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Clearly has a rating of 2.8 stars from 5,182 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Clearly most frequently mention business days, new pair and tracking number. Clearly ranks 8th among Contact Lenses sites.
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Contacts arrived before schedule and my 13 year old loves the monthly ones way more than dailies.
All previous experiences were top quality. This last order was incorrect twice. Unknown what's happened however I did finally receive the order(s) Assistance getting the issues resolved while on the phone was terrific.
Wonderful to the moon! They are an amazing company that care for their customers. I will be ordering my contacts from them for my lifetime! :D
It's always a quick and easy process to refill my contacts, happy as usual!
Wrong size contact lenses were shipped to me; the sent me correct size and refunded me for the amount of incorrect size. I of course returned the unopened box or the erred size.
Thank you for excellent customer service!
J'ai commandé des verres de contact et deux jours plus tard, je recevais ma commande! Je partais cette semaine-là en voyage; la rapidité et l'efficacité de Cleary m'a permis d'apprécier à sa juste valeur les paysages encore inconnus.
These haven't been the best or the worst! Great as a different option once in a while, but while taking out of my case, one contact actually tore and that's never happened before!
Amazing prizes and fast delivery! Would definitely recommend getting contacts here like I did!
Every order I've placed is so fast! My contacts are always delivered quickly and the glasses I ordered are perfect and showed up a week earlier than expected!
I have been using Clearly for several years for my daily contacts wear. The shipping is always fast, I have never not had my contacts in stock, and have never had any order issues. If you are in Canada and looking for an online contacts vendor; Clearly is the choice.
I ordered contacts and they arrived quickly. The website is super easy to use and with a login they had my prescription already on file. I'll definitely use them again.
Efficient delivery and great contacts! Love buying from Clearly every time!
Clearly Contacts provides great service, pricing that can't be beat and selection. If anything the delivery is always better than expected. :)
As usual, my contacts arrived quickly. There was a very slight delay with this past order due to no stock in one of my contacts, but I still had them within a week or so. Normal delivery time is a few days.
No complaints, always happy!
Ordering online very easy and received quickly. Thanks so much!
Answer: Hi Dan - what you're seeing is the pre-authorization hold being taken and released so we can actually take the payment upon shipping out. On a regular credit card this is pretty invisible (a pending payment becomes an actual charge), but because the only way to apply a pre-authorized hold of funds on a credit-debit is to have the processor remove them from the bank balance and hold them between your account and Clearly's, it looks more like a charge, refund, charge. In either case, Clearly only receives the funds the one time once the order ships out!
Answer: Oh no! We're truly sorry to hear about this and apologize for the late reply. If the prescription is correct, one more piece of information you want to verify is the PD (Pupillary Distance), as it is not always showing on the prescription. If it is not, and the PD is showing 63mm (or 31.5/31.5) on our receipt, this means the PD by default may have been entered when placing the order. This measurement is important as it allows us to cut and place the lenses in the frame in order for your eyes to focus right at the middle of the lens, to ensure comfortable and perfect vision. If the PD was incorrect, or if you're experiencing eye strain despite a correct PD, please contact our customer service team at 1-866-414-2326, or via chat or email through our website with your order information. We'd love the chance for them to trouble-shoot the issue and help with any adjustment if necessary. - SH
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We're so sorry to hear this Emily! Please be advised that all of our lenses are provided to us directly from the manufactures where they are mass produced, and although we understand that defects can occur, we want to assure you that it is very rare. We'd really like to reach out and help you out with this, so please keep an eye on your inbox for us! - Team Clearly