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Clearly

2.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Clearly Reviews Summary

Clearly has a rating of 2.8 stars from 5,182 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Clearly most frequently mention business days, new pair and tracking number. Clearly ranks 8th among Contact Lenses sites.

service
234
value
235
shipping
239
returns
101
quality
232

We monitor reviews for authenticity

Canada
1 review
0 helpful votes
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Excellent
July 15, 2021

Received on time and as per prescription. Good quality and reliable

Date of experience: July 15, 2021
Canada
1 review
0 helpful votes
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Contacts
July 15, 2021

All good. Although I'd love it all to be cheaper lol

Date of experience: July 15, 2021
Megan W. — Clearly Rep
over a year old

When it comes to pricing, we aim to be competitive with other online eyewear retailers, so we really appreciate this feedback! For your next order, we recommend using www.clearly.ca/coupon-codes to ensure you're using the best coupon code for your order. Then, if you still find a cheaper final checkout price with an online competitor, just let us know, and we'll match the price through our Price Match guarantee. Someone from our Customer Care Team is going to reach out to you directly, over email, to see if there is anything else we can help with! -Team Clearly

Canada
1 review
0 helpful votes
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Everything perfect
July 15, 2021

Item as described. Very comfortable. Exactly what was expected. Arrived in a timely fashion.

Date of experience: July 15, 2021
Canada
1 review
0 helpful votes
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Not what I expected
August 14, 2021

Got them right away however they looked nothing like the picture and did not look good with my light eyes. Looked really fake

Date of experience: July 15, 2021
Megan W. — Clearly Rep
over a year old

Thank you for sharing your feedback, Charlene! We are very sorry to hear about this. It's important to us that our customers are 100% satisfied with their products from us. We'd love to help, someone from our Customer Care Team will reach out to you directly over email. Thank you! -Team Clearly

Canada
1 review
0 helpful votes
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Ordering Contacts
July 15, 2021

Easy to order and timely delivery. Seamless process to order and receive

Date of experience: July 15, 2021
Canada
1 review
0 helpful votes
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Very happy!
July 15, 2021

I ordered 3 pairs of glasses and was shocked at the variety and how well priced they were (I like a certain shape and nose pads). Received all 3, and super happy with all of them! I've ordered from other online places before and was always disappointed. The quality of Clearly frames is awesome, and I seriously have to decide which one I want to wear each day as I love all 3 of them! Definitely purchasing from here again!

Date of experience: July 15, 2021
Canada
1 review
0 helpful votes
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As described
July 15, 2021

Can't complain. Quick service. I'm not doing 50 characters.

Date of experience: July 15, 2021
Canada
1 review
0 helpful votes
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Arrived quickly
July 15, 2021

Arrived quickly and as ordered. I appreciate the follow up.

Date of experience: July 15, 2021
Canada
1 review
0 helpful votes
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Quick delivery time
July 15, 2021

Every time I've ordered contacts, they've been processed, packaged and delivered quickly.

Date of experience: July 15, 2021
Canada
1 review
0 helpful votes
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Delivery issue
August 14, 2021

I got my contact lenses. However, everytime l have to pick up my lenses myself. The delivery guys didn't use the buzzer. I was working that day. And my husband was able to open to door. He just called me. But obviously l couldn't answer his call because of my work. And also l wrote it down my buzzer code on my address. He hadn't tried buzzer. It has been second time and l had to pick up my order. It is definitely disappointing

Date of experience: July 15, 2021
Megan W. — Clearly Rep
over a year old

Thank you for sharing your feedback, Seren. We are truly sorry to hear about this inconvenience! We'd love the chance to make things right. Someone from our Customer Care Team is going to reach out to you directly, please keep an eye on your email inbox. Thank you! -Team Clearly

Canada
1 review
0 helpful votes
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Fast and reliable
July 15, 2021

Processing and shipping was fast. No issues with placing or receiving my order. No complaints. Will order again in the future.

Date of experience: July 15, 2021
Canada
1 review
0 helpful votes
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Excellent as always
July 15, 2021

Quality, on time and professional. Have done business with Clearly many times and always satisfied.

Date of experience: July 15, 2021
Canada
1 review
0 helpful votes
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Good
July 15, 2021

Really quite fast it was so easy to order and I'm glad it came properly and in time before I ran out of contacts

Date of experience: July 15, 2021
Canada
1 review
0 helpful votes
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Quality & Swift delivery
July 15, 2021

Great as always, simple process to order, easy to re-order, and quick delivery!

Date of experience: July 15, 2021
Canada
1 review
0 helpful votes
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Seamless
July 15, 2021

My first time ordering from Clearly was seamless! My contacts arrived quickly and the order was correct. Will reorder for sure!

Date of experience: July 15, 2021
Canada
1 review
0 helpful votes
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Great Service - fast delivery
July 15, 2021

All great! Easy to order, and super fast delivery! Very impress with the service.

Date of experience: July 15, 2021
Canada
1 review
0 helpful votes
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Glasses
July 15, 2021

As always, a quality product that. Came sooner than expected. Thanks!

Date of experience: July 15, 2021
Canada
1 review
0 helpful votes
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Trial Contacts
July 15, 2021

Such an easy way to order but I was very pleased that you offer trials or sample contacts. There was nothing complicated through the whole experience from ordering to delivery. I'll be a repeat customer from now on. Thanks so much Clearly!

Date of experience: July 15, 2021
Canada
1 review
0 helpful votes
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Smooth and easy process getting my contacts. Got exactly what I ordered so fast! Thank you Clearly! Will be doing all my contact lenses from here from now on.

Date of experience: July 15, 2021
Canada
1 review
0 helpful votes
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Excellent Service
July 15, 2021

I received my order within a week. Everything was perfect! I will definitely order again.

Date of experience: July 15, 2021