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Clearly has a rating of 2.8 stars from 5,182 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Clearly most frequently mention business days, new pair and tracking number. Clearly ranks 8th among Contact Lenses sites.
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The staff are very helpful and friendly. I enjoy dealing with this company.
The product arrived quickly and as expected, but the continuous steam of email afterwards begging for a review is very annoying. Would have been more stars if not for the tens of emails.
Hi Alicia, thank you for your review. We really appreciate you sharing your experience, and feedback. Your feedback is important to us, and gives us an opportunity to improve in the future. We'll be sure to take this into account, and thank you for taking the time. Please be sure assured that in the future, any review requests are completely optional. -Team Clearly
Thanks for the review, Bruce! Glad we could provide great service - let us know if you have any feedback at all on how we could get to a full five star rating! - Team Clearly
Great service on my order it was easy to order and the contact lenses and the solution ordered with them were as ordered and on time. Good value.
We're glad we could make it so easy, Tom! Thanks for the great review. Don't hesitate to let us know how we can improve on this experience and merit the full 5 stars! - Team Clearly
The best thing about buying my contact lenses with Clearly is the SUPER-FAST delivery. For years, I have never had to pay extra for expedited shipping or anything - my lenses have always arrived at my house 1-3 days after I place my order online. Unbeatable!
Quick and accurate delivery! Would order again with this convenient service that lets you save your prescription for next time.
Easy of navigation on the website. Order was delivered as per my expectation. Great experience. Will order again
It was a wonderful experience overall. Fast delivery and quick service
Thanks for the wonderful review, Marietta. We're so proud to offer such speedy delivery for our contact lens customers. Let us know if there's anything we can do to improve the experience and merit a full five stars! - Team Clearly
Super easy to order and received my contacts quickly! They feel great, and were reasonably priced.
This is the second time I am buying my contact lenses and I received them on time.
I order contacts through Clearly. The re-order feature is great and the prices are lower than everybody else. Shipping is always quick and efficient, thank you Clearly.
Happy with how fast they arrive. Also the little candy bag was a nice touch. Thanks.
I've been a Clearly Contacts customer for quite a few years and have only had great experiences!
As described, it arrived. Way easier than dealing with optometrists and their fees!
Answer: Hi Dan - what you're seeing is the pre-authorization hold being taken and released so we can actually take the payment upon shipping out. On a regular credit card this is pretty invisible (a pending payment becomes an actual charge), but because the only way to apply a pre-authorized hold of funds on a credit-debit is to have the processor remove them from the bank balance and hold them between your account and Clearly's, it looks more like a charge, refund, charge. In either case, Clearly only receives the funds the one time once the order ships out!
Answer: Oh no! We're truly sorry to hear about this and apologize for the late reply. If the prescription is correct, one more piece of information you want to verify is the PD (Pupillary Distance), as it is not always showing on the prescription. If it is not, and the PD is showing 63mm (or 31.5/31.5) on our receipt, this means the PD by default may have been entered when placing the order. This measurement is important as it allows us to cut and place the lenses in the frame in order for your eyes to focus right at the middle of the lens, to ensure comfortable and perfect vision. If the PD was incorrect, or if you're experiencing eye strain despite a correct PD, please contact our customer service team at 1-866-414-2326, or via chat or email through our website with your order information. We'd love the chance for them to trouble-shoot the issue and help with any adjustment if necessary. - SH
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Thanks for the review, Maggie! Let us know where we can serve you better and earn the full five stars! - Team Clearly