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Clearly has a rating of 2.8 stars from 5,182 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Clearly most frequently mention business days, new pair and tracking number. Clearly ranks 8th among Contact Lenses sites.
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I appreciate how quickly I can get the contacts I require. I highly recommend clearly!
Mes lentilles ont été envoyé par mégarde à mon ancienne adresse et pour corriger l'erreur le soutien fut optimal.
Merci
Quick delivery from BC to Atlantic Canada, comfortable contact lenses and they even came with a new lens case and some gummy bears second time purchasing and will again when I need more.
Great service! Easy ordering fast delivery! Reasonable rates
I find ordering contacts from clearly always easy and fast. Got Air optic coloured contacts this time in grey and hazel. They got shipped and delivered within the week and I'm enjoyingy new look.
My last order I received contacts that were defective out of the box. I reached out to customer service and they refused to replace the damaged box. I will never be purchasing through clearly again. Horrible service and products
Always quick to receive my order. I cannot believe the service, fantastic!
Full of excitement and happiness! Rush as s s s s s s s SDEURq f d d d d d. Fr d d d d d d. D fr d. D d dr. Fr. R Fr. R Fr. R r d. R r r r r r r r r r r r r r r r f f f f f f f f f f f f f f f f. F f f f f f f f f. F f f f f f f f f f f. Fr. F f f Fr. F Fr f f f f f f f f f f f f
I received a small sweet treat and the order arrived so quickly. Highly recommend.
Easy to order, quick delivery and very good prices compared to my optometrist.
Delivery came ahead of schedule, great quality for price
The contact lenses arrived fast and the price was great.
Or in the most pretty easy it's nice wasn't too bad you know came with gummy Bears which confused me but they were tasty.
Thanks for your feedback, Neil. Glad to hear that you enjoyed the gummy bears! Someone from our customer care team will be in touch shortly to see how these new contact lenses are working out for you. - Team Clearly
I ordered lenses, they were ridiculous. I couldn't even place them on my fingertip due to its fragility I am highly disappointed I ordered them to wear it on my birthday but were of no use!
Thanks for your feedback, Ruchi! We're sorry to hear that these contact lenses didn't work out. Someone from our customer care team will be in touch shortly to offer support. - Team Clearly
I was able to buy the same brand of contacts my optometrist usually ordered which was great. They have been working as expected and I will be placing my order with clearly again.
I was disappointed when my sunglass didn't fit me but returning them was so easy and they even went through this ns of options for me to reorder. Incredible.
My lenses arrived earlier than I expected! The packaging was sensible and small.
Order process was quick, singed up and made an account. The offers was nice and I got to save money on my first order. The shipping was good! Product came on time.
Answer: Hi Dan - what you're seeing is the pre-authorization hold being taken and released so we can actually take the payment upon shipping out. On a regular credit card this is pretty invisible (a pending payment becomes an actual charge), but because the only way to apply a pre-authorized hold of funds on a credit-debit is to have the processor remove them from the bank balance and hold them between your account and Clearly's, it looks more like a charge, refund, charge. In either case, Clearly only receives the funds the one time once the order ships out!
Answer: Oh no! We're truly sorry to hear about this and apologize for the late reply. If the prescription is correct, one more piece of information you want to verify is the PD (Pupillary Distance), as it is not always showing on the prescription. If it is not, and the PD is showing 63mm (or 31.5/31.5) on our receipt, this means the PD by default may have been entered when placing the order. This measurement is important as it allows us to cut and place the lenses in the frame in order for your eyes to focus right at the middle of the lens, to ensure comfortable and perfect vision. If the PD was incorrect, or if you're experiencing eye strain despite a correct PD, please contact our customer service team at 1-866-414-2326, or via chat or email through our website with your order information. We'd love the chance for them to trouble-shoot the issue and help with any adjustment if necessary. - SH
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Thanks for your review and feedback, Bethany! We are sorry to hear of this inconvenience. Your eye health is really important to us and we would love to take another look to see how we could make things right. We will be in touch shortly - please keep an eye on your inbox! - Team Clearly