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Clearly

2.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Clearly Reviews Summary

Clearly has a rating of 2.8 stars from 5,182 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Clearly most frequently mention business days, new pair and tracking number. Clearly ranks 8th among Contact Lenses sites.

service
234
value
235
shipping
239
returns
101
quality
232

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Canada
1 review
0 helpful votes
Follow Shauna U.
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I appreciate how quickly I can get the contacts I require. I highly recommend clearly!

Date of experience: July 13, 2021
Canada
1 review
0 helpful votes
Follow Eva K.
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Mes lentilles ont été envoyé par mégarde à mon ancienne adresse et pour corriger l'erreur le soutien fut optimal.
Merci

Date of experience: July 13, 2021
Canada
1 review
0 helpful votes
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Quick delivery
July 13, 2021

Quick delivery from BC to Atlantic Canada, comfortable contact lenses and they even came with a new lens case and some gummy bears second time purchasing and will again when I need more.

Date of experience: July 13, 2021
Canada
1 review
0 helpful votes
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Easy efficient ordering
July 13, 2021

Great service! Easy ordering fast delivery! Reasonable rates

Date of experience: July 13, 2021
Canada
1 review
0 helpful votes
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I find ordering contacts from clearly always easy and fast. Got Air optic coloured contacts this time in grey and hazel. They got shipped and delivered within the week and I'm enjoyingy new look.

Date of experience: July 13, 2021
Canada
1 review
0 helpful votes
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Defective contacts
August 12, 2021

My last order I received contacts that were defective out of the box. I reached out to customer service and they refused to replace the damaged box. I will never be purchasing through clearly again. Horrible service and products

Date of experience: July 13, 2021
Isabella D. Clearly Rep
over a year old

Thanks for your review and feedback, Bethany! We are sorry to hear of this inconvenience. Your eye health is really important to us and we would love to take another look to see how we could make things right. We will be in touch shortly - please keep an eye on your inbox! - Team Clearly

Canada
1 review
0 helpful votes
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Super Fast shipping!
July 13, 2021

Super impressed with how fast my contacts arrived!

Date of experience: July 13, 2021
Canada
1 review
0 helpful votes
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Clearly review
July 13, 2021

Always quick to receive my order. I cannot believe the service, fantastic!

Date of experience: July 13, 2021
Canada
1 review
0 helpful votes
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More than happy with my order!
July 13, 2021

Full of excitement and happiness! Rush as s s s s s s s SDEURq f d d d d d. Fr d d d d d d. D fr d. D d dr. Fr. R Fr. R Fr. R r d. R r r r r r r r r r r r r r r r f f f f f f f f f f f f f f f f. F f f f f f f f f. F f f f f f f f f f f. Fr. F f f Fr. F Fr f f f f f f f f f f f f

Date of experience: July 13, 2021
Canada
1 review
0 helpful votes
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Great service
July 13, 2021

I received a small sweet treat and the order arrived so quickly. Highly recommend.

Date of experience: July 13, 2021
Canada
1 review
0 helpful votes
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Easy and Quick Delivery
July 13, 2021

Easy to order, quick delivery and very good prices compared to my optometrist.

Date of experience: July 13, 2021
Canada
1 review
0 helpful votes
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Satisfied
July 13, 2021

Delivery came ahead of schedule, great quality for price

Date of experience: July 13, 2021
Brazil
1 review
0 helpful votes
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Great
July 13, 2021

The contact lenses arrived fast and the price was great.

Date of experience: July 13, 2021
Canada
1 review
0 helpful votes
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Or in the most pretty easy it's nice wasn't too bad you know came with gummy Bears which confused me but they were tasty.

Date of experience: July 13, 2021
Isabella D. Clearly Rep
over a year old

Thanks for your feedback, Neil. Glad to hear that you enjoyed the gummy bears! Someone from our customer care team will be in touch shortly to see how these new contact lenses are working out for you. - Team Clearly

Canada
1 review
0 helpful votes
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Waste of money
August 12, 2021

I ordered lenses, they were ridiculous. I couldn't even place them on my fingertip due to its fragility I am highly disappointed I ordered them to wear it on my birthday but were of no use!

Date of experience: July 13, 2021
Isabella D. Clearly Rep
over a year old

Thanks for your feedback, Ruchi! We're sorry to hear that these contact lenses didn't work out. Someone from our customer care team will be in touch shortly to offer support. - Team Clearly

Canada
1 review
0 helpful votes
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Great contacts
July 13, 2021

I was able to buy the same brand of contacts my optometrist usually ordered which was great. They have been working as expected and I will be placing my order with clearly again.

Date of experience: July 13, 2021
Canada
1 review
0 helpful votes
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Delivered in time
July 13, 2021

Received product well within time frame in great condition

Date of experience: July 13, 2021
Canada
1 review
0 helpful votes
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Great customer service!
July 13, 2021

I was disappointed when my sunglass didn't fit me but returning them was so easy and they even went through this ns of options for me to reorder. Incredible.

Date of experience: July 13, 2021
Canada
1 review
0 helpful votes
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Clearly Contact Lens delivery
July 13, 2021

My lenses arrived earlier than I expected! The packaging was sensible and small.

Date of experience: July 13, 2021
Canada
1 review
0 helpful votes
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Good
July 13, 2021

Order process was quick, singed up and made an account. The offers was nice and I got to save money on my first order. The shipping was good! Product came on time.

Date of experience: July 13, 2021