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Clearly has a rating of 2.8 stars from 5,182 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Clearly most frequently mention business days, new pair and tracking number. Clearly ranks 8th among Contact Lenses sites.
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Came so quick, and prescription is perfect. Thank you guys will be ordering again
It was easy to find what I was looking for and placing the order. It came fast and the order was correct. There were also some little snacks which was a nice little surprise.
Very happy awesome the very best. Would recommend to all my friends and family.
I realized I was almost out of lenses. I was leaving on holidays Friday. I ordered, within 3-4 days they were in my mailbox! I was able to see my entire holiday!
The only problem I had with these contacts were that they were a little uncomfortable but just for the first couple minutes they were in and also the other thing was my fault I was hoping for more vibrant so I will try another brand and colour. I will not try another service because clearly has been a wicked great one! I got the contacts fast and they were reasonably priced! Just a game of trial and error till I find the right ones for me so I will just continue ordering single boxes till I find the apple of my eye lol
Order arrived quickly and very satisfied with the quality.
Order, delivery, easy, fast and accurate. I couldn't ask for anything more than that
As expected except box was damaged. I also wish I could select a different kind of contact because these ones always tear too early into the 30 days. I just don't have experience with any others.
Delivery was quick. Ive used clearly for several years and will continue to do so
Easy to order and pay. Shipped and delivered quickly.
Answer: Hi Dan - what you're seeing is the pre-authorization hold being taken and released so we can actually take the payment upon shipping out. On a regular credit card this is pretty invisible (a pending payment becomes an actual charge), but because the only way to apply a pre-authorized hold of funds on a credit-debit is to have the processor remove them from the bank balance and hold them between your account and Clearly's, it looks more like a charge, refund, charge. In either case, Clearly only receives the funds the one time once the order ships out!
Answer: Oh no! We're truly sorry to hear about this and apologize for the late reply. If the prescription is correct, one more piece of information you want to verify is the PD (Pupillary Distance), as it is not always showing on the prescription. If it is not, and the PD is showing 63mm (or 31.5/31.5) on our receipt, this means the PD by default may have been entered when placing the order. This measurement is important as it allows us to cut and place the lenses in the frame in order for your eyes to focus right at the middle of the lens, to ensure comfortable and perfect vision. If the PD was incorrect, or if you're experiencing eye strain despite a correct PD, please contact our customer service team at 1-866-414-2326, or via chat or email through our website with your order information. We'd love the chance for them to trouble-shoot the issue and help with any adjustment if necessary. - SH
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Hi Erika, thank you for your review and feedback. We're truly sorry to hear that you've experienced some difficulties with your contact lenses. Please be assured that all of our lenses come directly from the manufactures that mass product them, and although defective lenses can occur, it is very rare. We'd like to take a closer look at this, so we'll be reaching out to you directly. Thank you for your patience and understanding. - Team Clearly