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Clearly

2.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Clearly Reviews Summary

Clearly has a rating of 2.8 stars from 5,182 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Clearly most frequently mention business days, new pair and tracking number. Clearly ranks 8th among Contact Lenses sites.

service
234
value
235
shipping
239
returns
101
quality
232

We monitor reviews for authenticity

Canada
1 review
0 helpful votes
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Perfect order - as always!
July 15, 2021

I have had nothing but stellar service from Clearly. Keep up the great work! A+++

Date of experience: July 15, 2021
Canada
1 review
0 helpful votes
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Awesome
July 15, 2021

Ordered some contacts for my step daughter mostly for snowboarding. Everything was easy and fast!

Date of experience: July 15, 2021
Canada
1 review
0 helpful votes
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I received my contacts quicker than expected. Everything was as I ordered

Date of experience: July 15, 2021
Canada
1 review
0 helpful votes
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Great deal
July 15, 2021

Great deal for comfortable contacts. Order arrived in a timely manner and in good condition.

Clearly attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 15, 2021
Megan W. — Clearly Rep
over a year old

Thank you so much for your great review, Teri! We're truly happy to hear that you enjoyed your experience with us and appreciate your comment! The entire satisfaction of our customers is really important to us, and please don't hesitate to let us know if there is anything else we can do to make this experience worth 5 stars! - Team Clearly

Canada
1 review
0 helpful votes
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Speedy delivery
July 15, 2021

Speedy delivery and your website is very easy to use!

Date of experience: July 15, 2021
Canada
1 review
0 helpful votes
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Nice
July 15, 2021

Good experience but I really don't feel like leaving a review

Date of experience: July 15, 2021
Megan W. — Clearly Rep
over a year old

We're truly happy to hear that you enjoyed your experience with us and appreciate your comment! The entire satisfaction of our customers is really important to us, and please don't hesitate to let us know if there is anything else we can do to make this experience worth 5 stars! - Team Clearly

Canada
1 review
0 helpful votes
Follow E L.
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Package arrived quickly
July 15, 2021

Ordered contacts again, and had them arrive quickly and in a timely manner!

Date of experience: July 15, 2021
Canada
1 review
0 helpful votes
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Reliable!
July 15, 2021

Clearly is my go-to for contacts. Prompt delivery and love how they save my info so I can just reorder quickly

Date of experience: July 15, 2021
Canada
1 review
0 helpful votes
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Quick service
July 15, 2021

My contacts were received faster than predicted. Always quick reliable service

Date of experience: July 15, 2021
Megan W. — Clearly Rep
over a year old

Thank you so much for your great review, Amy! We're truly happy to hear that you enjoyed your experience with us and appreciate your comment! The entire satisfaction of our customers is really important to us, and please don't hesitate to let us know if there is anything else we can do to make this experience worth 5 stars! - Team Clearly

Canada
1 review
0 helpful votes
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Uncomfortable
August 14, 2021

Tightness on eyes
Uncomfortable
Had to dispose of it right away

Date of experience: July 15, 2021
Megan W. — Clearly Rep
over a year old

We are very sorry to hear this, Alina! When it comes to contact lenses, we recommend ordering only the brand that has been prescribed to you by your eye care professional, since their recommendation is based upon your eye exam, contact lens fitting, and medical history. This is the best way to be sure the lens will be right for you, comfortable enough, and have the right replacement schedule! Someone from our Customer Care Team is going to reach out to you directly, over email, to offer further support. Thank you! -Team Clearly

Canada
1 review
0 helpful votes
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Great product
July 15, 2021

Love my contacts, because they are two different prescriptions I have 4 months worth instead of 2. A great price and fast shipping.

Date of experience: July 15, 2021
Canada
1 review
0 helpful votes
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Fast and efficient
July 15, 2021

Clearlys website is easy to navigate the whole process took 15min the first time I ordered EVER! Came 3 days lates :)

Date of experience: July 15, 2021
Canada
1 review
0 helpful votes
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The customer service here is top knotch. And I know some people think that the great reviews are bots paid for by clearly, well Poop my Pants! If This was a bot it would never say that. So theres the proof im real. Always arrives early, and you cant beat the prices. And the delivery guy actually leaves the package at the door if youre not home instead of making you deal with canada post

Date of experience: July 15, 2021
Canada
1 review
0 helpful votes
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Good experience
July 15, 2021

Good experience with clearly, the context lenses were comfortable

Date of experience: July 15, 2021
Canada
1 review
0 helpful votes
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Thanks!
July 15, 2021

My contacts lenses were well priced and arrived quickly.

Date of experience: July 15, 2021
Canada
1 review
0 helpful votes
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Super fast
July 15, 2021

Amazing experience as usual package arrived within couples days. Way ahead of schedule

Date of experience: July 15, 2021
Canada
1 review
0 helpful votes
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Now I see clearly
July 15, 2021

I am very happy with my new glasses and it fit so perfectly!
Thank you!

Date of experience: July 15, 2021
Canada
1 review
0 helpful votes
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Great Service & Prices
July 15, 2021

I have ordered my contact lenses from Clearly for 2 years in a row now. They show up at my house just days after I place the order, and I find the prices to be better than other sites.
No problems with my lenses. I highly recommend Clearly!

Date of experience: July 15, 2021
Canada
1 review
0 helpful votes
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Contacts
July 15, 2021

Very easy to order and they arrived very quickly once the order was placed.

Date of experience: July 15, 2021
Canada
1 review
0 helpful votes
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Arrived sooner than expected.
July 15, 2021

Got here sooner than expected. The gummy candies were a pleasant surprise too!

Date of experience: July 15, 2021