On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Clearly Reviews Summary
Clearly has a rating of 2.8 stars from 5,182 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Clearly most frequently mention business days, new pair and tracking number. Clearly ranks 8th among Contact Lenses sites.
We monitor reviews for authenticity
This frame fits my eyes awesomely. Thanks or clearly contacts for giving a discount.
So I don't know if is covid issue but they MESSED up my order twice. I brought 4 boxes of contact lenses and only given two boxes. I message them and thought they were nice to resent me the box with proof of photo sent. After I recieved second time I was given three of the same prescription and one of the other prescription which I order two of the different prescription in total four boxes.
Never order from this place. They didn't even give discount or any compensation after sending mistake twice. Worst customer service stay away from this place for good!
Great website would recommend 10/10! It was easy to order, fast to ship and the price was the best I could find.
Wow! Thanks for the perfect score Olivier! We're glad to hear the entire process was quick and easy for you! We're looking forward to 'seeing' you again real soon! - Team Clearly
My contacts were easy to order and came within days! Absolutely recommend ordering from you!
Thank you for the fantastic review and recommendations Vicky! Everyone loves speedy services, and we're proud to be able to provide it! We're excited to 'see' you again real soon! - Team Clearly
We're so glad to hear that Hope! Thanks so much for the excellent review! We truly appreciate your feedback, and we're definitely looking forward to 'seeing' you again real soon! - Team Clearly
Ordering from Clearly's website is quite easy, especially with the ability to virtually try on glasses. I received my order within 2 weeks, so it's faster than the optometrist
Hi DaRia, thanks so much for your review and feedback! We're glad to hear you're enjoying our Virtual Try On feature - it's a great tool for helping you make that final decision! Although we love the 4-star review, if there's anything we can do to help earn that perfect 5-star mark, please feel free to reach out! We look forward to 'seeing' you again real soon! - Team Clearly
Glasses came in and I loved them! Would recommend clearly to anyone looking for a great affordable pair of sunglasses
I needed to return the product and get new glasses and the return was processed in minuyres and new glasses ordered immediately. The staff was excellent and very happy with new glasses 5 days later
Hi Howie, thanks for the great review and feedback! We're sorry to hear that a return was required on your original shipment, but we're glad that our awesome customer service team was able to assist you in processing a quick and easy return! We're glad to hear the new frames are working out great, and we look forward to helping you on your next order real soon! - Team Clearly
Thanks for the great 5-star review and feedback! We love surprising our customers with our speedy services, and we're looking forward to 'seeing' you again real soon! - Team Clearly
Thanks for my order. They are sweet! I will recommend Clearly to my family and friends. Happy Holidays!
Hi Ali, thanks for the excellent rating and feedback! Glad to hear you're enjoying your order! Thanks so much for the recommendations! We're looking forward to hearing from you, your family and your friends real soon! - Team Clearly
This is my 3rd time ordering glasses. The process is easy and the glasses are just how I thought they would be.
Website is super easy to use, love the feature where you can try on glasses using FaceTime! Glasses arrived quickly and order was perfect, plus they give 40% off your first pair! Have already recommended to friends and considering the glasses are ready to wear quicker than if I had ordered at a brick and mortar, I will definitely be ordering again!
Hi Morgan, thanks so much for your review! We really appreciate you sharing your experience, and such thorough feedback! We're so glad to hear you're pleased with your new glasses, and we look forward to 'seeing' you again real soon! -Team Clearly
Arrived in perfect condition! Glasses fit well except the arms are a little longer than expected but overall they are great glasses.
Thanks so much for your review, Chelsea! We really appreciate the feedback. If the arms are a bit too long for you, we recommend taking them in to a local optical shop where they can heat and re-form the arms to fit better around your head; this usually helps them be more comfortable. Or, you can also try adjusting them at home with this blog article of ours: https://www.clearly.ca/thelook/how-to-adjust-glasses/ If there's anything we can help with, please feel free to reach out! We're happy to help, and we hope to 'see' you again soon! -Team Clearly
For the price i feel like these contacts don't last long. My eyes are forever dry and the contacts are uncomfortable
Excellent experience for my first (of what will likely be many) purchases from Clearly. Wide selection of styles to choose from, in different price ranges. Arrived in a timely fashion, even in a pandemic.
Hi Susan, thanks so much for your review! We truly appreciate the great feedback! We have a wide selection available on our website, to meet all of our customers needs and preferences, so we're thrilled to hear that you found exactly what you needed quickly and easily! We're definitely looking forward to many more orders to come! - Team Clearly
Easy ordering. Great price and fast delivery. I am very happy with my purchase and will order again in future
Same as before, fast and accurate, Delivered promptly
Thanks for the great review and feedback Roylene! We truly appreciate it, and look forward to 'seeing' you again real soon! - team Clearly
Hi, I received my eyeglasses four to five weeks ago. I was thrilled to have them! It just took me a few days to get used to this new prescription. It is great! However, there is something that is new to me: these eyeglasses are slipping down my nose. Could you please tell what I could do to avoid it? Because of the pandemic, I am not allowed to go to an eyeglasses store to have them fixed. I would really appreciate your help and I do thank you all for such great service. God bless you.
Hi Martha, thanks for your review! We truly appreciate you sharing your feedback with us, and we'd be glad to help with this! It sounds like your eyeglasses just need some tuning up, and we have a great blog that can provide some helpful tips on how to do this easily (and carefully) at home yourself that should do the trick; https://www.clearly.ca/thelook/how-to-adjust-glasses. We look forward to 'seeing' you again real soon! - Team Clearly
I enjoyed the experience of purchasing my glasses at the store however the delays in getting my glasses was a disappointment. It wasn't until I called the toll free number was I notified that there was an issue with my order - causing a further 1 week delay
Excellent glasses at a great price! Transitions bifocals are seamless. Package even arrived a day early.
Thanks for the fantastic feedback, Cara! We're so glad the transition lenses are working well for you (and always happy to surprise with an early delivery!) - Team Clearly
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
SmartCustomer for Business
Gain trust and grow your business with customer reviews.
Claim your free account
We're so glad to hear that the frames you received from us are working out perfectly Zikriya! Thanks so much for the excellent review! We truly appreciate it, and look forward to 'seeing' you again real soon! - Team Clearly