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Clearly Reviews Summary
Clearly has a rating of 2.8 stars from 5,182 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Clearly most frequently mention business days, new pair and tracking number. Clearly ranks 8th among Contact Lenses sites.
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I received my order a bit later than I was told I would, but Clearly gave me a discount for the delay and their customer support staff were very polite and helpful during our communication. The product was just what I wanted, and it was packaged very well. Thank you Clearly.
Delivery method is poor. This is the second time that I have not received my contacts due to failed delivery of product.
All orders always arrive on time and with ample shipping notifications. I have never had anything shipped incorrectly, items missing or damaged. I am happy with the service at Clearly and will continue to make my contact purchases with them.
Received my order very quickly which was awesome. Have only used a couple as they are dailies but they seem good. They are the correct prescription and are comfortable so am happy with my purchase!
Thanks for your great review and feedback Julie! We're glad to hear that you're enjoying our products and services! We're always looking for new ways to expand and improve on what's working and it's always helpful to hear what people want to see more of, so if there's anything we can do to reach that perfect 5-star mark, please feel free to reach out to us! - Team Clearly
Received in A timely manner glasses were as pictured throughout the try on process. Good pricing smooth transaction
Very happy with my purchase, contacts are comfortable and arrived quickly. Wish they came with a case as I realized that after opening my first pai
Always correct, always kept informed if there is a delay, arrives exactly as ordered. Have been with Clearly for over 10 years.
Clearly is reliable, delivery is always on time.
I can count on Clearly for my last min contact lense refill.
Ordered online. Thought price was a little more expensive than last year. I buy my supply for the year. Shipping was fast.
Hi Nick, thank you for your review and feedback. We're glad to hear that you're enjoying our speedy services! We also recommend checking www.clearly.ca/coupon-codes when placing your next order with us, for all the currently active promotions we have available to get the best bang for your buck! We're looking forward to 'seeing' you again real soon! If there's anything further we can assist with, please do not hesitate to reach out. - Team Clearly
The exact same contacts I was getting from my eye dr. Super quick delivery!
Fast and reliable. As described. Easy online order. Arrived before estimated date of delivery
My contacts arrived in day not weeks! I was very happy with the service from Clearly and will be ordering again in the future!
I ordered my contacts for "next day" delivery. I emailed customer service and was met with multiple challenges. There's a different agent who responds each time, so you get different answers throughout a thread which is really frustrating. After several different answers explaining why my contacts were delayed, I called and spoke to someone on the phone. The agent on the phone confirmed the contacts were in the warehouse and getting ready to be shipped out. Almost immediately after, I received an email from another customer service agent who then said they didn't know when they would receive them and whenever they did, they would be shipped it in 3-4 days. The whole ordeal was so confusing. I ended up calling again and it was confirmed that they would be sent out that day (which was now a week of waiting for them). I just found the mixed messaging really frustrating but the contacts themselves and the ease of ordering were great.
Hi Vasanti, we're so sorry to hear about this experience! Certainly this is not the type of experience that we strive for when it comes to our Customer Service team. We understand that the eyewear we provide is a critical part of our customers' everyday lives, and timeliness--and great Customer Support if you should need it--are so important when you're relying and waiting on this product to see and live your everyday life. We'd like to reach out to you directly, and see if we can help further with this. Keep an eye on your email inbox. -Team Clearly
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Hi Kathryn, thank you for your review. And we're sorry to hear about this delivery experience! We understand that the eyewear we provide is a critical part of our customers' everyday lives, and timeliness and the delivery experience is so important when you're relying on our product to see and live your everyday life. We'd like to reach out to you directly and see if we can help further with this. Keep an eye on your email inbox. -Team Clearly