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Clearly has a rating of 2.8 stars from 5,182 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Clearly most frequently mention business days, new pair and tracking number. Clearly ranks 8th among Contact Lenses sites.
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I have had nothing but stellar service from Clearly. Keep up the great work! A+++
I received my contacts quicker than expected. Everything was as I ordered
Great deal for comfortable contacts. Order arrived in a timely manner and in good condition.
Speedy delivery and your website is very easy to use!
We're truly happy to hear that you enjoyed your experience with us and appreciate your comment! The entire satisfaction of our customers is really important to us, and please don't hesitate to let us know if there is anything else we can do to make this experience worth 5 stars! - Team Clearly
Ordered contacts again, and had them arrive quickly and in a timely manner!
Clearly is my go-to for contacts. Prompt delivery and love how they save my info so I can just reorder quickly
My contacts were received faster than predicted. Always quick reliable service
Thank you so much for your great review, Amy! We're truly happy to hear that you enjoyed your experience with us and appreciate your comment! The entire satisfaction of our customers is really important to us, and please don't hesitate to let us know if there is anything else we can do to make this experience worth 5 stars! - Team Clearly
We are very sorry to hear this, Alina! When it comes to contact lenses, we recommend ordering only the brand that has been prescribed to you by your eye care professional, since their recommendation is based upon your eye exam, contact lens fitting, and medical history. This is the best way to be sure the lens will be right for you, comfortable enough, and have the right replacement schedule! Someone from our Customer Care Team is going to reach out to you directly, over email, to offer further support. Thank you! -Team Clearly
Love my contacts, because they are two different prescriptions I have 4 months worth instead of 2. A great price and fast shipping.
Clearlys website is easy to navigate the whole process took 15min the first time I ordered EVER! Came 3 days lates :)
The customer service here is top knotch. And I know some people think that the great reviews are bots paid for by clearly, well Poop my Pants! If This was a bot it would never say that. So theres the proof im real. Always arrives early, and you cant beat the prices. And the delivery guy actually leaves the package at the door if youre not home instead of making you deal with canada post
Amazing experience as usual package arrived within couples days. Way ahead of schedule
I am very happy with my new glasses and it fit so perfectly!
Thank you!
I have ordered my contact lenses from Clearly for 2 years in a row now. They show up at my house just days after I place the order, and I find the prices to be better than other sites.
No problems with my lenses. I highly recommend Clearly!
Got here sooner than expected. The gummy candies were a pleasant surprise too!
Answer: Hi Dan - what you're seeing is the pre-authorization hold being taken and released so we can actually take the payment upon shipping out. On a regular credit card this is pretty invisible (a pending payment becomes an actual charge), but because the only way to apply a pre-authorized hold of funds on a credit-debit is to have the processor remove them from the bank balance and hold them between your account and Clearly's, it looks more like a charge, refund, charge. In either case, Clearly only receives the funds the one time once the order ships out!
Answer: Oh no! We're truly sorry to hear about this and apologize for the late reply. If the prescription is correct, one more piece of information you want to verify is the PD (Pupillary Distance), as it is not always showing on the prescription. If it is not, and the PD is showing 63mm (or 31.5/31.5) on our receipt, this means the PD by default may have been entered when placing the order. This measurement is important as it allows us to cut and place the lenses in the frame in order for your eyes to focus right at the middle of the lens, to ensure comfortable and perfect vision. If the PD was incorrect, or if you're experiencing eye strain despite a correct PD, please contact our customer service team at 1-866-414-2326, or via chat or email through our website with your order information. We'd love the chance for them to trouble-shoot the issue and help with any adjustment if necessary. - SH
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Thank you so much for your great review, Teri! We're truly happy to hear that you enjoyed your experience with us and appreciate your comment! The entire satisfaction of our customers is really important to us, and please don't hesitate to let us know if there is anything else we can do to make this experience worth 5 stars! - Team Clearly