the future.
Thanks for the great feedback, Genevieve! We're big believers in making eyewear accessible and helping everyone 'see amazing' - we're happy to hear you were able to take advantage of a great deal! - Team Clearly
Awesome experience. It took less than one week to have my glasses. I certainly recommend Clearly to everyone.
Thanks for the great feedback, Rafaela! So glad we could earn your recommendation. :) - Team Clearly
That's so exciting! Thanks so much for your review and sharing your feedback Carmen! We truly appreciate it, and definitely look forward to helping you find that next great pair real soon! - Team Clearly
One of the contact lens that I ordered was open and the lens inside dried up. Called customer service and they were very nice and helpful to give me credits. However, should still pay attention to quality to avoid dried up lenses.
Hello Tiffany, thank you for your review! We appreciate your feedback, and are very sorry to hear about the issue with the lens you received. We want to assure you that all of our contact lenses are mass produced by the manufacturer and received directly from them, similar to how your local optical shop would receive them. That being said, quality and the safety of our customers is very important to us, so we appreciate you informing our team about this. We're glad our customer service team was able to reach out and help rectify this for you. If there's anything further we can assist with, please feel free to reach out! We look forward to 'seeing' you again soon! - Team Clearly
Hi Maria, thanks so much for your review! We're glad to hear you received your order alright, and we hope to 'see' you again soon! -Team Clearly
It was great. I tried the digital testing first, and looked at a few options. My first option wasn't available, but I was still able to order something I liked. The delivery was good and pretty quick.
That's great to hear Katrina! We have a wide selection available, to meet all of our customers needs and preferences, so we're glad to hear you were able to check out all the different styles we have to offer! We'd love to help turn this 4-star around and make it an even better 5-star, so if there's anything we can help with, please feel free to reach out! - Team Clearly
It was fast and easy experience... thank you. I look forward to dealing with clearly in the future.
Hi Katie, thanks so much for your review! We really appreciate the feedback, and we hope to 'see' you again soon! -Team Clearly
Was happy how fast the product was shipped. No issues, and thank you.
Hi Nicole, thanks so much for your review! We really appreciate the feedback, and we hope to 'see' you again soon! -Team Clearly
My first experience with Clearly is good. The glasses are perfect. I can see wonderful with them. I had to adjust them a bit but just love them.
Hi Marina, thanks so much for your review! We're glad to hear you're pleased with your new glasses, and we hope to 'see' you again soon! -Team Clearly
Thanks so much for your review, Zubier! We really appreciate the feedback, and we hope to 'see' you again soon! -Team Clearly
Came fast. Not much to say. Exactly as advertised. Good price.
Hi Alexandra, thanks so much for your review! We really appreciate the feedback, and we hope to 'see' you again soon! -Team Clearly
Obsessed with my glasses - they are so stylish and and fit my face perfectly. Never buying name brand again
The 2nd pair of glasses I ordered did not seem to have the correct right lenses. I called and had a bad experience. The Clearly representative was more interested in up selling me than helping me. I received the replacement pair but the whole experience was awful and may be returning them all to you.
We're sorry to hear of this disappointing experience, Kathryn. We're glad to see that we were able to provide further assistance and make things right! We just sent you a resolution request - if you have any more questions or concerns, please do not hesitate to let us know! Thank you you for your patience. - Team Clearly
So easy to order and received my contacts within a few days. Thank you, Clearly, for helping me scratch this off my to-do list!
It was good thank you except for the constant emails to give a review they should stop
Hi Luigi, thanks so much for your review. Your feedback is important to us, and we really appreciate you taking the time to share it with us. We'll be sure to pass this on to the team. Please know that all review requests are optional. If there's anything we can help with, please feel free to reach out. We're happy to help, and we hope to 'see' you again soon! -Team Clearly
I exchanged my new glasses twice when the fit and style wasn't right, so easy and efficient. Thank you!
Glasses were of good quality for the price I paid, they do tend to slip off my nose quite a bit but otherwise they are fine.
Sorry to hear the frames are a bit loose Nadia! If you're finding that the frames are genuinely to big (completely falling off while walking, working etc.) you can always avail yourself of our awesome 14 day (60 days during COVID) return policy for eyeglasses that are in their unworn condition. However, if you feel they are good, just a bit loose, some fine tuning can make a world of difference, and is something you can do yourself at home! Check out our helpful blog for tips on how to easily (and carefully) adjust your frames at home yourself; https://www.clearly.ca/thelook/how-to-adjust-glasses. We hope this helps, and look forward to 'seeing' you again real soon! - Team Clearly
Very nice i was suprise how fast it was totally recommended
Hi Francis, thanks so much for your review! We really appreciate the feedback, and we hope to 'see' you again soon! -Team Clearly
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Oh no! While we're glad you had that corrected quickly, we're so sorry to hear it was wrong the first time! We'll be sending you a message privately to see if there's anything more we can do to turn it around and make this a five-star experience. - Team Clearly