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Clearly Reviews Summary
Clearly has a rating of 2.8 stars from 5,182 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Clearly most frequently mention business days, new pair and tracking number. Clearly ranks 8th among Contact Lenses sites.
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Customer support was not helpful. Every reply was like starting over again.
Our Clearly account has an easy to renew feature. I simply click on who's contacts are up for renew and renew.
I then receive a confirmation email and within a few days the order has arrived.
Loved the little added touch of the gummy bears! Everything arrived as expected, in a timely fashion.
It was very easy to use Clearly.com. I was a bit hesitant at first ordering contact lenses online, but the process was much easier than I thought. Great selection.
Welcome Lushani! Thanks for choosing us to be your eyewear provider! We're so glad to hear that your first order with us was a success, and we're looking forward to 'seeing' you again soon! We're always looking for new ways to expand and improve on what's working and it's always helpful to hear what people want to see more of, so if there's anything we can do to reach that perfect 5-star mark, please feel free to reach out to us! - Team Clearly
They got here really fast and are very comfortable
Came in good timely manner and the order was correct.
Yay! We're glad to hear this Stephanie! Thanks so much for your review and feedback.We're always looking for new ways to expand and improve on what's working and it's always helpful to hear what people want to see more of, so if there's anything we can do to reach that perfect 5-star mark, please feel free to reach out to us! - Team Clearly
Lovely Will definitely do another order, (hopefully will use up the minimum 50 characters)
Thanks for your feedback, Vicki. We'd love to hear how we could provide a 5-star experience! Someone from our customer care team will be in touch shortly to offer assistance. - Team Clearly
Quick delivery, good service, informative updates on shipping and receiving
My first 2 pair were avatars and a bold pair, I didn't mind the bold pair but then I found a chip on the inside of my lenses, I I returned them and waiting for them to fix them, the avatars were slipping off my face so the customer service agent sent me some she recommended and I ordered another pair when I got those the frames were way too small for my face. So I returned those too. All and all it's been a month and I don't have a pair to wear...
Thank you for your review, Kelsey. We're sorry to hear of these inconveniences! We can only imagine how frustrating this has been for you. Someone from our customer care team will be in touch shortly to offer assistance. Thanks for your patience! - Team Clearly
I've been using clearly for a few years now and I'm completely satisfied. No bs and super fast delivery!
Delivery was faster than expected. Plus they threw in some sweets which was such a nice surprise. Made my day.
My glasses came quickly and fit wonderfully. Very happy with how the customer service department handled my shopping experience as this pair was an exchange.
The package arrived on time and the box was in good condition.
Thanks for the review Jessica, we truly appreciate it! We're always looking for new ways to expand and improve on what's working and it's always helpful to hear what people want to see more of, so if there's anything we can do to reach that perfect 5-star mark, please feel free to reach out to us! - Team Clearly
I m really pleased with my experience with Clearly, I always find my brand at a great price. This time I got prescription contacts in a lovely green color - really cool, and very conformable on my eyes
It came quickly once ordered and it was quick and easy to re-order my and my daughters contacts.
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- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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Thank you for your review, Steve. We're sorry to hear of this disappointing experience! Someone from our customer care team will be in touch to see how we can make things right. Thank you so much for your considerable patience! - Team Clearly