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Clearly

2.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Clearly Reviews Summary

Clearly has a rating of 2.8 stars from 5,182 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Clearly most frequently mention business days, new pair and tracking number. Clearly ranks 8th among Contact Lenses sites.

service
234
value
235
shipping
239
returns
101
quality
232

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Canada
1 review
0 helpful votes
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Fast and amazing quality!
July 13, 2021

Clearly contacts had super fast delivery to Canada and great quality! They even added some candy to the packaging. Very pleased

Date of experience: July 13, 2021
Canada
1 review
0 helpful votes
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Fast delivery
July 13, 2021

I've ordered from you guys on a couple occasions and each time my delivery is fast. Thank you

Date of experience: July 13, 2021
Angela C. — Clearly Rep
over a year old

Hi Susy, thank you for your review and feedback! We're glad to hear that you're enjoying our speedy services! We're always looking for new ways to expand and improve on what's working and it's always helpful to hear what people want to see more of, so if there's anything we can do to reach that perfect 5-star mark, please feel free to reach out to us! - Team Clearly

Canada
1 review
0 helpful votes
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Contact Lens order
July 13, 2021

I have always had great service from Clearly. The prices are competitive and they and my particular brand of contact lenses is always in stock. Delivery was super fast - only 48 hours from the time I placed my order.

Date of experience: July 12, 2021
Canada
1 review
0 helpful votes
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Great purchase!
July 13, 2021

Ordered contacts...
Totally impressed with how quickly i received my order
Kudos Clearly!

Date of experience: July 12, 2021
Canada
1 review
0 helpful votes
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Service
July 12, 2021

I am always pleased with the great service.
Would recommend to anyone.

Date of experience: July 12, 2021
Canada
1 review
0 helpful votes
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Clearly never disappoints me! The shipping is super fast, I'm always impressed despite ordering from here regularly. The customer service is friendly and quick to resolve any issues and of course the products are great quality!

Date of experience: July 12, 2021
Canada
1 review
0 helpful votes
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Contacts are the way to go
July 12, 2021

I ordered my contacts and one box was back ordered. I figured I wouldn't see them in a long time with Covid rules. They arrived within a week and arrived in perfect condition. Very impressive

Date of experience: July 12, 2021
Canada
1 review
0 helpful votes
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A Company Clearly above the Rest!
July 12, 2021

Easy ordering. Prompt Delivery. Clear communications.

Date of experience: July 12, 2021
Canada
1 review
0 helpful votes
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Contacts
July 12, 2021

Good, and I recieved my order in a timely manner. Cheaper than anywhere else I looked.

Date of experience: July 12, 2021
Angela C. — Clearly Rep
over a year old

Yay! We're glad to hear that Keiara! Thanks for your review and feedback! We're always looking for new ways to expand and improve on what's working and it's always helpful to hear what people want to see more of, so if there's anything we can do to reach that perfect 5-star mark, please feel free to reach out to us! - Team Clearly

Canada
1 review
0 helpful votes
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I purchased contact lens for 1 year. Delivery was quick but I did not like my purchase as it's very uncomfortable for my eyes I have runny eyes and itching many times. Great discomfort don't know what to Do with remainder of them

Date of experience: July 12, 2021
Jane S. — Clearly Rep
over a year old

Hi Jeewan, we're sorry to hear about this experience. It sounds like these contact lenses may be defective (which would be covered under our manufacturers warranty policy), or they may not be prescribed for you by your eye care professional. We'll reach out to you directly to help further with this. Keep an eye on your email inbox. -Team Clearly

Canada
1 review
0 helpful votes
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Happy
July 12, 2021

I am always satisfied with the product and service from Clearly.

Date of experience: July 12, 2021
Canada
1 review
0 helpful votes
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Great experience
July 12, 2021

Placing the order was straightforward and easy, I was refilling a prescription so it was easy to enter all the required information. My order was shipped in 2 business days and arrived the day after. Overall very satisfied and I would recommend.

Date of experience: July 12, 2021
Canada
1 review
0 helpful votes
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Quicker than usual shipping
July 12, 2021

I thought with the pandemic and how busy the post office is it would take extra time for my contacts to arrive but it only took 3 days.

Date of experience: July 12, 2021
Canada
1 review
0 helpful votes
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Great
July 12, 2021

It arrived in due time. The contacts I received are comfortable.

Date of experience: July 12, 2021
Canada
1 review
0 helpful votes
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Quick
July 12, 2021

Easy ordering, best price, fast delivery, won't hesitate to purchase or recommend

Date of experience: July 12, 2021
Canada
1 review
0 helpful votes
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Contacts
August 11, 2021

I received my package, a little delayed but I wasn't in dire need for them. I did however order colour contacts and one of the bottles was leaking. The contact was a little dried up and therefore the shape is kind of morphed. I tried to lubricate it to see if it helped but it didn't. So I can't wear the coloured ones I ordered.

Clearly attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 12, 2021
Jane S. — Clearly Rep
over a year old

Hi Taylor, we're sorry to hear about this experience! Whether the damage occurred during delivery, or prior to shipping out, we'd like to help further with this, and we'll reach out to you directly. Keep an eye on your email inbox. -Team Clearly

Canada
1 review
0 helpful votes
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Reliable and The Best Price
July 12, 2021

Clearly has always been reliable whenever I need to restock my contacts. It is also guaranteed the best price!

Date of experience: July 12, 2021
Canada
1 review
0 helpful votes
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Godd
July 12, 2021

Order was Delivered quickly... not much else to say.

Date of experience: July 12, 2021
Angela C. — Clearly Rep
over a year old

Hi Elisha, thank you for your review. We're glad to hear you're enjoying our speedy services! We're always looking for new ways to expand and improve on what's working and it's always helpful to hear what people want to see more of, so if there's anything we can do to reach that perfect 5-star mark, please feel free to reach out to us! - Team Clearly

Canada
1 review
0 helpful votes
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Good service, always!
July 12, 2021

I have been using CLEARLY for many years and always love the service and the greatness of the product.

Date of experience: July 12, 2021
Canada
1 review
0 helpful votes
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I love Clearly
July 12, 2021

My experience buying glasses & contact lenses before Clearly was absolutely terrible. I love Clearly! Thanks for making the shopping process so easy.

Date of experience: July 12, 2021