ClassPassReviews 247

I applied the cancellation immediately while my New Zealand is locked, but they ignore the request and keep charging for 3 months! Anyone knows how to claim?

They always offer some promotion for friends referral, but turns out its all scam.

They will terminate your account. After reactivation, your account will become ineligible to collect those free credits reward.

Awful experience. The roll over policy is a total scam.
I have a membership, I pay $49 a month for 27 credits. Based on their roll over policy they roll over up to 54 credits.
At the beginning of 2021 I have decided to reactivate my account. I wanted to do some classes but there were just a few studios open so I couldn't use all of my credits by the end of each month. The problem is that if you don't use your credits they don't just accumulate them as it should be but they leave you with max 54 credits. Well and the rest? Gone! So I pay $49 every month for 27 credits that then disappear if I don't use them? WOW. I call this STEALING and making a profit by stealing from their customers. The total would have been more than 100 credits that I'd use now since more studios are reopening again. I paid for those credits and for unknown reasons (sarcasm) the maximum credits we can retain is 54 even though we actually accumulate more.
Then there is this other rule that goes against customers too: reservations deduct credits from the billing cycle during which they are scheduled to occur, not the billing cycle during which they are booked. So even if I booked this reservation during my last billing cycle, since it is scheduled to occur during my current billing cycle, it deducted credits from my current billing cycle.
I am really disappointed and I felt like I had to speak up.

Absolutely shameful scamming people during the pandemic! They've been charging my account for almost a year now without my consent, using a card that was not even on file (how is that even legal?). When I try to contact them, the customer service agents kept on ending the chats. PLEASE do not buy anything from them!

Drop classpass - you're better off booking directly.

I have not been able to make reservations on the app the last 3 days. I have been a member for several years and I am deeply disappointed in their customer service and lack of problem solving skills. 3 days ago I wrote them at midday that I had trouble booking my class as I usually do several times a week. No matter what I did (restarting, deleting and reinstalling) it just wouldn't work, so I contacted classpass several times.

They didn't get back to me until 6 hours later. In the meantime I wrote them both on social media and their email, saying that if they didn't reply I would be forced to pay directly with the yoga center, and I would expect my money back or credits equivalent to what I had to spend additionally (16 euros for a drop in class).

I am still receiving infrequent answers, unhelpful, with absolutely intention on telling me a) when will the issue be solved or b) that I will be reimbursed for the drop in class I had to pay instead of using my credits.

I have been using classpass for several years now, and generally speaking I have been happy about it, aside from some technical issues and increase of pricing. That's over now, I will definitely stop recommending your app to anyone. SO disappointing! Get a real customer service team and try to give a s*#! About your loyal customers!

Found out today that I have been getting charged $59 a month since last October. I haven't been to a single class since COVID began. The last communication I received from Class Pass was confirmation that my account was frozen until I was ready to start back. They did not let me know when they started charging me again, not even a ‘thank you, we received your payment' email. $650 in payment I made for a service I did not use. I hope they have some empathy and can do the right thing to resolve this.

Class pass is a bunch of thieves. They renewed me without my permission on October 2020, during covid and have been charging me since. I requested a refund and they refused, despite me having multiple emails from them saying that they weren't charging me and asking me to renew my account. The customer service is abysmal. Buyer BEWARE.

Should you have had an account with them in the past I highly recommend contacting them to request all your banking information be deleted. They will renew your account, start charging you and refuse to refund. I'm literally floored that any companies are pulling this behavior in 2021. Especially one like classpass that previously had a decent reputation.

Horrible. Do not join. They are very shady. I paused my account during the pandemic shutdown. They restarted my account and notified me through an obscure e-mail (which I missed). So I began being billed for months. Now they won't refund me and are actively fighting my credit card company to retain the charges. Pathetic.

