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Clearly

2.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Clearly Reviews Summary

Clearly has a rating of 2.8 stars from 5,182 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Clearly most frequently mention business days, new pair and tracking number. Clearly ranks 8th among Contact Lenses sites.

service
234
value
235
shipping
239
returns
101
quality
232

We monitor reviews for authenticity

Canada
1 review
0 helpful votes
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Perfect fit
July 5, 2021

Have had trouble sourcing the best multi-focals. This one hit the mark and arrived early!

Date of experience: July 5, 2021
Canada
1 review
0 helpful votes
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Super delayed follow up
August 4, 2021

All was fine with the purchase but I got a confirmation email about 3 weeks later. Which was odd so I ignored it but now I'm getting this confirmation request another week later.

Date of experience: July 5, 2021
Jane S. — Clearly Rep
over a year old

Hi Brooke, we're sorry for the confusion! We wanted to be sure there was ample time for you to receive your order, and start using the contact lenses, before sending these review requests! Your feedback is important to us and gives us an opportunity to learn and improve in the future. If there's anything we can help with, please feel free to reach out. We're happy to help, and we hope to 'see' you again soon! -Team Clearly

Canada
1 review
0 helpful votes
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Always on time delivery,
July 5, 2021

I am satisfied with the process, from the order to shipment to delivery.

I just hope they will just give samples of contact lens solution or something a client will enjoy
Ive been ordering from clearly for 3 yrs now

Date of experience: July 5, 2021
Canada
1 review
0 helpful votes
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Review
July 5, 2021

Positive. They arrived quickly and were as ordered. Would order again.

Date of experience: July 5, 2021
Canada
1 review
0 helpful votes
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Good
July 5, 2021

Arrived in a timely manner. Happy with my selections.

Date of experience: July 5, 2021
Eleni B. — Clearly Rep
over a year old

Thanks for the review, Tanya! Be sure to let us know how we can do more to impress for a full five stars next time! - Team Clearly

Germany
1 review
0 helpful votes
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Excellent
July 5, 2021

Excellent experience with fast delivery. Definitely order from Clearly again.

Date of experience: July 5, 2021
District of Columbia
1 review
0 helpful votes
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Love them
July 5, 2021

The size was perfect and love the shape. I've been wearing them since I got them.

Date of experience: July 5, 2021
Eleni B. — Clearly Rep
over a year old

Thanks for the great review, Jhayden - we're so glad your new pair is hitting all the marks for fit and style! Don't hesitate to let us know how we can earn 5 stars! - Team Clearly

Canada
1 review
0 helpful votes
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Comfy and economical
July 5, 2021

Contacts arrive promptly and I get a good giggle and thoroughly enjoy the little bags of gummy bears that have arrived with them the last couple of times

Date of experience: July 5, 2021
Canada
1 review
0 helpful votes
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Great
July 5, 2021

It arrived when it said it would and was cheaper than the competitors

Date of experience: July 5, 2021
Canada
1 review
0 helpful votes
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Great
July 5, 2021

I've been wearing contacts for 16 years. These are pretty good, more comfortable than many other non-night/day contacts I've worn. Have been wearing this brand for 1.5 months now, taking them out at night. I don't like the feeling the next morning when I try to wear them overnight but I always had an issue with dry eyes. I originally was supposed to get lasik but hoping I could adjust to wearing these a full week. If I can update I will!

Date of experience: July 5, 2021
Canada
1 review
0 helpful votes
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Contacts Arrived!
July 5, 2021

I am always happy with the quickness of my contacts. They arrive in great time and have never been damaged.

Date of experience: July 5, 2021
Canada
1 review
0 helpful votes
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Sad
August 4, 2021

I received my order but there was some contacts that were damaged so now i am out

Date of experience: July 5, 2021
Jane S. — Clearly Rep
over a year old

Hi Amanda, we're sorry to hear about this experience! We'd like to reach out to you directly to help further with this. Keep an eye on your email inbox. -Team Clearly

Canada
1 review
0 helpful votes
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Great experience
August 4, 2021

I was very nervous as this was the first time I had ever ordered contacts online. Everything was explained simply and made ordering super quick!

Clearly attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 5, 2021
Jane S. — Clearly Rep
over a year old

Hi Chelsea, thanks so much for your review! We really appreciate you sharing your experience, and feedback! If there's anything we can do to improve this rating and make it a 5-star experience, please feel free to reach out and let us know. We're happy to help, and we hope to 'see' you again very soon! -Team Clearly

Canada
1 review
0 helpful votes
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Super fast shipping, literally get them the next day

Date of experience: July 5, 2021
Canada
1 review
0 helpful votes
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Easy, helpful & quick
July 5, 2021

Found the Live Chat function very helpful to navigate options when I couldn't find exactly what I was looking for from previous online order.

Date of experience: July 5, 2021
Canada
1 review
0 helpful votes
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SERVICE SERVICE SERVICE!
July 5, 2021

I always get top notch service here! They make it so easy and convenient for me :o)

I can't find a receipt for my contacts. Is it possible to get one emailed to me?

Date of experience: July 5, 2021
Canada
1 review
0 helpful votes
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Easy Delivery
July 5, 2021

Delivery was prompt and the product was received without any issue

Date of experience: July 5, 2021
Canada
1 review
0 helpful votes
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Great
July 5, 2021

It was great. I'm really into doing these so asking me to type in 50 words is a bit ridiculous

Date of experience: July 5, 2021
Canada
1 review
0 helpful votes
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Contact lense purchase
July 5, 2021

I ordered my usual contacts from Clearly and they arrived on time and in perfect shape. They are always consistent in having the product I need and with delivery. Also saves a few dollars compared with ordering from my optometrist.

Date of experience: July 5, 2021
Canada
1 review
0 helpful votes
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Quick and Great Price
July 5, 2021

The contacts ship to me rural community quite quickly and the price is very reasonable.

Date of experience: July 5, 2021