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Clearly has a rating of 2.8 stars from 5,182 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Clearly most frequently mention business days, new pair and tracking number. Clearly ranks 8th among Contact Lenses sites.
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Clearly contacts had super fast delivery to Canada and great quality! They even added some candy to the packaging. Very pleased
I've ordered from you guys on a couple occasions and each time my delivery is fast. Thank you
I have always had great service from Clearly. The prices are competitive and they and my particular brand of contact lenses is always in stock. Delivery was super fast - only 48 hours from the time I placed my order.
Ordered contacts...
Totally impressed with how quickly i received my order
Kudos Clearly!
Clearly never disappoints me! The shipping is super fast, I'm always impressed despite ordering from here regularly. The customer service is friendly and quick to resolve any issues and of course the products are great quality!
I ordered my contacts and one box was back ordered. I figured I wouldn't see them in a long time with Covid rules. They arrived within a week and arrived in perfect condition. Very impressive
Good, and I recieved my order in a timely manner. Cheaper than anywhere else I looked.
Yay! We're glad to hear that Keiara! Thanks for your review and feedback! We're always looking for new ways to expand and improve on what's working and it's always helpful to hear what people want to see more of, so if there's anything we can do to reach that perfect 5-star mark, please feel free to reach out to us! - Team Clearly
I purchased contact lens for 1 year. Delivery was quick but I did not like my purchase as it's very uncomfortable for my eyes I have runny eyes and itching many times. Great discomfort don't know what to Do with remainder of them
Hi Jeewan, we're sorry to hear about this experience. It sounds like these contact lenses may be defective (which would be covered under our manufacturers warranty policy), or they may not be prescribed for you by your eye care professional. We'll reach out to you directly to help further with this. Keep an eye on your email inbox. -Team Clearly
Placing the order was straightforward and easy, I was refilling a prescription so it was easy to enter all the required information. My order was shipped in 2 business days and arrived the day after. Overall very satisfied and I would recommend.
I thought with the pandemic and how busy the post office is it would take extra time for my contacts to arrive but it only took 3 days.
Easy ordering, best price, fast delivery, won't hesitate to purchase or recommend
I received my package, a little delayed but I wasn't in dire need for them. I did however order colour contacts and one of the bottles was leaking. The contact was a little dried up and therefore the shape is kind of morphed. I tried to lubricate it to see if it helped but it didn't. So I can't wear the coloured ones I ordered.
Hi Taylor, we're sorry to hear about this experience! Whether the damage occurred during delivery, or prior to shipping out, we'd like to help further with this, and we'll reach out to you directly. Keep an eye on your email inbox. -Team Clearly
Clearly has always been reliable whenever I need to restock my contacts. It is also guaranteed the best price!
Hi Elisha, thank you for your review. We're glad to hear you're enjoying our speedy services! We're always looking for new ways to expand and improve on what's working and it's always helpful to hear what people want to see more of, so if there's anything we can do to reach that perfect 5-star mark, please feel free to reach out to us! - Team Clearly
I have been using CLEARLY for many years and always love the service and the greatness of the product.
My experience buying glasses & contact lenses before Clearly was absolutely terrible. I love Clearly! Thanks for making the shopping process so easy.
Answer: Hi Dan - what you're seeing is the pre-authorization hold being taken and released so we can actually take the payment upon shipping out. On a regular credit card this is pretty invisible (a pending payment becomes an actual charge), but because the only way to apply a pre-authorized hold of funds on a credit-debit is to have the processor remove them from the bank balance and hold them between your account and Clearly's, it looks more like a charge, refund, charge. In either case, Clearly only receives the funds the one time once the order ships out!
Answer: Oh no! We're truly sorry to hear about this and apologize for the late reply. If the prescription is correct, one more piece of information you want to verify is the PD (Pupillary Distance), as it is not always showing on the prescription. If it is not, and the PD is showing 63mm (or 31.5/31.5) on our receipt, this means the PD by default may have been entered when placing the order. This measurement is important as it allows us to cut and place the lenses in the frame in order for your eyes to focus right at the middle of the lens, to ensure comfortable and perfect vision. If the PD was incorrect, or if you're experiencing eye strain despite a correct PD, please contact our customer service team at 1-866-414-2326, or via chat or email through our website with your order information. We'd love the chance for them to trouble-shoot the issue and help with any adjustment if necessary. - SH
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Hi Susy, thank you for your review and feedback! We're glad to hear that you're enjoying our speedy services! We're always looking for new ways to expand and improve on what's working and it's always helpful to hear what people want to see more of, so if there's anything we can do to reach that perfect 5-star mark, please feel free to reach out to us! - Team Clearly