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Clearly Reviews Summary
Clearly has a rating of 2.8 stars from 5,182 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Clearly most frequently mention business days, new pair and tracking number. Clearly ranks 8th among Contact Lenses sites.
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At first, I received an email that the order would be delayed but after reaching out to cancel, they let me know it was on the way.
So far all deliveries with clearly have arrived in a timely manner. I ordered several packs of weekly contact lenses and so far they done their job nicely.
The entire process was so simple from start to finish. It was a pleasure to go through. And my glasses are exactly what I wanted.
As the title says... I can't think of how to fill this box with 50 characters - i mean we're talking about contact lenses here not a car
Thank you for your review, Jaskiran! We really appreciate you taking the time to share your feedback, and we hope to 'see' you again soon! -Team Clearly
Easy to order and arrived a few days later. Amazing
Glasses are as described. Falls off my nose sometimes, but otherwise a quality pair.
Thank you for your review, Alessandro, we really appreciate the feedback! When it comes to glasses fit, it sounds like an adjustment (maybe more curve to the ear pieces?) could help them fit you more perfectly. We recommend taking them to a local optical shop where they can do this with the proper tools. Alternatively, we have this blog article for how to do adjustments at home: https://www.clearly.ca/thelook/how-to-adjust-glasses/ If there's anything else we can help with, please feel free to reach out. We're happy to help, and we hope to 'see' you again soon! -Team Clearly
Fast delivery and got small pack of gummy bear on my second order!
Was able to get the sunglasses I wanted at a great price. Also hassle free return of previously purchased eye glasses.
Satisfactory. Adequate. Expected. Ridiculous questionnaire
Thank you for your review, Anthony! We really appreciate you taking the time to share your feedback, and we hope to 'see' you again soon! -Team Clearly
The batch before this one was bad and made me question my prescription until my new box arrived and I realized it was just a defected box. Money wasted!
Hi Jessica, thank you for your feedback. We are so sorry to hear of this inconvenience! We will be reaching out to you directly to make things right - please keep an eye on your inbox! - Team Clearly
Very easy to reorder. I don't think I would go back to traditional contact buying even if they offered me sweet deals because y'all make it possible to do all this biz without actually going anywhere. Lovely.
Fresh pairs of contact lenses, and fast delivery to my home.
Experience was good, but I didn't realize that there needs to be a specific contact prescription. I put in my eye prescription for bifocal contacts and I am having a very hard time seeing up close for reading. Apparently this should be adjusted for contacts? I may get glasses online in the future but will not be getting contacts online again.
Thank you for your feedback, Amanda. We're sorry to hear that these contact lenses did not working out. Unfortunately, your contact lens prescription tends to vary from your glasses prescription as the lenses sit directly on your eye vs. 1-2mm for your eye. We recommend consulting your eye care professional before trying a new product. They will measure the diameter and base curve of your eye and give you trial lenses based on your contact lens fitting, medical history, and eye exam. We apologize for any confusion! If you have any further questions or concerns, please reach out to us through Live Chat or at 1 866 414 2326. We are more than happy to help! - Team Clearly
As a first time customer, I found the ordering process to be very user-friendly. The order was easy to track and arrived quicker than I anticipated. Very pleased with my experience ordering from Clearly.
Hi Jenny, thank you for your review and feedback. We're glad to hear you're order was received quickly and safely. He gummy bears were meant as a surprise, or a sweet treat, for our contact lens customers to brighten your day! We're living in uncertain times, and we just want to spread some cheer whenever we can. Sorry for the confusion, and enjoy! -Team Clearly
Exactly what I ordered and did not take long to arrive
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- SmartCustomer has helped over 200M buyers make better purchasing decisions online
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Hi Arief, thank you for your review! We really appreciate you taking the time to share your feedback! If there's anything we can help with, please feel free to reach out. We're happy to help, and we hope to 'see' you again soon! -Team Clearly