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Clearly has a rating of 2.8 stars from 5,182 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Clearly most frequently mention business days, new pair and tracking number. Clearly ranks 8th among Contact Lenses sites.
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Item as described. Very comfortable. Exactly what was expected. Arrived in a timely fashion.
Got them right away however they looked nothing like the picture and did not look good with my light eyes. Looked really fake
Thank you for sharing your feedback, Charlene! We are very sorry to hear about this. It's important to us that our customers are 100% satisfied with their products from us. We'd love to help, someone from our Customer Care Team will reach out to you directly over email. Thank you! -Team Clearly
Easy to order and timely delivery. Seamless process to order and receive
I ordered 3 pairs of glasses and was shocked at the variety and how well priced they were (I like a certain shape and nose pads). Received all 3, and super happy with all of them! I've ordered from other online places before and was always disappointed. The quality of Clearly frames is awesome, and I seriously have to decide which one I want to wear each day as I love all 3 of them! Definitely purchasing from here again!
Every time I've ordered contacts, they've been processed, packaged and delivered quickly.
I got my contact lenses. However, everytime l have to pick up my lenses myself. The delivery guys didn't use the buzzer. I was working that day. And my husband was able to open to door. He just called me. But obviously l couldn't answer his call because of my work. And also l wrote it down my buzzer code on my address. He hadn't tried buzzer. It has been second time and l had to pick up my order. It is definitely disappointing
Thank you for sharing your feedback, Seren. We are truly sorry to hear about this inconvenience! We'd love the chance to make things right. Someone from our Customer Care Team is going to reach out to you directly, please keep an eye on your email inbox. Thank you! -Team Clearly
Processing and shipping was fast. No issues with placing or receiving my order. No complaints. Will order again in the future.
Quality, on time and professional. Have done business with Clearly many times and always satisfied.
Great as always, simple process to order, easy to re-order, and quick delivery!
All great! Easy to order, and super fast delivery! Very impress with the service.
Such an easy way to order but I was very pleased that you offer trials or sample contacts. There was nothing complicated through the whole experience from ordering to delivery. I'll be a repeat customer from now on. Thanks so much Clearly!
Smooth and easy process getting my contacts. Got exactly what I ordered so fast! Thank you Clearly! Will be doing all my contact lenses from here from now on.
I received my order within a week. Everything was perfect! I will definitely order again.
Answer: Hi Dan - what you're seeing is the pre-authorization hold being taken and released so we can actually take the payment upon shipping out. On a regular credit card this is pretty invisible (a pending payment becomes an actual charge), but because the only way to apply a pre-authorized hold of funds on a credit-debit is to have the processor remove them from the bank balance and hold them between your account and Clearly's, it looks more like a charge, refund, charge. In either case, Clearly only receives the funds the one time once the order ships out!
Answer: Oh no! We're truly sorry to hear about this and apologize for the late reply. If the prescription is correct, one more piece of information you want to verify is the PD (Pupillary Distance), as it is not always showing on the prescription. If it is not, and the PD is showing 63mm (or 31.5/31.5) on our receipt, this means the PD by default may have been entered when placing the order. This measurement is important as it allows us to cut and place the lenses in the frame in order for your eyes to focus right at the middle of the lens, to ensure comfortable and perfect vision. If the PD was incorrect, or if you're experiencing eye strain despite a correct PD, please contact our customer service team at 1-866-414-2326, or via chat or email through our website with your order information. We'd love the chance for them to trouble-shoot the issue and help with any adjustment if necessary. - SH
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When it comes to pricing, we aim to be competitive with other online eyewear retailers, so we really appreciate this feedback! For your next order, we recommend using www.clearly.ca/coupon-codes to ensure you're using the best coupon code for your order. Then, if you still find a cheaper final checkout price with an online competitor, just let us know, and we'll match the price through our Price Match guarantee. Someone from our Customer Care Team is going to reach out to you directly, over email, to see if there is anything else we can help with! -Team Clearly