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Clearly Reviews Summary
Clearly has a rating of 2.8 stars from 5,182 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Clearly most frequently mention business days, new pair and tracking number. Clearly ranks 8th among Contact Lenses sites.
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Glasses fit perfectly, I had some follow up questions and an agent answered promptly.
Items were delivered ahead of schedule! Will definitely order from clearly again!
The person who packages the contacts always puts in some kind of candy (which I LOVE!)—it's so cute and unique! Shipping is always fast, their website is easy to navigate, the package is easily tracked, and the frequent deals make it the best destination for eyewear (at least for me!).
Got an email saying my order was delivered to my address when it actually wasn't. You guys had the wrong address. I went up the street knocking on doors and no one had it. Called you guys and spoke to someone who was checking for my order and said they would call back. They never did. I finally went to the post office one day out of curiosity to see it it was there and it was. They were about to send the parcel back because the address on the parcel did not exist which I explained to you guys. This was over a month ago and it's only now you are asking if I received my order. I have been a loyal customer for years and have ordered many pairs of glasses. Not ever ordering from you again. Very very disappointed
My contacts arrived in 2 days. I was very impressed with the speed of the delivery and quality of my contacts.
Should have been more observant. Colour and size were great but unfortunately did not look further. My mistake.
Thank you for your review! Please be assured that we want our customers to be 100% satisfied with their new glasses! If it doesn't work out for any reason (whether fit, style, color, prescription, or something else!), then we have a super-easy 60-day return policy for a full refund. We'll reach out to you directly if in case you'd like to proceed with this option. Keep an eye on your email inbox. -Team Clearly
Very easy, quick delivery. Highly impressed with what you all are doing. I wish you shipped in the US!
I've been using your online service for years. Reliable, fast and efficient. I wont try any other. Thank You!
I order my contact lenses on a Monday and on Wednesday, only 2 days later I was amazed to see that they were waiting for me in my mailbox.
Great support the women who assisted was intent on seeing that I got the right resolution -
Good overall, very affordable glasses. Came very fast, with a very good safe packaging.
I purchased 2 glasses. One was perfect but the had an issue with the prescription. After sending some pictures while wearing the glasses to customer service, I was able to send them back to be fixed. A few weeks later I got my glasses back. They are perfect now. Very worth it.
Quick and easy order and delivery. Great selection!
Thank you, thank you for your prompt delivery, it arrived ahead of schedule. Great service!
Hi Jordan, thanks so much for your review! We really appreciate the feedback. If there's anything we can help with, please feel free to reach out. We're happy to help, and we hope to 'see' you again soon! -Team Clearly
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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We're really sorry to hear about this experience. We understand that the eyewear we provide is a critical part of our customers' everyday lives, and we don't take it lightly that you place your trust in us for this matter. We'd like to reach out to you directly and see how we can help further with this. Keep an eye on your email inbox. -Team Clearly