I had a good experience with ClassPass in the pre-pandemic era but since then, the quality of the offering and the standard of service has seriously declined. I renewed thinking I would use credits toward other services beyond the yoga classes I usually take because in-studio classes are not yet in full swing. Every salon where I made an appointment, canceled my appointment within a few hours. I called to follow up and they informed me they don't accept ClassPass even though the ClassPass website allows for scheduling and misleads the consumer saying they are an option to use credits. I'm out about $30 so it's not a huge deal but I really liked this service so it's too bad they couldn't keep their early momentum.

This biz is an unbelievable, crazy experience. When you can cancel a class 2 days in advance it does not get refunded to the pending credits. On contacting the customer service which is jsut email, it is like dealing with a 5 year old, a dead wall, the response does not even match the question or issue raised. Its like "can you tell me what the time is?" and the response you get is " traffic is congested over the bridge" This has been consistent from post-pandemic over June, July. I've probably raised 6 issue threads with them, frustrated and no resolution of where the credits went.
Gave up and parted ways with wishing the business a healthy demise.

This service cost more money than worth with hidden fees and no refunds when they scamed me. I'm truly upset. Don't waste your time.

They will rob you blind, send you down a spiral of chat bot email responses (no real people or phone number here, so good luck getting anyone to help you!), and you'll end up so tired you won't workout and will just be poor. If that sounds good to you, join ClassPass today.

Fake people, Fake accounts. Every person who signed up for my classes was from Pakistan or India. Garbage site.

Their business model seems to profit only from errors. 20$ for missing a class, no way of seeing previous bookings and customer service is like talking to a wall. I do not recommend at all, it will cost more money than what you sign up for and a headache with all the added fees and not helpful customer service.

I thought I purchased 20 passes, when come to find out they've been charging me $60/mo since 2019 - all through the pandemic. My credit card number had changed so I did not catch it until recently. Their offer? Give me $1500 credit to use for future passes. In addition to keeping $1500, they know I never used it! They are taking your money and do not care about equitable resolutions. Do not sign up with this company.

Classpass is a scam. I had 100 credits (that I paid for) and lost them all because I did not agree to resume a monthly subscription after covid. It's shameful and it's a scam. Don't get involved with them.

Predatory policies that aren't disclosed except in fine print. I went to reserve a class and was sure it was drawing from my rollover balance, but the class was in my next billing period -- so instead, it charged me $35. Credits are non-refundable even if you catch the mistake right way. I really loved this service when it first came out but they do not care about the gyms or the users. Super unfriendly customer service and policies.

I was a classpass member and canceled well before COVID hot due to their terrible service. I just received my credit card statement and thise sneaky crooks started up my membership again after being canceled for several months pre covid.

If you've ever did business with this company, check your card statements!

Our business has NO association with ClassPass yet they have posted our business on their site implying that we honor their point discounts. This is clearly unethical and probably illegal as false or misleading advertising yet they have done this with numerous businesses. We have tried to contact ClassPass management to complain but each time we are get passed off to numerous persons who have nothing to do with marketing or advertising and when we try to contact upper management we are told nobody is available. We do not honor ClassPass discounts and refuse service to persons who are so misled. I feel bad for those who have been sucked into this scam.

As a studio owner that worked with class pass PRE-COVID during slow times, we stopped updating the schedule once Covid hit. Since then, we haven't needed any help getting extra bookings so we deleted all dates. Yet, dates still keep popping up. Dates and times that don't even make sense. Someone just booked for 7:57am apparently. Now I have to go in and cancel their reservation. We go in delete all the dates but then somehow dates pop up again. We don't even use a booking system that is directly synced to their system so I don't know where these crazy times are coming from. But I feel bad disappointing people and it makes us look flakey. Apparently other businesses have struggled to drop them as well. Also, I can't even remember if we even got paid for the classpasses we did take 2 years ago. They don't even have the right address for us anymore. I'd stay away as probably a lot of those classes you see on there aren't accurate. And they haven't given any feedback on here in over a year—-like they gave up *trying* to be helpful.